Credit Strategy
LinkedIn
Twitter
0 £0.00
This item was added to your basket

Dear visitor,
You are viewing 1 of your 2 free articles


To view more free articles, please register

Free registration or Login

Ofcom announces rule changes for debt collection and communication

Ofcom has updated its communication rules to protect customers from nuisance calls and improve debt collection practices.


Amber-Ainsley   Pritchard

Share on Twitter Linkedin black
Amber-Ainsley   Pritchard
Share on Twitter Linkedin black

This week (September 19), the communications watchdog announced the improved rules would apply to all UK communications providers and take effect from October 1 2018.

 

In one example, telecoms providers have been banned for charging for caller display facilities which help people to screen nuisance calls.

 

Under the new rules, telephone numbers displayed to people receiving calls must be valid, dialable and uniquely identify the caller. If the telephone number does not meet this criteria, the provider must block the call so it cannot reach the consumer.

 

Debt collection rules have also been extended from landline providers to broadband and mobile providers. These have been extended to ensure fair and transparent collection processes and disconnection practices are in place.

 

As for complaints handling, Ofcom has strengthened its rules to ensure complaints are dealt with promptly and effectively. Providers must keep consumers informed about the progress of their complaint with faster access to dispute resolution services in cases where they reach deadlock with their provider.

 

The regulator has also improved its approach to vulnerable and disabled consumers in the update to its rules.

 

Providers are required to have clear, effective policies and procedures for identifying vulnerable customers to ensure they are treated fairly and appropriately.

 

Telecoms firms are also required to offer disabled users access to priority fault repair, third-party bill management and accessible bills. These measures previously applied only to disabled people’s landline and mobile services but will now be extended to broadband.

 

Ofcom said it has clarified and simplified its rules to make them easier for providers to understand.

Share on Twitter Linkedin black
Add New Comment

YOU MIGHT ALSO LIKE


Entries for the Credit Awards close this Friday

Entries for The Credit Awards 2018, which will celebrate its 19th year at the Grosvenor House Hotel in Park lane this May, close this Friday

Will you help to shape the next Credit 500?

It’s time for the Credit 500, an index of the industry’s most important influencers and decision-makers, to be updated and entries are now open for nominations

“It's time for us to address gender diversity”

With launch of a initiative, Women in Credit, Credit Strategy is tackling the gender diversity issue in credit across multiple sectors

The Car Finance Awards are now open for nominations

The Car Finance Awards is back for its third year in 2018, taking place after the Car Finance Conference in Nottingham on June 7

LATEST IN ANALYSIS


The CS Interview

The patriot

The patriot

Features

Ahead of the curve: Five reasons why Intelligent Environments secured the Best Collections Technology Award
Share on TwitterLinkedin black

Ahead of the curve: Five reasons why Intelligent Environments secured the Best Collections Technology Award

Opinion

“Public awareness has reached a crescendo”
Share on TwitterLinkedin black

“Public awareness has reached a crescendo”

Bank NPL analysis

Banks continue purge of bad debt from balance sheets

Banks continue purge of bad debt from balance sheets

Events

Credit Week 2018

Credit Summit

CDSP European NPL

Women in Credit Awards 2018

ENJOY READING?

Credit Strategy
LinkedIn page

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
@ Copyright Shard Media Group