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FCA sends firms “clear signal” on vulnerability

FCA sends firms “clear signal” on vulnerability

The Financial Conduct Authority (FCA) has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers

Top Stories

FCA sends firms “clear signal” on vulnerability
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FCA sends firms “clear signal” on vulnerability

23 Jul 2019 Calum Fuller
The Financial Conduct Authority (FCA) has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers
Read full story
US regulator hits Equifax with $700m data leak settlement
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US regulator hits Equifax with $700m data leak settlement

Equifax has agreed to pay up to $700m (£561m) as part of a settlement with a US regulator over a 2017 data breach
Body-worn cameras to be mandatory for bailiffs
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Body-worn cameras to be mandatory for bailiffs

The government has moved to introduce compulsory body-worn cameras as part of efforts to protect people from rogue bailiffs
Make sure you’re at the first Collections & Vulnerability Summit
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Make sure you’re at the first Collections & Vulnerability Summit

Credit Strategy is proud to invite you to the very first Collections & Vulnerability Summit, bringing together the UK’s most established Utilities & Telecoms and Collections, Debt Sale and Purchase Conferences
Agenda for Collections & Vulnerability Summit revealed
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Agenda for Collections & Vulnerability Summit revealed

The Collections & Vulnerability Summit will focus on new approaches to addressing vulnerability, including use of technology, risk assessment and affordability

More news

CAP: A third of clients experience destitution

CAP: A third of clients experience destitution

News26 Jun 2019
Nearly a third of Christians Against Poverty (CAP) clients have lived in destitution, according to analysis conducted by the charity
FCA fines Bank of Scotland £45m over failure to report fraud

FCA fines Bank of Scotland £45m over failure to report fraud

News21 Jun 2019
Bank of Scotland has been fined £45.5m by the Financial Conduct Authority (FCA) over its failure to report a fraud at the Reading-based impaired assets team
Treasury reveals final Breathing Space plans

Treasury reveals final Breathing Space plans

News19 Jun 2019
The Breathing Space scheme will protect individuals in problem debt, while those experiencing mental health issues will receive further protections as they undergo treatment
Government consults on powers to fine firms that “exploit” consumer loyalty

Government consults on powers to fine firms that “exploit” consumer loyalty

News18 Jun 2019
The government is exploring powers for the Competition and Markets Authority (CMA) to fine businesses directly who have broken consumer law
Fraud continues year-on-year rise, Cifas finds

Fraud continues year-on-year rise, Cifas finds

News18 Jun 2019
The overall level of fraud in the UK rose for a second year, according to figures from Cifas, the country’s fraud prevention service
Half of customers “fed-up” with lengthy digital onboarding processes

Half of customers “fed-up” with lengthy digital onboarding processes

News12 Jun 2019
Most customers (51 percent) are so fed-up with slow sign-up processes that many will simply abandon their application, research from Experian has found
FCA rules for buy-now-pay-later products could save customers up to £60m

FCA rules for buy-now-pay-later products could save customers up to £60m

News12 Jun 2019
The Financial Conduct Authority (FCA) is to introduce rules in the buy-now-pay-later (BNPL) market, including banning firms from charging backdated interest on cash already paid by the customer

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LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Existential threat: How much of a threat are complaints management companies to alternative lenders?

Existential threat: How much of a threat are complaints management companies to alternative lenders?

Edition’s highlights:

→ The long view: A sneak peek a the 20/20 Credit Review

→ Taking stock: How the debt purchasers are fairing

→ Milestone: Highlights from the 20th Credit Awards
Read the issue

The CS Interview

United Utilities’ Michelle Atkinson on overhauling collections

United Utilities’ Michelle Atkinson on overhauling collections

26 Apr 2019 Calum FullerCalum Fuller
As vulnerability rises higher up the agenda for utilities providers, United Utilities head of income – domestic retail Michelle Atkinson explains how shifting focus improved yields
Read full interview

Opinion

Vaughan Owen

Consumer contributed data is shaping the new credit economy

19 Jul 2019 Jonathan Westley
Jonathan Westley considers the progress Open Banking has made since its introduction, and how it will evolve in the future
Vaughan Owen

What’s the point of point scoring in credit information?

12 Jul 2019 Katy Barnes
Katy Barnes unpacks the apparent vagaries of accessing and understanding credit information
Car Finance Regulation & Development Forum
15 Oct

Car Finance Regulation & Development Forum

Midland Hotel Manchester
Collections & Vulnerability Summit
16 Oct

Collections & Vulnerability Summit

The Midland Hotel Manchester
Collections, Debt Sale & Purchase Conference
16 Oct

Collections, Debt Sale & Purchase Conference

The Midland Hotel, Manchester
Utilities & Telecoms Conference
16 Oct

Utilities & Telecoms Conference

The Midland Hotel, Manchester

Features

BA’s record fine marks sea change in data risk landscape

BA’s record fine marks sea change in data risk landscape

12 Jul 2019 Calum FullerCalum Fuller
The Information Commissioner’s Office’s (ICO) newly-gained teeth in policing data security standards represent an additional layer of risk to creditors and suppliers alike.
Industry responds to Breathing Space plans

Industry responds to Breathing Space plans

 Calum Fuller
Distressed assets: Exploring the Italian opportunity

Distressed assets: Exploring the Italian opportunity

 Massimiliano Ciferri
More feature stories

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Director Credit Risk and Analytics
Metro Bank
Hall of fame 2019/2020

Webinar recordings

Making the most of technology in collections from the C-suite to the collections floor

The use of today’s collections technology relieves pressure throughout organisations – benefiting all levels, from senior management to customer-facing staff and consumers in debt. Collections technology has the ability to transform results.

Maximising potential from inside the big data universe

Data and innovation offers huge potential to revolutionise all markets. There is an opportunity to be one step ahead of the need, to redesign journeys and enhance enterprise strategies. To do this you need access to the most advanced analytics but also the best quality, including variations and types of data, and then the technology that can act on this insight. Data science can present a unique opportunity for uncovered growth and accelerate your business.

People-led Debt Collections Webinar

Many UK households are experiencing financial stress. In addition, interchangeable interest rates and a slowing economy will continue to pressurise. These factors are causing, or will cause, strain on people and in some instances may lead to people becoming overexposed and therefore unable to maintain repayments, resulting in them being brought into the collections environment. Against the backdrop of these challenges, a people-led collections approach is the right direction to take.

Making Affordability Personal Webinar

With new data comes new opportunities. Today risk, in an open data world, can be more accurate, faster and applied on a customer level. With the right architecture, you can receive signals from the data which can help you better respond and design individual journeys.
AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 

A live webinar exploring findings from a major survey of utility and telecoms providers, that unearthed their views on: The use of automation and AI in credit referencing, affordability checks, fraud prevention and more, approach to data capture and deployment and areas of regulatory focus.
AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus

Insight tools

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights

Rise of the machines

A major joint report into AI and automation across financial services, utilities and telecoms

SM&CR in 2020 – how will we get there and what will it feel like?

Presentation by David Morrey, Grant Thornton at Credit Summit 2018
More insight tools
Quotes by TradingView

Careers

Appointments

Indesser appoints Equifax’s Parry as CEO

Indesser appoints Equifax’s Parry as CEO

01 Jul 2019
FCA appoints new chair at the Financial Ombudsman Service

FCA appoints new chair at the Financial Ombudsman Service

14 Jun 2019
Insolvency Service chairman Allinson takes post with litigation finance firm

Insolvency Service chairman Allinson takes post with litigation finance firm

07 May 2019

Magazine digital editions

Existential threat: How much of a threat are complaints management companies to alternative lenders?
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
20/20 vision: How Credit Strategy is marking 20 years of representing credit
Rise of the machines
Read previous editions

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