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Revealed: The Credit Awards winners 2017

The full list of winners of the Credit Awards 2017 has now been revealed, after a glittering ceremony at the Grosvenor House hotel in Mayfair last night.

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Npower: Winners of the Best Credit and Collections Technology Award
Npower: Winners of the Best Credit and Collections Technology Award

In its 18th year, the scheme had been redesigned to fully reflect Credit Strategy’s widening audience – with a total of 20 awards grouped into five ‘super categories’.


These include: Conduct & Culture, Lending, Credit, Collections and Technology. Within these brackets, new awards such as Fair Lender, Risk Leadership and Gamechanger have joined the scheme alongside returning accolades like Best Company to Work For and Customer Service Champion.


This year’s event, which featured category sponsors Lowell, Marston Holdings and Link Financial, was hosted by BBC presenter Louise Minchin.


Other sponsors on the night included Court Enforcement Services, Hoist Financial, Target Group, Merje and TDX Group.


The night included entertainment from an LED POI dance act, comedian Rhys James and live music from The MP3’s.


Thanks to the generosity of guests, a silent auction – sponsored by Court Enforcement Services – raised more than £19,000 for ChildLine, a counselling service for children and young adults.


Winners of the Credit Awards 2017


The Martin Williams Award for Contribution to the Credit Industry: Robert Skinner


Technology super category


Sponsored by Marston Holdings


Best Credit & Collections Technology: Npower


Data & Analytics Expertise: iwoca


Innovation in Customer Contact:


Gamechanger: Carphone Warehouse & Equifax


Credit super category


Credit Risk Excellence Award: Investec Asset Finance


Best Consumer Credit Team: AXA Personal Direct & Retail Partnerships - Customer Accounts Team


Best Commercial Credit Team: Investec Asset Finance


Lending super category


Sponsored by Link Financial Outsourcing


Best Consumer Lender: Zopa


Best SME Lender: Nucleus Commercial Finance


Best SME Lender (Heavyweight division): Investec Asset Finance


Lending for Everyone: Amigo Loans


Innovation in Lending: iwoca


Collections super category


Best Collections Team: HM Revenue & Customs - Field Force Central London


Best Law Firm for Collections: stevensdrake solicitors


Best Specialist Collections & Recoveries Business: Phillips & Cohen Associates (UK)


Best Outsourced Collections Provider: Grosvenor Services, a part of Echo Managed Services


HMRC Customer Service Champion: Ian Sykes, HM Revenue & Customs


Customer Service Champion: Dominic Jones, Phillips & Cohen Associates (UK)


Conduct & Culture super category


Sponsored by Lowell Group


Outstanding Conduct in Collections: Nationwide Building Society


Best Company to Work For in Financial Services: GM Financial


Best Company to Work For in Collections: TDX Group


Fair Lender: Affordable Lending


Excellence in Treating Customer Vulnerability – Collections & Debt Management: Orbit and United Utilities


Excellence in Treating Customer Vulnerability – Lending: Nationwide Building Society



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Last chance: Sign up for our webinar this Thursday on credit agreement automation

As lenders face a perfect storm of soaring unsecured consumer debt, closer regulatory scrutiny and claims firms chasing the new PPI, this Thursday’s webinar with Dealflo will explore how automating credit agreements can reduce risk and improve the customer journey

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The full agenda of the Credit Summit, for which Grant Thornton has signed up as headline sponsor, has now been revealed

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