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Nationwide’s arrears stay low but provisions spike 143%

Nationwide’s arrears stay low but provisions spike 143%

Arrears have remained low at Nationwide Building Society, according to its results update, even after the lender granted 246,000 payment holidays

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Nationwide’s arrears stay low but provisions spike 143%
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Nationwide’s arrears stay low but provisions spike 143%

20 Nov 2020Lauren Tavener
Arrears have remained low at Nationwide Building Society, according to its results update, even after the lender granted 246,000 payment holidays

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Evan Davis and FCA to appear at a landmark Credit Summit for 2020

Evan Davis and FCA to appear at a landmark Credit Summit for 2020

News16 Oct 2020
Credit Strategy has launched the full agenda for the Credit Summit, sponsored by Experian, which will feature Evan Davis returning as chair and the Financial Conduct Authority (FCA) delivering a keynote on the regulator’s expectations
Premium: Gain Credit, Provident and Barclays see most credit complaints in H1

Premium: Gain Credit, Provident and Barclays see most credit complaints in H1

Top Stories02 Oct 2020
Data from the Financial Ombudsman Service shows alternative lender Gain Credit, home credit firm Provident and Barclays Bank UK, received the most banking and credit complaints of any lending brands during the first half of 2020
Premium: Covid-19’s short-term impact will be greater than financial crisis

Premium: Covid-19’s short-term impact will be greater than financial crisis

Opinion18 Aug 2020
As the coronavirus outbreak weighs down the economy, Martin Beck, UK lead economist at the consultancy firm Oxford Economics, assesses the impact
Industry reacts as economy shrinks 20% 

Industry reacts as economy shrinks 20% 

Top Stories12 Aug 2020
Economists have responded to the stats that show GDP contracted by 20.4% in the second quarter, as the country was sunk into its deepest recession on record and the worst recession of any G7 country
Morses Club’s collections at 98% of normal expectations

Morses Club’s collections at 98% of normal expectations

Top Stories12 Aug 2020
Morses Club’s home collected credit (HCC) collections increased to 98% in July of normal historic expectations and are anticipated to reach pre-Covid levels by the end of August, a trading update shows

Trending

Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as the Money Advice Trust’s Chris Fitch notes, they bring their own challenges
Read more

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The personal touch: How lenders are supporting vulnerable customers through the pandemic

The personal touch: How lenders are supporting vulnerable customers through the pandemic

Edition’s highlights:

→ How lenders are personalising engagement and policies for vulnerable customers

→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers

→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as the Money Advice Trust’s Chris Fitch notes, they bring their own challenges
Jonathan Westley

How Netflix, Prime and BT Sport can broaden access to credit

16 Oct 2020Jonathan Westley
The nation’s use of subscription services can broaden access to credit, even in the absence of traditional financial information, explains Jonathan Westley, chief data officer at Experian UK&I
Lauren Tavener

Kensington Mortgages CEO: "Products will have to change to support those who've been on furlough"

17 Sep 2020Lauren Tavener
Credit Strategy members can now listen on demand to our webinar with Sopra where Kensington Mortgages’ CEO Mark Arnold explored, with panellists, potential drivers of the mortgage market’s recovery

Features

FOS report analysis: Banking and credit complaints drop nearly 50,000, while alternative lending cases surge

FOS report analysis: Banking and credit complaints drop nearly 50,000, while alternative lending cases surge

03 Jun 2020Marcel Le GouaisMarcel Le Gouais
Credit Strategy’s analysis of figures from the Financial Ombudsman Service (FOS) show banking and credit complaints plunged nearly 50,000, in the year to April, while large increases were seen in upheld complaints about guarantor loans, home credit and other forms of alternative lending

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2021

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Magazine digital editions

The personal touch: How lenders are supporting vulnerable customers through the pandemic
Great expectations: Why mortgage customers affected by Covid need innovative new products
Payment deferrals: Lifeline or liability?
Continuity in a Crisis
New directions: Debt purchasers have moved to deleverage and refinance. What are the factors driving them?
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
Read previous editions
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