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Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.
Evan Davis and FCA to appear at a landmark Credit Summit for 2020
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Evan Davis and FCA to appear at a landmark Credit Summit for 2020

News16 Oct 2020
Credit Strategy has launched the full agenda for the Credit Summit, sponsored by Experian, which will feature Evan Davis returning as chair and the Financial Conduct Authority (FCA) delivering a keynote on the regulator’s expectations
Shortlist revealed for Credit Awards 2020
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Shortlist revealed for Credit Awards 2020

Top Stories09 Oct 2020
The shortlist for the Credit Awards 2020, sponsored by Experian, has been revealed as the event takes on a new digital broadcast format during government restrictions
Treasury announces changes to debt collection letters
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Treasury announces changes to debt collection letters

News09 Oct 2020
The Treasury has announced that debt collection letters sent by lenders and collections firms will change to include ’less threatening’ terms and simpler language for customers
Risk appetite dries up, as 0% credit card offers drop to record low
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Risk appetite dries up, as 0% credit card offers drop to record low

Top Stories18 Jun 2020
The number of zero percent offers on credit cards has dropped to a record low, as lenders try to mitigate the rising level of debt write-offs, according to Moneyfacts
Metro Bank reveals objective on talks to acquire RateSetter
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Metro Bank reveals objective on talks to acquire RateSetter

Top Stories15 Jun 2020
Metro Bank has today (June 15) confirmed it is in talks to acquire RateSetter, saying the peer-to-peer lender could accelerate growth across its unsecured consumer lending
Corporate insolvencies fall again, as lenders provide £35bn of emergency loans
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Corporate insolvencies fall again, as lenders provide £35bn of emergency loans

Top Stories12 Jun 2020
New monthly corporate insolvency statistics out today (June 12) show a decrease in May, compared to a year ago, but this week Treasury figures also revealed businesses have borrowed just under £35bn in emergency loans
FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64m, as lenders complete £300m redress package
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FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64m, as lenders complete £300m redress package

Top Stories11 Jun 2020
The Financial Conduct Authority (FCA) has fined Lloyds Bank, Bank of Scotland and The Mortgage Business over £64m for failures over their handling of mortgage arrears
FOS report analysis: Banking and credit complaints drop nearly 50,000, while alternative lending cases surge

FOS report analysis: Banking and credit complaints drop nearly 50,000, while alternative lending cases surge

Features03 Jun 2020
Credit Strategy’s analysis of figures from the Financial Ombudsman Service (FOS) show banking and credit complaints plunged nearly 50,000, in the year to April, while large increases were seen in upheld complaints about guarantor loans, home credit and other forms of alternative lending
Spike in IVAs drives up personal insolvencies in April
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Spike in IVAs drives up personal insolvencies in April

Top Stories15 May 2020
Total personal insolvencies increased eight percent to more than 10,300 during April, compared to the same month last year, driven largely by a near 40 percent surge in IVAs
Chancellor announces “Bounce Back Loans” for micro businesses – with 100% guarantee
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Chancellor announces “Bounce Back Loans” for micro businesses – with 100% guarantee

Top Stories27 Apr 2020
The chancellor has today announced a support scheme for small businesses that will offer loans up to a maximum of £50,000, or 25 percent of their turnover, with the government paying the interest for the first 12 months
Lender’s administrators eye legal action to recover assets
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Lender’s administrators eye legal action to recover assets

Top Stories24 Apr 2020
The administrators of Lendy, the collapsed peer-to-peer lender, have extended the administration for three years – and anticipate “legal action’ to recover certain assets
Credit Strategy launches Covid-19 Tracker and new membership package
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Credit Strategy launches Covid-19 Tracker and new membership package

Top Stories16 Apr 2020
Credit Strategy has launched the Covid-19 Tracker, a new website section for all members, along with a premium membership package designed to help businesses with staff working at home or furloughed
Register for our webinar: Responsible lending in a lockdown
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Register for our webinar: Responsible lending in a lockdown

Top Stories15 Apr 2020
Credit Strategy and Equifax will explore how lenders can use Open Banking to assess affordability in real time, amid the Covid-19 lockdown, in a webinar on Wednesday April 29
FCA extends credit card and overdraft measures to guarantor loans and home credit
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FCA extends credit card and overdraft measures to guarantor loans and home credit

Top Stories09 Apr 2020
Regulatory proposals for lenders to offer a temporary payment freeze on loans and credit cards, for up to three months, have been confirmed and extended to a wider range of creditors
FLA seeks urgent support for non-bank lenders, after support requests surge 1,000%
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FLA seeks urgent support for non-bank lenders, after support requests surge 1,000%

Commercial Finance News09 Apr 2020
The government and the Bank of England need to take urgent action to support the non-bank lending market, according to the Finance & Leasing Association (FLA)
FCA to scrutinise arrears volumes, as priorities and fees set out for 2020/21
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FCA to scrutinise arrears volumes, as priorities and fees set out for 2020/21

Features07 Apr 2020
The Financial Conduct Authority (FCA) has published its Business Plan for 2020/21, which includes a pledge to monitor the number of over-indebted consumers and arrears volumes in key markets
Barclays increases Covid-19 support to customers
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Barclays increases Covid-19 support to customers

Alternative Lending News25 Mar 2020
Barclays has confirmed it will be making changes to its overdrafts and the application process for its mortgage holidays to help customers affected by the coronavirus outbreak
FCA seeks to relieve pressure on UK's 7.4 million over-indebted consumers
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FCA seeks to relieve pressure on UK's 7.4 million over-indebted consumers

Credit Risk News18 Feb 2020
Easing the burden on over-indebted consumers is among the Financial Conduct Authority’s (FCA) priorities in 2020, the regulator has announced
Challenger bank N26 to withdraw from UK market
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Challenger bank N26 to withdraw from UK market

Credit Risk News12 Feb 2020
Challenger bank N26 is to close all its UK accounts and cease operating in the British market, citing difficulties following Brexit
Treasury confirms 60-day breathing space will become law
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Treasury confirms 60-day breathing space will become law

Top Stories07 Feb 2020
The government has confirmed it will bring in its plans for a 60-day breathing space for consumers in problem debt – along with the creditors that will have to provide it
Sean Lock to host Credit Awards 2020
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Sean Lock to host Credit Awards 2020

Top Stories07 Feb 2020
Credit Strategy is thrilled to reveal that Sean Lock, one of the UK’s most highly acclaimed comedians, will be hosting the 2020 Credit Awards.
Impact of challenger banks starts to recede
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Impact of challenger banks starts to recede

Top Stories05 Feb 2020
The growth rate of lending among challenger banks slowed down by 16 percent last year, despite gross lending reaching a record peak of £115bn
"Wonga owe me £2,354! Imagine if I owed them that!" Former customers reveal compensation shortfalls
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"Wonga owe me £2,354! Imagine if I owed them that!" Former customers reveal compensation shortfalls

Top Stories04 Feb 2020
Wonga customers seeking compensation for mis-sold loans have started revealing the extent of payment shortfalls, after discovering they’ll receive just 4.3 percent of their claims
FCA instructs credit card firms to review persistent debt policies
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FCA instructs credit card firms to review persistent debt policies

Top Stories03 Feb 2020
The Financial Conduct Authority (FCA) has told credit card firms to review their approaches to borrowers stuck in persistent debt, reminding them they cannot suspend a credit card without justification
FCA asks banks to show working on overdraft pricing
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FCA asks banks to show working on overdraft pricing

Credit Risk News28 Jan 2020
The Financial Conduct Authority (FCA) has asked banks to explain their newly-announced pricing structures for overdrafts after rules were introduced banning high charges for unarranged overdrafts
Richmond Group puts stake in Amigo Loans up for sale
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Richmond Group puts stake in Amigo Loans up for sale

Alternative Lending News27 Jan 2020
Amigo Loans’ major shareholder has confirmed its intention to sell its controlling stake in the guarantor lender
Least well-off most exposed to debt, think tank finds
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Least well-off most exposed to debt, think tank finds

Credit Risk News16 Jan 2020
Low-income households have recorded a sharp rise in the use of high-interest consumer credit products over the past decade, research from the Resolution Foundation has found
Santander announces rate changes to current account
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Santander announces rate changes to current account

Credit Risk News15 Jan 2020
Santander has announced that from May 5, 2020, interest paid on their flagship 123 account with balances up to £20,000 will be cut to one percent. It has also become the latest bank to set a 39.9 percent overdraft rate
Gambling using credit cards to be banned
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Gambling using credit cards to be banned

Credit Risk News14 Jan 2020
The Gambling Commission has announced a ban on betting companies allowing UK consumers to use credit cards to place bets
FLA calls on incoming government to overhaul Consumer Credit Act
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FLA calls on incoming government to overhaul Consumer Credit Act

Alternative Lending News09 Dec 2019
The Finance and Leasing Association (FLA) has added its voice to calls to update the 45-year-old Consumer Credit Act (CCA)
Credit 500 2020/21 nominations underway
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Credit 500 2020/21 nominations underway

Top Stories05 Nov 2019
The process of collating the next Credit 500 list is well underway, and you could be involved
Serious debt and personal insolvencies highest in UK seaside towns
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Serious debt and personal insolvencies highest in UK seaside towns

Credit Risk News21 Oct 2019
British seaside towns dominate rankings for the areas with the highest levels of personal insolvencies in the UK, according to research from accountancy firm UHY Hacker Young
Entries open for Credit Awards 2020
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Entries open for Credit Awards 2020

Events news10 Oct 2019
Credit Strategy is delighted to announce that entries are now open for the 21st annual Credit Awards, the biggest awards programme in the profession, sponsored by Experian
Credit Summit 2020 outline agenda launched
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Credit Summit 2020 outline agenda launched

Mergers and Acquisitions News02 Oct 2019
Credit Strategy is delighted to announce the launch of the outline agenda for the Credit Summit 2020, sponsored by Experian
Women in Credit 2020 entries open
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Women in Credit 2020 entries open

Mergers and Acquisitions News25 Sep 2019
Credit Strategy is delighted to announce that entries are open for the third Women in Credit Awards
Don’t miss Credit Week 2020
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Don’t miss Credit Week 2020

Mergers and Acquisitions News25 Sep 2019
Credit Strategy is delighted to announce the return of Europe’s largest gathering of credit and financial services professionals
Pawnbroker Ablemarle & Bond Herbert Brown ceases trading
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Pawnbroker Ablemarle & Bond Herbert Brown ceases trading

Alternative Lending News16 Sep 2019
Nearly 400 jobs are at risk after pawnbroker group Ablemarle & Bond Herbert Brown announced is has ceased trading
Monzo launches ‘get paid early’ feature
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Monzo launches ‘get paid early’ feature

Alternative Lending News20 Aug 2019
Challenger bank Monzo has confirmed its two million customers across the UK will be able to take advantage of a feature allowing them to get paid a day early
Nationwide to refund £6m in overdraft charges to customers
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Nationwide to refund £6m in overdraft charges to customers

Alternative Lending News09 Aug 2019
Nationwide is to refund £6m in overdraft fees to thousands of customers across the UK after the building society failed to send them the correct text warnings about unarranged overdrafts
HSBC chief executive Flint steps down despite 16 percent rise in profits
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HSBC chief executive Flint steps down despite 16 percent rise in profits

Alternative Lending News05 Aug 2019
HSBC chief executive John Flint has stepped down with immediate effect, with the bank stating a “challenging global environment” necessitated a change of leadership
FCA sends firms “clear signal” on vulnerability
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FCA sends firms “clear signal” on vulnerability

Alternative Lending News23 Jul 2019
The Financial Conduct Authority (FCA) has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers
Payday lending group Instant Cash Loans prepares for closure following a £89m loss
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Payday lending group Instant Cash Loans prepares for closure following a £89m loss

Alternative Lending News17 Jul 2019
A group of lenders which includes The Money Shop, one of the UK’s largest short-term loan providers, is seeking to set aside an £18m payout pot for complaints, as it prepares to wind itself up
Cyber attacks on financial services firms increased fivefold in 2018
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Cyber attacks on financial services firms increased fivefold in 2018

Alternative Lending News26 Feb 2019
According to the Financial Conduct Authority (FCA), UK financial services companies reported 145 breaches last year, compared to only 25 in 2017
Lloyds’ PPI bill hits £19.4bn
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Lloyds’ PPI bill hits £19.4bn

Alternative Lending News20 Feb 2019
Lloyds Banking Group set aside a further £750m to cover payment protection insurance (PPI) claims over 2018, the bank’s annual report reveals
IT meltdown cost TSB £330m, full year results show
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IT meltdown cost TSB £330m, full year results show

Alternative Lending News01 Feb 2019
TSB’s statutory loss before tax for 2018 was £105.4m, against a profit of £162.7m in 2017, reflecting the impact of the issues following the bank’s disastrous IT migration
FCA: Number of high-cost short-term loans up, but costs stable
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FCA: Number of high-cost short-term loans up, but costs stable

Alternative Lending News31 Jan 2019
The Financial Conduct Authority (FCA) has revealed that the number of high-cost short-term credit loans is on the rise, but a price cap has helped keep borrowing costs down
FCA move to slash overdraft costs: Industry reaction
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FCA move to slash overdraft costs: Industry reaction

Alternative Lending News18 Dec 2018
Debt advice charities have backed the Financial Conduct Authority’s (FCA’s) plan to drastically reduce unarranged overdraft charges, as the regulator pledged to make its “biggest intervention in overdrafts for a generation”
More than 100,000 suicide attempts related to problem debt each year
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More than 100,000 suicide attempts related to problem debt each year

Alternative Lending News04 Dec 2018
People in problem debt are three times more likely to have considered suicide than people who are not, a report from the Money and Mental Health Policy Institute has found
RBS sets aside £100m to deal with economic uncertainty
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RBS sets aside £100m to deal with economic uncertainty

Alternative Lending News26 Oct 2018
Royal Bank of Scotland has taken an £100m impairment charge “reflecting the more uncertain economic outlook”
Personal credit impairment charges down 22 percent at Barclays as profits rise
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Personal credit impairment charges down 22 percent at Barclays as profits rise

Alternative Lending News24 Oct 2018
Personal credit impairment charges at Barclays fell to £129m from £165m as the lender posted £1.5bn in profit before tax for the three months to September 30, 2018
TSB and HSBC suffer banking app failures
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TSB and HSBC suffer banking app failures

Alternative Lending News28 Sep 2018
Both TSB and HSBC have become the latest banks to be hit by IT glitches
TSB boss Pester steps down over IT failures
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TSB boss Pester steps down over IT failures

Alternative Lending News04 Sep 2018
TSB chief executive Paul Pester is to step down as a result of the major IT problems that have dogged the bank since April
British banks face ratings downgrade in case of “disruptive Brexit”
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British banks face ratings downgrade in case of “disruptive Brexit”

Alternative Lending News14 Aug 2018
British banks face a possible downgrade in their credit ratings should the UK leave the EU with no deal in March 2019, according to a report from S&P Global Ratings
TSB: IT issues cost £176.4m
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TSB: IT issues cost £176.4m

Alternative Lending News27 Jul 2018
The IT and data migration issues suffered by TSB earlier in the year have pushed the bank into a loss, its half-year results reveal
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