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European NPL sales hit four-year low 

European NPL sales hit four-year low 

Sales of European NPLs hit a four-year low last year with €67.7bn of assets sold, a new study shows

Top Stories

European NPL sales hit four-year low 
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European NPL sales hit four-year low 

21 Jan 2021Lauren Tavener
Sales of European NPLs hit a four-year low last year with €67.7bn of assets sold, a new study shows

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Evan Davis and FCA to appear at a landmark Credit Summit for 2020

Evan Davis and FCA to appear at a landmark Credit Summit for 2020

News16 Oct 2020
Credit Strategy has launched the full agenda for the Credit Summit, sponsored by Experian, which will feature Evan Davis returning as chair and the Financial Conduct Authority (FCA) delivering a keynote on the regulator’s expectations
Treasury announces changes to debt collection letters

Treasury announces changes to debt collection letters

News09 Oct 2020
The Treasury has announced that debt collection letters sent by lenders and collections firms will change to include ’less threatening’ terms and simpler language for customers
Industry moves round-up: Lowell, CICM and FLA announce appointments

Industry moves round-up: Lowell, CICM and FLA announce appointments

Top Stories24 Sep 2020
In Credit Strategy’s first of our regular round-ups of industry moves and appointments, Lowell has announced changes to its UK leadership team while an agent chair has been elected for the FLA’s new Vehicle Recovery and Collection Group (VRAC)
Qualco UK secures landmark public sector deal

Qualco UK secures landmark public sector deal

Top Stories18 Jun 2020
Qualco UK, the collections panel management and analytics provider, has secured a major contract to deliver a new debt management services (DMS) framework for a government agency
Agility in collections through Covid-19 - benchmark against your industry

Agility in collections through Covid-19 - benchmark against your industry

Top Stories15 Jun 2020
Credit Strategy is calling for industry reponses to a survey to enable creditors and collections firms to benchmark their transitions since the lockdown

Trending

Steve Peacock

Opinion: How to keep the culture you want

15 Jan 2021Steve Peacock
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Read more

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The personal touch: How lenders are supporting vulnerable customers through the pandemic

The personal touch: How lenders are supporting vulnerable customers through the pandemic

Edition’s highlights:

→ How lenders are personalising engagement and policies for vulnerable customers

→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers

→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Steve Peacock

Opinion: How to keep the culture you want

15 Jan 2021Steve Peacock
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Steve Richardson

Opinion: Fraud, bounce back loans and the SME funding gap

03 Dec 2020Steve Richardson
Losses and fraud from the Bounce Back Loan Scheme (BBLS) will only see more SMEs turned away by banks, and leave a funding gap needing to be filled, says Steve Richardson, director at commercial lender Reparo Finance
Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as Credit 500 member Chris Fitch notes, they bring their own challenges

Features

More than two million in council tax arrears, as charities demand government action
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More than two million in council tax arrears, as charities demand government action

21 May 2020Marcel Le GouaisMarcel Le Gouais
Debt charities have demanded the government change “ineffective” regulations on council tax collections, after publishing estimates that two million people are in arrears to local authorities

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner, Financial Services Group
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Salle de Chou

Cyrille Salle de Chou

CRO
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2021

Webinar recordings

Listen on demand webinar - How open banking can ensure responsible lending growth

Listen on demand webinar - How open banking can ensure responsible lending growth

This on-demand webinar with Credit Kudos and a ...
Available on demand: Tracking the car finance market’s recovery 

Available on demand: Tracking the car finance market’s recovery 

Credit Strategy’s webinar on tracking recovery ...
Listen on demand: Compliant expansion - understanding the international payments landscape

Listen on demand: Compliant expansion - understanding the international payments landscape

Credit Strategy members can now listen on demand ...
Listen on demand: Webinar - Tracking confidence in Car Finance

Listen on demand: Webinar - Tracking confidence in Car Finance

Credit Strategy is hosting a webinar, in ...

Insight tools

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights

How Open Banking is already changing lives

Olly Betts - Co-Founder & CEO at OpenWrks

Economic Outlook: Eurozone growth at decade high - Professor Trevor Williams

Presentation by Professor Trevor Williams, former Chief Economist Lloyds Bank Plc, at the TRI Conference 2017
More insight tools

Careers

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Magazine digital editions

The personal touch: How lenders are supporting vulnerable customers through the pandemic
Great expectations: Why mortgage customers affected by Covid need innovative new products
Payment deferrals: Lifeline or liability?
Continuity in a Crisis
New directions: Debt purchasers have moved to deleverage and refinance. What are the factors driving them?
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
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creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group