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HSBC launches pop-up sites under plans to reinvent branch network

HSBC launches pop-up sites under plans to reinvent branch network

HSBC has announced the closure of 82 sites across the UK as part of a wider strategy to create four new types of branches

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HSBC launches pop-up sites under plans to reinvent branch network
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HSBC launches pop-up sites under plans to reinvent branch network

20 Jan 2021Lauren Tavener
HSBC has announced the closure of 82 sites across the UK as part of a wider strategy to create four new types of branches

More news

Trade body warns 250,000 small businesses at risk of closure

Trade body warns 250,000 small businesses at risk of closure

News12 Jan 2021
At least 250,000 UK small businesses could close without further help, a new study from the Federation of Small Businesses (FSB) has found
Credit Strategy masterclass: How creditors can personalise collections strategies

Credit Strategy masterclass: How creditors can personalise collections strategies

News11 Jan 2021
As a new lockdown takes hold in 2021, Credit Strategy’s first broadcast of the year will explore how collections organisations can manage personalised, flexible strategies for customers
Enforcement trade bodies and Just invite MoJ to review regulations

Enforcement trade bodies and Just invite MoJ to review regulations

News08 Jan 2021
The UK’s enforcement bodies and Just have issued a joint statement on a high court judgment on virtual enforcement – and invited the Ministry of Justice to review current regulations
FCA fines Barclays £26m over treatment of 1.5 million customers

FCA fines Barclays £26m over treatment of 1.5 million customers

News15 Dec 2020
The Financial Conduct Authority (FCA) has fined Barclays Bank UK, Barclays Bank PLC and Clydesdale Financial Services (also part of Barclays) £26m, for failures in their treatment of consumer credit customers in arrears or financial difficulty

Trending

Steve Peacock

Opinion: How to keep the culture you want

15 Jan 2021Steve Peacock
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Read more

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The personal touch: How lenders are supporting vulnerable customers through the pandemic

The personal touch: How lenders are supporting vulnerable customers through the pandemic

Edition’s highlights:

→ How lenders are personalising engagement and policies for vulnerable customers

→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers

→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Steve Peacock

Opinion: How to keep the culture you want

15 Jan 2021Steve Peacock
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Steve Richardson

Opinion: Fraud, bounce back loans and the SME funding gap

03 Dec 2020Steve Richardson
Losses and fraud from the Bounce Back Loan Scheme (BBLS) will only see more SMEs turned away by banks, and leave a funding gap needing to be filled, says Steve Richardson, director at commercial lender Reparo Finance
Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as Credit 500 member Chris Fitch notes, they bring their own challenges
FSE Refresh - Episode 1 - Debate panel: Have working practices changed for good?  /  Leading innovation in the specialist market
27 Jan

FSE Refresh - Episode 1 - Debate panel: Have working practices changed for good?  /  Leading innovation in the specialist market

Webinar
Credit Risk & Vulnerability Refresh - Episode 1 - Credit risk and strategy insight   /   Preparing for Breathing Space
28 Jan

Credit Risk & Vulnerability Refresh - Episode 1 - Credit risk and strategy insight   /   Preparing for Breathing Space

Webinar
Trade Credit Masterclass - Episode 1 - How to get paid in a perfect storm - Essential tools for credit managers
16 Feb

Trade Credit Masterclass - Episode 1 - How to get paid in a perfect storm - Essential tools for credit managers

Webinar
Women in Credit Awards 2021
24 Jun

Women in Credit Awards 2021

Digital broadcast

Features

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner, Financial Services Group
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Salle de Chou

Cyrille Salle de Chou

CRO
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2021

Webinar recordings

Listen on demand webinar - How open banking can ensure responsible lending growth

Listen on demand webinar - How open banking can ensure responsible lending growth

This on-demand webinar with Credit Kudos and a ...
Available on demand: Tracking the car finance market’s recovery 

Available on demand: Tracking the car finance market’s recovery 

Credit Strategy’s webinar on tracking recovery ...
Listen on demand: Compliant expansion - understanding the international payments landscape

Listen on demand: Compliant expansion - understanding the international payments landscape

Credit Strategy members can now listen on demand ...
Listen on demand: Webinar - Tracking confidence in Car Finance

Listen on demand: Webinar - Tracking confidence in Car Finance

Credit Strategy is hosting a webinar, in ...

Insight tools

Speaker Interview: Experian's Rob Haslingden

Credit Strategy speaks to Experian’s Rob Haslingden at the Lending Summit 2019

Speaker Interview: Experian's James McGarva

Credit Strategy speaks to Experian’s James McGarva at the Lending Summit 2019

Speaker Interview: Experian's Emma Davies

Credit Strategy speaks to Experian’s Emma Davies at the Lending Summit 2019
More insight tools

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Magazine digital editions

The personal touch: How lenders are supporting vulnerable customers through the pandemic
Great expectations: Why mortgage customers affected by Covid need innovative new products
Payment deferrals: Lifeline or liability?
Continuity in a Crisis
New directions: Debt purchasers have moved to deleverage and refinance. What are the factors driving them?
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
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