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The winners of the 11th Collections & Customer Service (CCS) Awards, which took place at the Midland Hotel in Manchester last night (November 22), have been revealed.
Group Editor
Senior directors within banks, building societies, credit card providers, debt purchasers and advice charities attended the evening. They were joined by firms from the breadth of the industry - BPO providers, debt collection agencies, law firms and technology providers.
The host for the evening, comedian and actor Rufus Hound, supplied more than enough entertainment for guests. Hound is known for his appearances on Drunk History: UK, E4’s Think Tank, and for previously covering festivals including Glastonbury and Reading for the BBC.
During the evening, guests raised more than £4,800 for the Children’s Trust, a charity that runs a range of specialist care, education and therapy services for children and young people from across the UK, including the UK’s largest rehabilitation centre for children with brain injuries.
The evening was supported by a range of sponsors including Adare, Intelligent Environments, and Lowell.
Once again, the awards night followed the Collections, Debt Sale & Purchase Conference (CDSP) held during the day at the same venue. The conference was sponsored by Intelligent Environments, Telrock, Lowell, Arum and Lexis Nexis.
Winners of the CCS Awards 2017
Best Collections Technology
Interact Collect - Intelligent Environments
Charitable Initiative of the Year
North Warwickshire Borough Council
Best Public Sector Collections Team - Local
North Warwickshire Borough Council
Best Public Sector Collections Team - National
HM Revenue & Customs, Field Force
Debt Purchaser of the Year
Arrow Global
Agent of the Year
Dominic Jones, Phillips and Cohen
Best Judicial & Legal Services Provider
Ascent Legal - Ascent Performance Group
Best Conduct & Compliance Culture sponsored by Lowell
1st Credit
Best Contact Centre Team
MYJAR
Best Customer Service Provider Sponsored by Intelligent Environments
1st Credit
Best Training Provider
Money Advice Trust
Transformation Programme of the Year
YBS Group - Collections and Recoveries
Vulnerable Customer Support Initiative - Non-creditor
Arrow Global
Vulnerable Customer Support Initiative – Creditor
The British Gas Consumer Vulnerability Team
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