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Agility in collections through Covid-19 - benchmark against your industry

Agility in collections through Covid-19 - benchmark against your industry

Top Stories15 Jun 2020
Credit Strategy is calling for industry reponses to a survey to enable creditors and collections firms to benchmark their transitions since the lockdown
MPs launch campaign for new law to transform government debt collection

MPs launch campaign for new law to transform government debt collection

Top Stories12 Jun 2020
A cross-party group of MPs has written to the chancellor calling for new legislation that would create root-and-branch reforms of government debt collection practices
FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64m, as lenders complete £300m redress package

FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64m, as lenders complete £300m redress package

Top Stories11 Jun 2020
The Financial Conduct Authority (FCA) has fined Lloyds Bank, Bank of Scotland and The Mortgage Business over £64m for failures over their handling of mortgage arrears
Martin Lewis calls for law change to stop “threatening” debt collection letters

Martin Lewis calls for law change to stop “threatening” debt collection letters

Top Stories03 Jun 2020
Consumer campaigner Martin Lewis is urging the government to change legislation that forces lenders to send debt collection letters to customers – when those borrowers have already been given payment holidays
Mortgage holidays and repossessions suspension to be extended - reaction and analysis

Mortgage holidays and repossessions suspension to be extended - reaction and analysis

Top Stories22 May 2020
The Financial Conduct Authority (FCA) has today launched proposals for mortgage holidays to be extended by three months for borrowers who need them, as well as allowing up until October for customers to apply for them

Trending

Chris Fitch

Premium: A costly burden or collective benefit? Why perception matters on vulnerability

06 Aug 2020Chris Fitch
After the FCA’s latest guidance release on vulnerability, firms need to focus on the benefits of treating vulnerable customers fairly, not the costs, says Chris Fitch, vulnerability lead consultant at Money Advice Trust
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Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic

Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic

Edition’s highlights:

→ Worse than the 2008 crash? Our resident economist explains why this year’s recession could be deeper than the economic depression of 08/09

→ Covid-19 exposes the UK’s financial fragility: How coronavirus is exposing weaknesses in welfare policy and household finances

→ Putting credit invisibles on the map: How our survey with Experian revealed the regions where consumers are invisible on credit information
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Chris Fitch

Premium: A costly burden or collective benefit? Why perception matters on vulnerability

06 Aug 2020Chris Fitch
After the FCA’s latest guidance release on vulnerability, firms need to focus on the benefits of treating vulnerable customers fairly, not the costs, says Chris Fitch, vulnerability lead consultant at Money Advice Trust
Andy Thomas

Opinion: Amid new FCA guidance for motor finance, how ready are you to ‘keep customers well informed’?

17 Jul 2020Andy Thomas
With the release of the Financial Conduct Authority’s finalised, updated guidance for the motor finance sector, the message is clear, explains Andy Thomas, motor finance operations director at collections and recoveries specialist Chartsbridge
Jason Wassell

“It is time for a grown-up discussion about the role of consumer credit”

28 May 2020Jason Wassell
An evidence-based discussion, led by the Treasury, is needed to define the role consumer credit lenders can play in our society and the economy’s recovery, argues The Consumer Finance Association’s Jason Wassell
Women in Credit Awards
5 Oct

Women in Credit Awards

QEII Centre, London
Credit Summit
2 Dec

Credit Summit

QEII Centre, London
Credit Awards
15 Dec

Credit Awards

Grosvenor House Hotel, London

Features

Premium: Amid new FCA proposals, and payment holidays surging into the millions, lenders face a defining challenge in credit risk and collections
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Premium: Amid new FCA proposals, and payment holidays surging into the millions, lenders face a defining challenge in credit risk and collections

19 Jun 2020Marcel LeGouaisMarcel LeGouais
Soon after new guidance was announced this morning (June 19) for payment holidays on credit cards and personal loans, the financial services industry has responded, revealing figures that show 960,000 payment holidays have been granted on credit cards alone

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2020

Webinar recordings

Insight tools

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights
More insight tools

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Magazine digital editions

Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
The game changer: Now in charge of £23bn of public sector debt, the Cabinet Office’s Steve Coppard talks cultural change
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
Read previous editions
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