0 £0.00
This item was added to your basket
Credit Strategy homepage
LinkedIn
Twitter
Credit Strategy sections
Topics ▼
Features ▼
Nationwide’s arrears stay low but provisions spike 143%

Nationwide’s arrears stay low but provisions spike 143%

Arrears have remained low at Nationwide Building Society, according to its results update, even after the lender granted 246,000 payment holidays

Top Stories

Nationwide’s arrears stay low but provisions spike 143%
Share on LinkedInShare on Twitteremail

Nationwide’s arrears stay low but provisions spike 143%

20 Nov 2020Lauren Tavener
Arrears have remained low at Nationwide Building Society, according to its results update, even after the lender granted 246,000 payment holidays

Trending

Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as the Money Advice Trust’s Chris Fitch notes, they bring their own challenges
Read more

GET THE LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

The personal touch: How lenders are supporting vulnerable customers through the pandemic

The personal touch: How lenders are supporting vulnerable customers through the pandemic

Edition’s highlights:

→ How lenders are personalising engagement and policies for vulnerable customers

→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers

→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as the Money Advice Trust’s Chris Fitch notes, they bring their own challenges
Jonathan Westley

How Netflix, Prime and BT Sport can broaden access to credit

16 Oct 2020Jonathan Westley
The nation’s use of subscription services can broaden access to credit, even in the absence of traditional financial information, explains Jonathan Westley, chief data officer at Experian UK&I
Lauren Tavener

Kensington Mortgages CEO: "Products will have to change to support those who've been on furlough"

17 Sep 2020Lauren Tavener
Credit Strategy members can now listen on demand to our webinar with Sopra where Kensington Mortgages’ CEO Mark Arnold explored, with panellists, potential drivers of the mortgage market’s recovery

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2021

Webinar recordings

Insight tools

Careers

Appointments

Magazine digital editions

The personal touch: How lenders are supporting vulnerable customers through the pandemic
Great expectations: Why mortgage customers affected by Covid need innovative new products
Payment deferrals: Lifeline or liability?
Continuity in a Crisis
New directions: Debt purchasers have moved to deleverage and refinance. What are the factors driving them?
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
Read previous editions
Credit Strategy
LinkedIn page
Member of

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group