The Financial Conduct Authority (FCA) has published its Business Plan for 2020/21, which includes a pledge to monitor the number of over-indebted consumers and arrears volumes in key markets
The Financial Conduct Authority (FCA) has published data showing the top five firms with the highest consumer credit complaints, for the second half of last year
Figures released by the Bank of England show that consumer credit increased by £0.9bn in October, similar to recent months but “below much of the period since 2016”
Net new consumer borrowing increased slightly to £1.1bn in August, up from £0.8 billion in July, but despite the increase, lending remains slightly lower compared to much of the past two years, Bank of England statistics show
Figures released by the Finance & Leasing Association (FLA) show that consumer finance new business grew in June by nine percent compared with the same month last year
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
→ How lenders are personalising engagement and policies for vulnerable customers
→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers
→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Losses and fraud from the Bounce Back Loan Scheme (BBLS) will only see more SMEs turned away by banks, and leave a funding gap needing to be filled, says Steve Richardson, director at commercial lender Reparo Finance
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as Credit 500 member Chris Fitch notes, they bring their own challenges
The Financial Conduct Authority (FCA) has published its Business Plan for 2020/21, which includes a pledge to monitor the number of over-indebted consumers and arrears volumes in key markets
In 2019, the retail banking and wealth management team at HSBC took the Consumer Credit Team of the Year trophy. Their entry, shown here, showcased how they deployed Open Banking, slashed delinquency rates and improved analytics
creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group