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FCA reveals firms with highest consumer credit complaints

FCA reveals firms with highest consumer credit complaints

The Financial Conduct Authority (FCA) has published data showing the top five firms with the highest consumer credit complaints, for the second half of last year

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FCA reveals firms with highest consumer credit complaints
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FCA reveals firms with highest consumer credit complaints

18 Apr 2019 Marcel LeGouais
The Financial Conduct Authority (FCA) has published data showing the top five firms with the highest consumer credit complaints, for the second half of last year
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Lowell chief executive James Cornell to step down
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Lowell chief executive James Cornell to step down

Lowell, one of Europe’s largest credit management companies, has announced that its founder James Cornell is stepping down from the role of chief executive
BrightHouse appoints Thomas Cook’s Mooney as chief executive
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BrightHouse appoints Thomas Cook’s Mooney as chief executive

Rent-to-own provider BrightHouse has appointed Anth Mooney, Thomas Cook’s head of retail and financial services, as chief executive
Court orders tribunal to reconsider £14bn Mastercard class action case
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Court orders tribunal to reconsider £14bn Mastercard class action case

The Court of Appeal has ordered the Competition Appeal Tribunal to reconsider a class action claim, brought by former financial ombudsman Walter Merricks, over allegedly excessive transaction fees
Record number of entries for 20th Credit Awards
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Record number of entries for 20th Credit Awards

The 20th Credit Awards, sponsored by Experian, promises to be a spectacular occasion as Credit Strategy marks two decades of recognising excellence with a record number of entries

More news

Lowell results show income rise of £65m

Lowell results show income rise of £65m

News17 Apr 2019
Debt purchaser Lowell saw its cash income rise eight percent to £874m in the year to December 31, 2018, its latest full-year results show
FCA to extend senior managers and certification regime

FCA to extend senior managers and certification regime

Top Stories16 Apr 2019
The Financial Conduct Authority (FCA) has issued a warning to firms over their culture and governance in preparation for a new regime coming into effect on December 9, 2019
TransUnion completes sale of Noddle business to Credit Karma

TransUnion completes sale of Noddle business to Credit Karma

Top Stories15 Apr 2019
TransUnion has completed the sale of its Noddle business to US-based free-for-life credit report service Credit Karma
TSB pledges refunds for fraud victims

TSB pledges refunds for fraud victims

Top Stories15 Apr 2019
TSB has pledged to refund customers who become victims of any type of fraud, claiming it is the first UK bank to do so
Ofgem introduces tougher entry requirements for energy providers

Ofgem introduces tougher entry requirements for energy providers

Top Stories12 Apr 2019
Energy regulator Ofgem has moved to introduce more stringent tests for energy suppliers entering the market
Justice Committee adds voice to bailiff regulator calls

Justice Committee adds voice to bailiff regulator calls

Top Stories11 Apr 2019
The government should act quickly to establish a regulator for bailiffs operating in the UK, the Justice Committee of MPs has said in a report
Standard Chartered fined $1.1bn over “serious and sustained” money laundering breaches

Standard Chartered fined $1.1bn over “serious and sustained” money laundering breaches

News10 Apr 2019
Standard Chartered has been fined $1.1bn (£843m) for violating US sanctions against four countries and failures relating to financial controls

Trending

Brian Pitt

Lessons for the UK in the financial services overhaul in Australia

10 Apr 2019 Brian Pitt
The Australian financial services industry is facing an overhaul following the publication of a Royal Commission investigation into misconduct in the banking, superannuation and financial services sectors. Brian Pitt explores the lessons and opportunities for UK credit professionals
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LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection

Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection

Edition’s highlights:

→ How the land lies: The horizon for BrightHouse and Provident

→ Credit Summit: The lowdown on Europe’s largest credit conference

→ Stark warning: Sir Vince Cable on UK household debt
Read the issue

The CS Interview

Experian's Charles Butterworth on the potential of Open Banking
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Experian's Charles Butterworth on the potential of Open Banking

06 Mar 2019Calum Fuller Calum Fuller
As Credit Awareness Week approaches, Experian managing director UK, Ireland and EMEA Charles Butterworth, discusses technology and what he hopes can be achieved through the campaign
Read full interview

Opinion

Brian Pitt

Lessons for the UK in the financial services overhaul in Australia

10 Apr 2019 Brian Pitt
The Australian financial services industry is facing an overhaul following the publication of a Royal Commission investigation into misconduct in the banking, superannuation and financial services sectors. Brian Pitt explores the lessons and opportunities for UK credit professionals
Brian Pitt

Trade credit insurance’s role in uncertain times Sponsored by Atradius

01 Apr 2019 Tanya Giles
Amid uncertain political and economic headwinds, Atradius’s Tanya Giles outlines how trade credit insurance can provide some peace of mind
Brian Pitt

Preferential status overhaul biggest to insolvency regime in 15 years

28 Mar 2019 David Kerr
HMRC is set to regain preferred credit status for the first time since 2004. Consultant insolvency practitioner David Kerr outlines what that means for other creditors
Credit Awards 2019
16 May

Credit Awards 2019

Grosvenor House Hotel
Car Finance Conference
20 Jun

Car Finance Conference

The Nottingham Belfry Hotel
Car Finance Awards
20 Jun

Car Finance Awards

The Nottingham Belfry Hotel
Household Credit Conference
3 Oct

Household Credit Conference

The Nottingham Belfry Hotel

Features

Monzo’s next move: Mortgages, business banking and rebuilding credit scores

Monzo’s next move: Mortgages, business banking and rebuilding credit scores

11 Apr 2019Marcel LeGouais Marcel LeGouais
Monzo’s chief credit officer Tim Trailor used the Credit Summit to reveal the lender’s ambitious plans to launch mortgages, loans, products for businesses and ways to help consumers rebuild their credit scores
Run the risk: Senior credit professionals on the UK's risk outlook

Run the risk: Senior credit professionals on the UK's risk outlook

Calum Fuller
The FCA’s next targets: Business models, relending and guarantor loans

The FCA’s next targets: Business models, relending and guarantor loans

Marcel LeGouais
More feature stories

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Salle de Chou

Cyrille Salle de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Director Credit Risk and Analytics
Metro Bank
Hall of fame 2019/2020

Webinar recordings

AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 

A live webinar exploring findings from a major survey of utility and telecoms providers, that unearthed their views on: The use of automation and AI in credit referencing, affordability checks, fraud prevention and more, approach to data capture and deployment and areas of regulatory focus.
AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus

Insight tools

Rise of the machines

A major joint report into AI and automation across financial services, utilities and telecoms

Performance through Accreditation & Education - Spencer Halil & Gerry Kouris, ALPHERA Financial Services

Presentation by ALPHERA Financial Services at the Car Finance Conference 2018

findandfundmycar.com - Adam Mepham, MotoNovo Finance

Presentation by MotoNovo Finance at the Car Finance Conference 2018
More insight tools
Quotes by TradingView

Careers

Appointments

TSB appoints new boss following IT meltdown

TSB appoints new boss following IT meltdown

19 Nov 2018
Ardent fills new risk and compliance director role

Ardent fills new risk and compliance director role

09 Jul 2018
IPA appoints new president

IPA appoints new president

17 Apr 2018

Magazine digital editions

Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
20/20 vision: How Credit Strategy is marking 20 years of representing credit
Rise of the machines
Cultural evolution: How utilities firms overhauled their approach to vulnerable customers
Standing their ground: Amid increased scrutiny from both MPs and regulators, BrightHouse is a lender very much under the microscope.
Read previous editions

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creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
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