Search

Dear visitor,
You are viewing 1 of your 2 free articles


To view more free articles, please register

Free registration or Login

Revealed: The CCS Awards winners 2017

The winners of the 11th Collections & Customer Service (CCS) Awards, which took place at the Midland Hotel in Manchester last night (November 22), have been revealed.



Share on Twitter Linkedin black
Share on Twitter Linkedin black
Best Public Sector Collections Team - National winner of 2017: HM Revenue & Customs, Field Force
Best Public Sector Collections Team - National winner of 2017: HM Revenue & Customs, Field Force

Senior directors within banks, building societies, credit card providers, debt purchasers and advice charities attended the evening. They were joined by firms from the breadth of the industry - BPO providers, debt collection agencies, law firms and technology providers.

 

The host for the evening, comedian and actor Rufus Hound, supplied more than enough entertainment for guests. Hound is known for his appearances on Drunk History: UK, E4’s Think Tank, and for previously covering festivals including Glastonbury and Reading for the BBC.

 

During the evening, guests raised more than £4,800 for the Children’s Trust, a charity that runs a range of specialist care, education and therapy services for children and young people from across the UK, including the UK’s largest rehabilitation centre for children with brain injuries.

 

The evening was supported by a range of sponsors including Adare, Intelligent Environments, and Lowell.

 

Once again, the awards night followed the Collections, Debt Sale & Purchase Conference (CDSP) held during the day at the same venue. The conference was sponsored by Intelligent Environments, Telrock, Lowell, Arum and Lexis Nexis.

 

Winners of the CCS Awards 2017

 

Best Collections Technology
Interact Collect - Intelligent Environments

 

Charitable Initiative of the Year
North Warwickshire Borough Council

 

Best Public Sector Collections Team - Local
North Warwickshire Borough Council

 

Best Public Sector Collections Team - National
HM Revenue & Customs, Field Force

 

Debt Purchaser of the Year
Arrow Global

 

Agent of the Year
Dominic Jones, Phillips and Cohen

 

Best Judicial & Legal Services Provider
Ascent Legal - Ascent Performance Group

 

Best Conduct & Compliance Culture sponsored by Lowell
1st Credit

 

Best Contact Centre Team
MYJAR

 

Best Customer Service Provider Sponsored by Intelligent Environments
1st Credit

 

Best Training Provider
Money Advice Trust

 

Transformation Programme of the Year
YBS Group - Collections and Recoveries

 

Vulnerable Customer Support Initiative - Non-creditor
Arrow Global

 

Vulnerable Customer Support Initiative – Creditor
The British Gas Consumer Vulnerability Team

Share on Twitter Linkedin black
Add New Comment
YOU MIGHT ALSO LIKE

Social pressures to overspend

Parents are spending more money on their children than they can afford as a result of social pressure, according to a new report.

The Car Finance Awards are now open for nominations

The Car Finance Awards is back for its third year in 2018, taking place after the Car Finance Conference in Nottingham on June 7

‘No room for complacency’ as consumer credit hits £205bn

Consumer credit has grown nearly 10 percent in the year to October 2017 – with outstanding balances now at more than £205bn

NPLs sold on Italian market increase 84%

The volume of non-performing loans (NPLs) sold on the Italian market have increased 84 percent between October to mid-November this year, compared to the same period in 2016
LATEST IN ANALYSIS

The CS Interview

The patriot

The patriot

Features

Ahead of the curve: Five reasons why Intelligent Environments secured the Best Collections Technology Award
Share on Twitter Linkedin black

Ahead of the curve: Five reasons why Intelligent Environments secured the Best Collections Technology Award

Opinion

“Financial products shouldn’t trap people in debt”
Share on Twitter Linkedin black

“Financial products shouldn’t trap people in debt”

Bank NPL analysis

Banks continue purge of bad debt from balance sheets

Banks continue purge of bad debt from balance sheets

Upcoming events

Credit Week 2018


Parliamentary Reception


CDSP European NPL


C-Suite Dinners

Credit Strategy

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
@ Copyright Shard Media Group