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HSBC’s collections and recoveries operations under FCA investigation

HSBC’s collections and recoveries operations under FCA investigation

The Financial Conduct Authority (FCA) is investigating HSBC’s UK collections and recoveries operations, its half-yearly report has revealed

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HSBC’s collections and recoveries operations under FCA investigation
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HSBC’s collections and recoveries operations under FCA investigation

03 Aug 2020Lauren Tavener
The Financial Conduct Authority (FCA) is investigating HSBC’s UK collections and recoveries operations, its half-yearly report has revealed

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Lloyds’ results analysis: Payment holidays reach 1.1m, as loss provisions hit £7.2bn 

Lloyds’ results analysis: Payment holidays reach 1.1m, as loss provisions hit £7.2bn 

Top Stories30 Jul 2020
Lloyds Banking Group has granted 1.1 million payment holidays across mortgages, personal loans and credit cards, as allowances for credit losses increased by over £3bn to £7.2bn, according to its half-yearly report
Foundation Home Loans completes £350m securitisation deal

Foundation Home Loans completes £350m securitisation deal

Top Stories28 Jul 2020
Foundation Home Loans, the intermediary-only specialist lender, has announced the completion of its latest securitisation
Payment deferrals surge past 1.7m on credit cards and loans

Payment deferrals surge past 1.7m on credit cards and loans

Top Stories17 Jul 2020
Lenders have now provided more than one million payment deferrals on credit cards and over 700,000 on personal loans, according to new data published today by UK Finance
MPs fire up campaign for government to free up mortgage prisoners

MPs fire up campaign for government to free up mortgage prisoners

Top Stories13 Jul 2020
A group of MPs are lobbying the government to help around 170,000 mortgage prisoners trapped on high interest rates
“The money would be better invested elsewhere” – AMI on Stamp Duty cut

“The money would be better invested elsewhere” – AMI on Stamp Duty cut

Features10 Jul 2020
The mortgage lending and broker community have reacted in various ways to the Stamp Duty change, with one trade body claiming government support is needed on other schemes

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Andy Thomas

Opinion: Amid new FCA guidance for motor finance, how ready are you to ‘keep customers well informed’?

17 Jul 2020Andy Thomas
With the release of the Financial Conduct Authority’s finalised, updated guidance for the motor finance sector, the message is clear, explains Andy Thomas, motor finance operations director at collections and recoveries specialist Chartsbridge
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Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic

Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic

Edition’s highlights:

→ Worse than the 2008 crash? Our resident economist explains why this year’s recession could be deeper than the economic depression of 08/09

→ Covid-19 exposes the UK’s financial fragility: How coronavirus is exposing weaknesses in welfare policy and household finances

→ Putting credit invisibles on the map: How our survey with Experian revealed the regions where consumers are invisible on credit information
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Andy Thomas

Opinion: Amid new FCA guidance for motor finance, how ready are you to ‘keep customers well informed’?

17 Jul 2020Andy Thomas
With the release of the Financial Conduct Authority’s finalised, updated guidance for the motor finance sector, the message is clear, explains Andy Thomas, motor finance operations director at collections and recoveries specialist Chartsbridge
Jason Wassell

“It is time for a grown-up discussion about the role of consumer credit”

28 May 2020Jason Wassell
An evidence-based discussion, led by the Treasury, is needed to define the role consumer credit lenders can play in our society and the economy’s recovery, argues The Consumer Finance Association’s Jason Wassell
Steve Grice

Premium: Credit scoring and coronavirus - how can we protect the most vulnerable?

28 May 2020Steve Grice
Consumers who turn to high-cost credit to cover emergency bills during the pandemic may find their credit scores are negatively impacted, even if they use it responsibly. Elevate Credit’s managing director Steve Grice explains why this unfair imbalance needs to be addressed
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Credit 500 - an index of influence

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Alex Ellerton

Alex Ellerton

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Andrew Brameld

Andrew Brameld

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BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

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HSBC
David Poole

David Poole

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Brighthouse
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Doriana Iovino

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Vive Bank
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Speaker Interview: Experian's Rob Haslingden

Credit Strategy speaks to Experian’s Rob Haslingden at the Lending Summit 2019

Speaker Interview: Experian's James McGarva

Credit Strategy speaks to Experian’s James McGarva at the Lending Summit 2019

Speaker Interview: Experian's Emma Davies

Credit Strategy speaks to Experian’s Emma Davies at the Lending Summit 2019
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Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
The game changer: Now in charge of £23bn of public sector debt, the Cabinet Office’s Steve Coppard talks cultural change
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
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