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Lloyds’ results analysis: Payment holidays reach 1.1m, as loss provisions hit £7.2bn 

Lloyds’ results analysis: Payment holidays reach 1.1m, as loss provisions hit £7.2bn 

Turnaround, Restructuring and Insolvency news11 Aug 2020
Lloyds Banking Group has granted 1.1 million payment holidays across mortgages, personal loans and credit cards, as allowances for credit losses increased by over £3bn to £7.2bn, according to its half-yearly report
Barclays offers 600,000 payment holidays across £16bn of loans and cards

Barclays offers 600,000 payment holidays across £16bn of loans and cards

Turnaround, Restructuring and Insolvency news11 Aug 2020
Barclays has offered 600,000 payment deferrals across £16.2bn of mortgages, loans and cards, while seeing £3.7bn losses on impaired assets, according to its half-yearly report
HSBC’s collections and recoveries operations under FCA investigation

HSBC’s collections and recoveries operations under FCA investigation

Top Stories31 Jul 2020
The Financial Conduct Authority (FCA) is investigating HSBC’s UK collections and recoveries operations, its half-yearly report has revealed
FCA investigation into Barclays’ collections and recoveries controls at “advanced stage"

FCA investigation into Barclays’ collections and recoveries controls at “advanced stage"

Top Stories31 Jul 2020
Barclays has confirmed in its half-year results that an investigation by the Financial Conduct Authority (FCA), into its collections and recoveries processes for unsecured lending, is at an advanced stage.
NatWest Group suffers impairment losses of nearly £3bn as payment holidays reach 240,000 

NatWest Group suffers impairment losses of nearly £3bn as payment holidays reach 240,000 

Top Stories31 Jul 2020
Natwest Group suffered a net impairment loss of £2.85bn in the first half of 2020, while it provided 240,000 customers with an initial three-month mortgage repayment holiday, its half-yearly results show

Trending

Chris Fitch

Premium: A costly burden or collective benefit? Why perception matters on vulnerability

06 Aug 2020Chris Fitch
After the FCA’s latest guidance release on vulnerability, firms need to focus on the benefits of treating vulnerable customers fairly, not the costs, says Chris Fitch, vulnerability lead consultant at Money Advice Trust
Read more

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Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic

Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic

Edition’s highlights:

→ Worse than the 2008 crash? Our resident economist explains why this year’s recession could be deeper than the economic depression of 08/09

→ Covid-19 exposes the UK’s financial fragility: How coronavirus is exposing weaknesses in welfare policy and household finances

→ Putting credit invisibles on the map: How our survey with Experian revealed the regions where consumers are invisible on credit information
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Chris Fitch

Premium: A costly burden or collective benefit? Why perception matters on vulnerability

06 Aug 2020Chris Fitch
After the FCA’s latest guidance release on vulnerability, firms need to focus on the benefits of treating vulnerable customers fairly, not the costs, says Chris Fitch, vulnerability lead consultant at Money Advice Trust
Andy Thomas

Opinion: Amid new FCA guidance for motor finance, how ready are you to ‘keep customers well informed’?

17 Jul 2020Andy Thomas
With the release of the Financial Conduct Authority’s finalised, updated guidance for the motor finance sector, the message is clear, explains Andy Thomas, motor finance operations director at collections and recoveries specialist Chartsbridge
Jason Wassell

“It is time for a grown-up discussion about the role of consumer credit”

28 May 2020Jason Wassell
An evidence-based discussion, led by the Treasury, is needed to define the role consumer credit lenders can play in our society and the economy’s recovery, argues The Consumer Finance Association’s Jason Wassell
Women in Credit Awards
5 Oct

Women in Credit Awards

QEII Centre, London
Lending Summit
13 Oct

Lending Summit

Hilton London Bankside
Car Finance Regulation & Development Forum
11 Nov

Car Finance Regulation & Development Forum

The Midland Hotel, Manchester
Car Finance Conference
11 Nov

Car Finance Conference

The Midland Hotel, Manchester

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2020

Webinar recordings

Insight tools

Premium: HSBC and the mechanics of responsible lending

In 2019, the retail banking and wealth management team at HSBC took the Consumer Credit Team of the Year trophy. Their entry, shown here, showcased how they deployed Open Banking, slashed delinquency rates and improved analytics

Premium: The outlook in credit as Brexit approaches

With just weeks left before a potential disorderly exit from the EU, Credit Strategy highlights why credit professionals should be aware of consumers’ inability to absorb a shock and why younger customers could be most at risk

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights
More insight tools

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Magazine digital editions

Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
The game changer: Now in charge of £23bn of public sector debt, the Cabinet Office’s Steve Coppard talks cultural change
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
Read previous editions
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