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FCA data shows 4.29 million complaints for first half of 2019

FCA data shows 4.29 million complaints for first half of 2019

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FCA data shows 4.29 million complaints for first half of 2019
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FCA data shows 4.29 million complaints for first half of 2019

Amigo to take “more conservative” approach to lending
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Amigo to take “more conservative” approach to lending

Phillips & Cohen expands into German market
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Phillips & Cohen expands into German market

Revealed: The U&T Awards and CCS Awards 2019 winners
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Revealed: The U&T Awards and CCS Awards 2019 winners

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Campaign to help customers struggling with debt launched

Campaign to help customers struggling with debt launched


Ofgem: More debt help needed for vulnerable energy customers

Ofgem: More debt help needed for vulnerable energy customers


Lowell and Credit Strategy launch collections and vulnerability survey

Lowell and Credit Strategy launch collections and vulnerability survey


HSBC extends redress scheme for customers affected by historical debt collection practices

HSBC extends redress scheme for customers affected by historical debt collection practices


Entry deadline fast approaching for Collections & Customer Service Awards 2019

Entry deadline fast approaching for Collections & Customer Service Awards 2019

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Greg Stevens

Premium: Public understanding of credit must improve

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Raising standards: What the government can learn about vulnerable customers from the private sector

Raising standards: What the government can learn about vulnerable customers from the private sector

The CS Interview

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Opinion

Greg Stevens

Premium: Public understanding of credit must improve


Greg Stevens

The Editor’s View: In times of uncertainty, stay on message


Greg Stevens

Premium: The credit industry must take impairment more seriously

Features

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Andrew Brameld

Andrew Brameld

Cyrille Sallé de Chou

Cyrille Sallé de Chou

David Poole

David Poole

Doriana Iovino

Doriana Iovino

Webinar recordings

Making the most of technology in collections from the C-suite to the collections floor

Making the most of technology in collections from the C-suite to the collections floor


Maximising potential from inside the big data universe

Maximising potential from inside the big data universe


People-led Debt Collections Webinar

People-led Debt Collections Webinar


Making Affordability Personal Webinar

Making Affordability Personal Webinar


AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 


AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

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