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Whistleblower reports to FCA rise 15%

Whistleblower reports to FCA rise 15%

The number of whistleblower reports to the regulator about activities which cause consumer detriment rose 15% from 161 to 185 last year, according to a City law firm’s study

Top Stories

Whistleblower reports to FCA rise 15%
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Whistleblower reports to FCA rise 15%

14 Apr 2021Marcel Le Gouais
The number of whistleblower reports to the regulator about activities which cause consumer detriment rose 15% from 161 to 185 last year, according to a City law firm’s study

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Evan Davis and FCA to appear at a landmark Credit Summit for 2020

Evan Davis and FCA to appear at a landmark Credit Summit for 2020

News16 Oct 2020
Credit Strategy has launched the full agenda for the Credit Summit, sponsored by Experian, which will feature Evan Davis returning as chair and the Financial Conduct Authority (FCA) delivering a keynote on the regulator’s expectations
Treasury announces changes to debt collection letters

Treasury announces changes to debt collection letters

News09 Oct 2020
The Treasury has announced that debt collection letters sent by lenders and collections firms will change to include ’less threatening’ terms and simpler language for customers
Industry moves round-up: Lowell, CICM and FLA announce appointments

Industry moves round-up: Lowell, CICM and FLA announce appointments

Top Stories24 Sep 2020
In Credit Strategy’s first of our regular round-ups of industry moves and appointments, Lowell has announced changes to its UK leadership team while an agent chair has been elected for the FLA’s new Vehicle Recovery and Collection Group (VRAC)
Qualco UK secures landmark public sector deal

Qualco UK secures landmark public sector deal

Top Stories18 Jun 2020
Qualco UK, the collections panel management and analytics provider, has secured a major contract to deliver a new debt management services (DMS) framework for a government agency
Agility in collections through Covid-19 - benchmark against your industry

Agility in collections through Covid-19 - benchmark against your industry

Top Stories15 Jun 2020
Credit Strategy is calling for industry reponses to a survey to enable creditors and collections firms to benchmark their transitions since the lockdown

Trending

Deborah Ware

Opinion: Breathing space is a pause, not a solution

14 Apr 2021Deborah Ware
Once breathing space takes effect it should be used selectively and not just as a tool for delay, writes Deborah Ware, chief operating officer at Financial Wellness Group - the debt solutions provider
Read more

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Network television: How the Credit Festival united industries

Network television: How the Credit Festival united industries

Edition’s highlights:

→ How economists perceive the financial cliff edges for consumers in 2021

→ The vulnerability matrix: Why Capital One’s approach to vulnerability is regarded as best-in-class

→ Food shortages and cold homes: The reality of problem debt
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Deborah Ware

Opinion: Breathing space is a pause, not a solution

14 Apr 2021Deborah Ware
Once breathing space takes effect it should be used selectively and not just as a tool for delay, writes Deborah Ware, chief operating officer at Financial Wellness Group - the debt solutions provider
Phil Andrew

Opinion: "There could be 150,000 rental evictions coming down the tracks"

29 Mar 2021Phil Andrew
Phil Andrew, chief executive of StepChange Debt Charity, explores routes to industry collaboration to help 500,000 renters now in arrears

Features

More than two million in council tax arrears, as charities demand government action
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More than two million in council tax arrears, as charities demand government action

21 May 2020Marcel Le GouaisMarcel Le Gouais
Debt charities have demanded the government change “ineffective” regulations on council tax collections, after publishing estimates that two million people are in arrears to local authorities

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director – Motor Finance
BNP Paribas Personal Finance UK
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Vanquis Bank
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500

Webinar recordings

Listen on demand webinar - How open banking can ensure responsible lending growth

Listen on demand webinar - How open banking can ensure responsible lending growth

This on-demand webinar with Credit Kudos and a ...
Available on demand: Tracking the car finance market’s recovery 

Available on demand: Tracking the car finance market’s recovery 

Credit Strategy’s webinar on tracking recovery ...
Listen on demand: Compliant expansion - understanding the international payments landscape

Listen on demand: Compliant expansion - understanding the international payments landscape

Credit Strategy members can now listen on demand ...
Listen on demand: Webinar - Tracking confidence in Car Finance

Listen on demand: Webinar - Tracking confidence in Car Finance

Credit Strategy is hosting a webinar, in ...

Insight tools

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights

How Open Banking is already changing lives

Olly Betts - Co-Founder & CEO at OpenWrks

Economic Outlook: Eurozone growth at decade high - Professor Trevor Williams

Presentation by Professor Trevor Williams, former Chief Economist Lloyds Bank Plc, at the TRI Conference 2017
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Magazine digital editions

Network television: How the Credit Festival united industries
The personal touch: How lenders are supporting vulnerable customers through the pandemic
Great expectations: Why mortgage customers affected by Covid need innovative new products
Payment deferrals: Lifeline or liability?
Continuity in a Crisis
New directions: Debt purchasers have moved to deleverage and refinance. What are the factors driving them?
Read previous editions
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