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Ten essential things to see at Credit Week

We know you can’t make every session at Credit Week, but here are some hand-picked highlights, along with some tips to help you plan your day at the Summit.

Based in Westminster, several of the sessions will be attended by key industry influencers and politicians.


1 Parliamentary Reception – minister confirmed

House of Commons, March 13

This invitation-only event, featuring Liberal Democrat leader Sir Vince Cable and small business minister Andrew Griffiths, is the only networking event of its kind. Bringing together policymakers who set the regulatory tone and those who implement it ‘on the ground’, including Lending Standards Board chief executive Dave Pickering and CICM chief executive Philip King. Credit Strategy has created the perfect opportunity for the government to meet face-to-face with credit industry professionals.


2 Political keynotes

QEII Centre, March 15

With Liberal Democrat leader Sir Vince Cable and broadcaster Evan Davis both speaking, this is a unique chance to glean insight into how politicians and economists expect macroeconomics will affect credit risk.


3 Women in Credit

QEII Centre, March 15

Credit Strategy has launched the Women in Credit brand this year to empower, connect, support and uncover achievements among women in the profession. Gender issues are a hot topic, and it’s time the spotlight was cast on board representation, diversity policies, gender pay, returning to work and many other issues besides. There will be both a panel session, and in the evening, an exclusive awards ceremony.


4 Credit Awareness Week

March 12-15

Credit Awareness Week has returned and is once again led in partnership by Credit Strategy and Experian. Aimed at encouraging consumers to gain more control over their finances, two major pieces of research will be unveiled as well as our new, improved Pathfinder tool which is a guide to what people can do if they are refused credit.


5 FCA address

QEII Centre, March 15

The Financial Conduct Authority (FCA) will give an update on its regulatory focus for the coming year. Jonathan Davidson, director of supervision at the FCA, will consider what ‘business as usual’ looks like post-authorisation and explain how the FCA will monitor innovation within the fintech sector.


6 How AI makes a difference to collections

QEII Centre, March 15

With various professions preparing to introduce artificial intelligence (AI), Rimilia data scientist Dr Ali Yazdi and product director Brian Morgan explore ways the technology could affect collections and cashflow in modern enterprises.


7 CDSP: European NPL – Banks to reveal NPL plans

QEII Centre, March 15

This conference will bring together buyers and sellers of non-performing loans (NPL) from across Europe and will focus on exploring deleveraging opportunities in the continent’s key markets. European banks such as FBN Bank, Eurobank Ergasias, and HSH Nordbank will all be represented.


8 Vulnerable customers – What’s next?

QEII Centre, March 15

Something of an evergreen subject in recent years, Chris Fitch, Vulnerability Lead at the Money Advice Trust and Stuart McFadden, head of financial difficulties at Monzo, offer a recap on the key regulatory requirements and expectations for vulnerable customers and those in financial difficulty. There will also be a discussion of both good and poor practice in the consumer credit market.


9 Executive Panel: Consumer debt and the future of credit

QEII Centre, March 15

Following the political keynotes, an expert panel drawn from across the industry, including Lloyds Bank non-executive John Howard, Grant Thornton partner Alex Ellerton and Capita divisional director for innovation Alan Linter. They will explain where they see the future of credit and also consider how to remain customer focused in a changing industry and the responsibility of the industry in tackling consumer debt.


10 Credit risk, collections & compliance main stage sessions

QEII Centre, March 15

These sessions bring together the threads running through the week, with discussions including culture and customer insight for collections, digital collections & customer interaction and improving customer service: outsourcing vs investing.


Tips to help plan your day


This year the Summit is going paperless – meaning no printed agendas. Delegates will have to take to their smart phones, laptops and iPads to build their own bespoke agendas online.


To see the online Credit Summit agenda, visit and follow the instructions at the top of the page for ‘Your agenda’. You can then build your bespoke agenda by clicking on the plus sign of each session you wish to attend, which will be added to the ‘My agenda’ section.


Although not everything can be paperless, think about your lanyard! This year each lanyard will come with a scorecard. This scorecard has a range of activities, that once carried out, and stamped by a Credit Summit member of staff, are worth a range of points. These activities include such things as using social media, the Credit Strategy photo booth, and meeting the headline sponsor Grant Thornton.


At the end of the day take your scorecard to the Credit Strategy stand to have your points totted up and find out what you have won – it could be a bottle of bubbly, discounted event passes or premium membership to the Credit Club.


A new private networking tool will also be available to use on the day, where delegates can see who is attending the event and set up 1-2-1 meetings.


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