As a new lockdown takes hold in 2021, Credit Strategy’s first broadcast of the year will explore how collections organisations can manage personalised, flexible strategies for customers
The UK’s enforcement bodies and Just have issued a joint statement on a high court judgment on virtual enforcement – and invited the Ministry of Justice to review current regulations
The Financial Conduct Authority (FCA) is again urging consumers struggling financially during the pandemic to seek help - after discovering that 12 million people have "low financial resilience".
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
→ How lenders are personalising engagement and policies for vulnerable customers
→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers
→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Losses and fraud from the Bounce Back Loan Scheme (BBLS) will only see more SMEs turned away by banks, and leave a funding gap needing to be filled, says Steve Richardson, director at commercial lender Reparo Finance
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as Credit 500 member Chris Fitch notes, they bring their own challenges
The Financial Conduct Authority (FCA) is again urging consumers struggling financially during the pandemic to seek help - after discovering that 12 million people have "low financial resilience".
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