0 £0.00
This item was added to your basket

Dear visitor,
You are viewing 1 of your 1 free articles


We’ve made wider, important changes to our print and online content to enhance the value of exclusive, insightful, discerning content we create every day. Support valuable editorial content by becoming a member of our Credit Club - register for free or choose a paid plan.

Register now or Login

Ofgem appoints Ovo and Scottish Power to take on Spark Energy and Extra Energy customers

Ofgem has appointed Scottish Power to take on supplying Extra Energy’s 108,000 domestic customers and 21,000 business customers and Ovo Energy to take on Spark Energy Supply Ltd’s 290,000 domestic customers

The moves come after both Spark Energy and Extra Energy collapsed last week.

 

Scottish Power is offering Extra Energy’s customers a competitive tariff and will honour all outstanding credit balances, including money owed to both existing and former domestic and business customers of Extra Energy.

 

For existing customers, energy supplies will continue as normal as they switch over to Scottish Power on Sunday 25 November. Any credit on their account can be used to offset future energy use. Scottish Power will contact former customers with any outstanding credit balances directly about their refund.

 

Spark Energy Supply announced it was ceasing to be a supplier on Friday 23 November. Separately, Ovo Energy has acquired Spark Energy’s operating company Spark Energy and retained the Spark Energy brand.

 

Energy will be supplied under Ovo Energy’s supply licence. As Ovo Energy has acquired the Spark brand and operating company, customers will continue to be billed by Spark and be contacted by Spark’s customer service staff.

 

Spark Energy’s customers will stay on the same tariffs and all outstanding credit balances will be honoured, including money owed to both existing and former customers of Spark Energy.

 

For existing customers, energy supplies will continue as normal and any credit on their account can be used to offset future energy use.

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

READ NEXT

Lowell chief executive James Cornell to step down

Lowell chief executive James Cornell to step down

BrightHouse appoints Thomas Cook’s Mooney as chief executive

BrightHouse appoints Thomas Cook’s Mooney as chief executive

Court orders tribunal to reconsider £14bn Mastercard class action case

Court orders tribunal to reconsider £14bn Mastercard class action case

Upcoming events

Credit Awards 2019

Car Finance Conference

Car Finance Awards

Household Credit Conference

Credit Strategy
LinkedIn page

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
@ Copyright Shard Media Group