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FCA data shows 4.29 million complaints for first half of 2019

FCA data shows 4.29 million complaints for first half of 2019

The number of complaints against firms regulated by the Financial Conduct Authority (FCA) increased in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019, the regulator’s figures for the first half of 2019 show

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FCA data shows 4.29 million complaints for first half of 2019
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FCA data shows 4.29 million complaints for first half of 2019

The number of complaints against firms regulated by the Financial Conduct Authority (FCA) increased in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019, the regulator’s figures for the first half of 2019 show
Amigo to take “more conservative” approach to lending
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Amigo to take “more conservative” approach to lending

Guarantor lender Amigo Loans said it expects “no growth” in the current financial year as it prioritises new customer lending over relending to existing customers
Phillips & Cohen expands into German market
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Phillips & Cohen expands into German market

Deceased account collections specialist Phillips & Cohen has expanded its operations into the German market
Revealed: The U&T Awards and CCS Awards 2019 winners
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Revealed: The U&T Awards and CCS Awards 2019 winners

Credit Strategy is delighted to reveal the winners of the Collections & Customer Service (CCS) Awards 2019 and Utilities & Telecoms (U&T) Awards 2019, which were presented at the Collections & Vulnerability Summit Annual Dinner

More news

Campaign to help customers struggling with debt launched

Campaign to help customers struggling with debt launched

Alternative Lending News04 Oct 2019
A campaign designed to encourage customers to actively engage with its members at the earliest opportunity has been launched by the Credit Services Association (CSA)
Ofgem: More debt help needed for vulnerable energy customers

Ofgem: More debt help needed for vulnerable energy customers

News26 Sep 2019
Suppliers are getting better at helping vulnerable customers manage their energy day to day, but are still too slow at helping rising numbers of customers deal with debt, according to regulator Ofgem
Lowell and Credit Strategy launch collections and vulnerability survey

Lowell and Credit Strategy launch collections and vulnerability survey

News18 Sep 2019
Credit services provider Lowell and Credit Strategy have teamed up to undertake research looking at collections & recoveries strategies, debt sale strategies, vulnerable customer management and customer-centricity
HSBC extends redress scheme for customers affected by historical debt collection practices

HSBC extends redress scheme for customers affected by historical debt collection practices

News11 Jul 2019
HSBC has agreed to extend its redress scheme for customers who lost out by paying an “unreasonable” debt collection charge imposed by HFC Bank (HFC) and John Lewis Financial Services (JLFS)
Entry deadline fast approaching for Collections & Customer Service Awards 2019

Entry deadline fast approaching for Collections & Customer Service Awards 2019

News10 Jul 2019
Candidates have until July 12, 2019 to submit free entries to the Collections & Customer Service (CCS) and Utilities & Telecoms (U&T) Awards 2019

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Greg Stevens

Premium: Public understanding of credit must improve

18 Oct 2019 Greg Stevens
Greg Stevens raises concerns over the level of understanding of credit among the wider public
Read more

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Raising standards: What the government can learn about vulnerable customers from the private sector

Raising standards: What the government can learn about vulnerable customers from the private sector

Edition’s highlights:

→ Breathing space: Industry reaction to the vulnerability regime
→ Gearing up: Key lessons from the Car Finance Conference
→ Keeping score: Does credit scoring need an overhaul?
Read the issue

The CS Interview

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

27 Sep 2019 Calum FullerCalum Fuller
Now responsible for the vast majority of central and local government debt, the Cabinet Office’s Steven Coppard talks overhauling approaches to debt collection across the entire public sector
Read full interview

Opinion

Greg Stevens

Premium: Public understanding of credit must improve

18 Oct 2019 Greg Stevens
Greg Stevens raises concerns over the level of understanding of credit among the wider public
Greg Stevens

The Editor’s View: In times of uncertainty, stay on message

09 Oct 2019 Calum Fuller
As political and economic uncertainty continue to ramp up, remaining focused becomes increasingly difficult. Yet there are large elements of the credit space managing to do so
Greg Stevens

Premium: The credit industry must take impairment more seriously

04 Oct 2019 Natalie Trist
Just because the credit industry isn’t suffering from high impairment rates doesn’t mean we shouldn’t be talking about it, says Moneybarn chief credit officer Natalie Trist
Lending Summit
12 Nov

Lending Summit

Hilton London Bankside
Lending Awards
12 Nov

Lending Awards

Hilton London Bankside
Turnaround, Restructuring & Insolvency Conference
13 Nov

Turnaround, Restructuring & Insolvency Conference

Hilton London Bankside
Turnaround, Restructuring & Insolvency Awards
13 Nov

Turnaround, Restructuring & Insolvency Awards

Hilton London Bankside

Features

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

27 Sep 2019 Calum FullerCalum Fuller
Now responsible for the vast majority of central and local government debt, the Cabinet Office’s Steven Coppard talks overhauling approaches to debt collection across the entire public sector
Premium: FOS and watching the watchers

Premium: FOS and watching the watchers

 Calum Fuller
Premium: The outlook in credit as Brexit approaches

Premium: The outlook in credit as Brexit approaches

 Calum Fuller
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Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Director of Credit Risk and Analytics
Metro Bank plc
View Credit 500

Webinar recordings

Making the most of technology in collections from the C-suite to the collections floor

Making the most of technology in collections from the C-suite to the collections floor

The use of today’s collections technology relieves pressure throughout organisations – benefiting all levels, from senior management to customer-facing staff and consumers in debt. Collections technology has the ability to transform results.
Maximising potential from inside the big data universe

Maximising potential from inside the big data universe

Data and innovation offers huge potential to revolutionise all markets. There is an opportunity to be one step ahead of the need, to redesign journeys and enhance enterprise strategies. To do this you need access to the most advanced analytics but also the best quality, including variations and types of data, and then the technology that can act on this insight. Data science can present a unique opportunity for uncovered growth and accelerate your business.
People-led Debt Collections Webinar

People-led Debt Collections Webinar

Many UK households are experiencing financial stress. In addition, interchangeable interest rates and a slowing economy will continue to pressurise. These factors are causing, or will cause, strain on people and in some instances may lead to people becoming overexposed and therefore unable to maintain repayments, resulting in them being brought into the collections environment. Against the backdrop of these challenges, a people-led collections approach is the right direction to take.
Making Affordability Personal Webinar

Making Affordability Personal Webinar

With new data comes new opportunities. Today risk, in an open data world, can be more accurate, faster and applied on a customer level. With the right architecture, you can receive signals from the data which can help you better respond and design individual journeys.
AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 

A live webinar exploring findings from a major survey of utility and telecoms providers, that unearthed their views on: The use of automation and AI in credit referencing, affordability checks, fraud prevention and more, approach to data capture and deployment and areas of regulatory focus.
AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus

Insight tools

Quotes by TradingView

Careers

Appointments

Pay.UK appoints Hunter-Jones as chief risk officer

Pay.UK appoints Hunter-Jones as chief risk officer

07 Oct 2019
HSBC chief executive Flint steps down despite 16 percent rise in profits

HSBC chief executive Flint steps down despite 16 percent rise in profits

05 Aug 2019
Centrica chief executive Conn to step down

Centrica chief executive Conn to step down

30 Jul 2019

Magazine digital editions

Raising standards: What the government can learn about vulnerable customers from the private sector
Existential threat: How much of a threat are complaints management companies to alternative lenders?
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
20/20 vision: How Credit Strategy is marking 20 years of representing credit
Read previous editions

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