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European NPL sales hit four-year low 

European NPL sales hit four-year low 

Sales of European NPLs hit a four-year low last year with €67.7bn of assets sold, a new study shows

Top Stories

European NPL sales hit four-year low 
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European NPL sales hit four-year low 

21 Jan 2021Lauren Tavener
Sales of European NPLs hit a four-year low last year with €67.7bn of assets sold, a new study shows

More news

Is open banking the answer for the under-served?

Is open banking the answer for the under-served?

Top Stories07 Dec 2020
Credit Strategy is hosting a webinar on December 9 with a panel to explore how lenders can grow market share while lending responsibly – while also enabling under-served customers to access finance
Treasury minister backs StepChange's Covid payment plan

Treasury minister backs StepChange's Covid payment plan

Top Stories29 Oct 2020
The Treasury’s economic secretary has given his backing to a new short-term payment plan for households that have accumulated debt during the pandemic
Active mortgage payment holidays fall by 1.6 million 

Active mortgage payment holidays fall by 1.6 million 

Top Stories23 Oct 2020
Some 162,000 mortgage payment deferrals are still in place, after dropping from a peak of 1.8 million in June, according to UK Finance statistics
MPs to publish FCA’s response on allegations of fraud in repossessions 

MPs to publish FCA’s response on allegations of fraud in repossessions 

Top Stories23 Oct 2020
MPs are pushing authorities to respond to allegations of potential fraud at banks, whereby it’s claimed home repossession documents weren’t actually signed by the authorised signatory
Evan Davis and FCA to appear at a landmark Credit Summit for 2020

Evan Davis and FCA to appear at a landmark Credit Summit for 2020

News16 Oct 2020
Credit Strategy has launched the full agenda for the Credit Summit, sponsored by Experian, which will feature Evan Davis returning as chair and the Financial Conduct Authority (FCA) delivering a keynote on the regulator’s expectations

Trending

Steve Peacock

Opinion: How to keep the culture you want

15 Jan 2021Steve Peacock
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Read more

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The personal touch: How lenders are supporting vulnerable customers through the pandemic

The personal touch: How lenders are supporting vulnerable customers through the pandemic

Edition’s highlights:

→ How lenders are personalising engagement and policies for vulnerable customers

→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers

→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Steve Peacock

Opinion: How to keep the culture you want

15 Jan 2021Steve Peacock
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Steve Richardson

Opinion: Fraud, bounce back loans and the SME funding gap

03 Dec 2020Steve Richardson
Losses and fraud from the Bounce Back Loan Scheme (BBLS) will only see more SMEs turned away by banks, and leave a funding gap needing to be filled, says Steve Richardson, director at commercial lender Reparo Finance
Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as Credit 500 member Chris Fitch notes, they bring their own challenges

Features

A warning from debt advisers: What happens when the financial support is switched off?
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A warning from debt advisers: What happens when the financial support is switched off?

20 Jul 2020Marcel Le GouaisMarcel Le Gouais
There may be unprecedented demand for help when all the financial relief for individuals affected by Covid-19 ends this year. This was one of a few warnings from debt providers, who’re seeing spikes in calls, referrals and online enquiries

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner, Financial Services Group
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Salle de Chou

Cyrille Salle de Chou

CRO
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2021

Webinar recordings

Listen on demand webinar - How open banking can ensure responsible lending growth

Listen on demand webinar - How open banking can ensure responsible lending growth

This on-demand webinar with Credit Kudos and a ...
Available on demand: Tracking the car finance market’s recovery 

Available on demand: Tracking the car finance market’s recovery 

Credit Strategy’s webinar on tracking recovery ...
Listen on demand: Compliant expansion - understanding the international payments landscape

Listen on demand: Compliant expansion - understanding the international payments landscape

Credit Strategy members can now listen on demand ...
Listen on demand: Webinar - Tracking confidence in Car Finance

Listen on demand: Webinar - Tracking confidence in Car Finance

Credit Strategy is hosting a webinar, in ...

Insight tools

Premium: HSBC and the mechanics of responsible lending

In 2019, the retail banking and wealth management team at HSBC took the Consumer Credit Team of the Year trophy. Their entry, shown here, showcased how they deployed Open Banking, slashed delinquency rates and improved analytics

Premium: The outlook in credit as Brexit approaches

With just weeks left before a potential disorderly exit from the EU, Credit Strategy highlights why credit professionals should be aware of consumers’ inability to absorb a shock and why younger customers could be most at risk

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights
More insight tools

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Magazine digital editions

The personal touch: How lenders are supporting vulnerable customers through the pandemic
Great expectations: Why mortgage customers affected by Covid need innovative new products
Payment deferrals: Lifeline or liability?
Continuity in a Crisis
New directions: Debt purchasers have moved to deleverage and refinance. What are the factors driving them?
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
Read previous editions
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creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group