TSB chief executive Pester set to face MPs over IT failure

The problems have left customers unable to access their accounts or make payments, while others were shown incorrect information, and in some cases the details other people’s accounts.

The issues stem from when TSB split from Lloyds Banking Group. It continued to rent a banking platform from Lloyds while it constructed its own, Proteo4UK.

That system was intended to go live over the weekend of April 21 and 22 as it moved its customers’ data from the old platform to its new one.

Following the continued issues, the bank’s chief executive Paul Pester – who has apologised and called in experts from IBM to help fix the problems – will face questions from members of the Treasury Committee on Wednesday, May 2.

Alongside MPs’ questions, Financial Conduct Authority spokesperson told Credit Strategy last week that the regulator was “aware of the problem and liaising with the firm”.

Similarly, the Information Commissioner’s Office said it is “aware of a potential data breach in relation to the TSB and are making enquiries”.

Commenting on the correspondence, Treasury Committee chair Nicky Morgan said: "The Treasury Committee is extremely concerned by the problems at TSB, and by the apparent miscommunication to customers about the extent and nature of these problems.

“It’s been reported that services such as online banking have been down for some TSB customers for over a week. Many individuals and businesses will have made arrangements for the planned outage, but not for the additional time that the systems have been unavailable. We will take evidence from TSB and Sabadell representatives to find out how they got into this mess, who is responsible, and how they are putting it right."

Following the issues, TSB has promised no customers will be left out of pocket.