The number of whistleblower reports to the regulator about activities which cause consumer detriment rose 15% from 161 to 185 last year, according to a City law firm’s study
The number of whistleblower reports to the regulator about activities which cause consumer detriment rose 15% from 161 to 185 last year, according to a City law firm’s study
Credit Strategy has launched the full agenda for the Credit Summit, sponsored by Experian, which will feature Evan Davis returning as chair and the Financial Conduct Authority (FCA) delivering a keynote on the regulator’s expectations
The Treasury has announced that debt collection letters sent by lenders and collections firms will change to include ’less threatening’ terms and simpler language for customers
In Credit Strategy’s first of our regular round-ups of industry moves and appointments, Lowell has announced changes to its UK leadership team while an agent chair has been elected for the FLA’s new Vehicle Recovery and Collection Group (VRAC)
Qualco UK, the collections panel management and analytics provider, has secured a major contract to deliver a new debt management services (DMS) framework for a government agency
Credit Strategy is calling for industry reponses to a survey to enable creditors and collections firms to benchmark their transitions since the lockdown
Once breathing space takes effect it should be used selectively and not just as a tool for delay, writes Deborah Ware, chief operating officer at Financial Wellness Group - the debt solutions provider
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Once breathing space takes effect it should be used selectively and not just as a tool for delay, writes Deborah Ware, chief operating officer at Financial Wellness Group - the debt solutions provider
A campaign led by Experian has reduced the number of credit invisibles in the UK by more than 600,000. New data sources will continue to be instrumental in reducing this total further, explains Jonathan Westley
Debt charities have demanded the government change “ineffective” regulations on council tax collections, after publishing estimates that two million people are in arrears to local authorities
Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights
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