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Revealed: The CCS Awards winners 2017

The winners of the 11th Collections & Customer Service (CCS) Awards, which took place at the Midland Hotel in Manchester last night (November 22), have been revealed.


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Best Public Sector Collections Team - National winner of 2017: HM Revenue & Customs, Field Force
Best Public Sector Collections Team - National winner of 2017: HM Revenue & Customs, Field Force

Senior directors within banks, building societies, credit card providers, debt purchasers and advice charities attended the evening. They were joined by firms from the breadth of the industry - BPO providers, debt collection agencies, law firms and technology providers.

 

The host for the evening, comedian and actor Rufus Hound, supplied more than enough entertainment for guests. Hound is known for his appearances on Drunk History: UK, E4’s Think Tank, and for previously covering festivals including Glastonbury and Reading for the BBC.

 

During the evening, guests raised more than £4,800 for the Children’s Trust, a charity that runs a range of specialist care, education and therapy services for children and young people from across the UK, including the UK’s largest rehabilitation centre for children with brain injuries.

 

The evening was supported by a range of sponsors including Adare, Intelligent Environments, and Lowell.

 

Once again, the awards night followed the Collections, Debt Sale & Purchase Conference (CDSP) held during the day at the same venue. The conference was sponsored by Intelligent Environments, Telrock, Lowell, Arum and Lexis Nexis.

 

Winners of the CCS Awards 2017

 

Best Collections Technology
Interact Collect - Intelligent Environments

 

Charitable Initiative of the Year
North Warwickshire Borough Council

 

Best Public Sector Collections Team - Local
North Warwickshire Borough Council

 

Best Public Sector Collections Team - National
HM Revenue & Customs, Field Force

 

Debt Purchaser of the Year
Arrow Global

 

Agent of the Year
Dominic Jones, Phillips and Cohen

 

Best Judicial & Legal Services Provider
Ascent Legal - Ascent Performance Group

 

Best Conduct & Compliance Culture sponsored by Lowell
1st Credit

 

Best Contact Centre Team
MYJAR

 

Best Customer Service Provider Sponsored by Intelligent Environments
1st Credit

 

Best Training Provider
Money Advice Trust

 

Transformation Programme of the Year
YBS Group - Collections and Recoveries

 

Vulnerable Customer Support Initiative - Non-creditor
Arrow Global

 

Vulnerable Customer Support Initiative – Creditor
The British Gas Consumer Vulnerability Team

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