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Car finance webinar at noon today to reveal and explore market's recovery 

Car finance webinar at noon today to reveal and explore market's recovery 

Nearly two thirds of car finance providers are now investing in technology to improve the digital customer journey - according to an industry-wide survey which will be explored in a webinar at noon today

Top Stories

Car finance webinar at noon today to reveal and explore market's recovery 
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Car finance webinar at noon today to reveal and explore market's recovery 

03 Dec 2020Marcel Le Gouais
Nearly two thirds of car finance providers are now investing in technology to improve the digital customer journey - according to an industry-wide survey which will be explored in a webinar at noon today

More news

Lending Awards winners revealed for 2020

Lending Awards winners revealed for 2020

Top Stories20 Nov 2020
Credit Strategy has announced the winners of the 2020 Lending Awards, sponsored by Lantern, after an interactive digital ceremony
Lenders’ new priorities for risk and growth – the Lending Summit agenda revealed

Lenders’ new priorities for risk and growth – the Lending Summit agenda revealed

Top Stories23 Oct 2020
A diverse set of speakers from Lloyds Banking Group, HSBC, Klarna, RateSetter, Skipton Building Society and others will appear at the Lending Summit next month, where panellists will explore the completely new territory lenders are moving into
Evan Davis and FCA to appear at a landmark Credit Summit for 2020

Evan Davis and FCA to appear at a landmark Credit Summit for 2020

News16 Oct 2020
Credit Strategy has launched the full agenda for the Credit Summit, sponsored by Experian, which will feature Evan Davis returning as chair and the Financial Conduct Authority (FCA) delivering a keynote on the regulator’s expectations
Former Barclays directors to launch UK challenger bank

Former Barclays directors to launch UK challenger bank

News14 Oct 2020
Two former Barclays executives are hoping to launch a new British bank targeting young professionals
Treasury announces changes to debt collection letters

Treasury announces changes to debt collection letters

News09 Oct 2020
The Treasury has announced that debt collection letters sent by lenders and collections firms will change to include ’less threatening’ terms and simpler language for customers

Trending

Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as the Money Advice Trust’s Chris Fitch notes, they bring their own challenges
Read more

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The personal touch: How lenders are supporting vulnerable customers through the pandemic

The personal touch: How lenders are supporting vulnerable customers through the pandemic

Edition’s highlights:

→ How lenders are personalising engagement and policies for vulnerable customers

→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers

→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Chris Fitch

How to satisfy ICO and FCA guidance on vulnerability

23 Nov 2020Chris Fitch
Traditionally, firms have used explicit consent to record customer health issues. However, other options exist. But, as the Money Advice Trust’s Chris Fitch notes, they bring their own challenges
Jonathan Westley

How Netflix, Prime and BT Sport can broaden access to credit

16 Oct 2020Jonathan Westley
The nation’s use of subscription services can broaden access to credit, even in the absence of traditional financial information, explains Jonathan Westley, chief data officer at Experian UK&I
Lauren Tavener

Kensington Mortgages CEO: "Products will have to change to support those who've been on furlough"

17 Sep 2020Lauren Tavener
Credit Strategy members can now listen on demand to our webinar with Sopra where Kensington Mortgages’ CEO Mark Arnold explored, with panellists, potential drivers of the mortgage market’s recovery

Features

Lenders’ new priorities for risk and growth – the Lending Summit agenda revealed
Share on LinkedInShare on Twitteremail

Lenders’ new priorities for risk and growth – the Lending Summit agenda revealed

23 Oct 2020Marcel Le GouaisMarcel Le Gouais
A diverse set of speakers from Lloyds Banking Group, HSBC, Klarna, RateSetter, Skipton Building Society and others will appear at the Lending Summit next month, where panellists will explore the completely new territory lenders are moving into

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2021

Webinar recordings

Insight tools

Speaker Interview: Experian's Rob Haslingden

Credit Strategy speaks to Experian’s Rob Haslingden at the Lending Summit 2019

Speaker Interview: Experian's James McGarva

Credit Strategy speaks to Experian’s James McGarva at the Lending Summit 2019

Speaker Interview: Experian's Emma Davies

Credit Strategy speaks to Experian’s Emma Davies at the Lending Summit 2019
More insight tools

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Magazine digital editions

The personal touch: How lenders are supporting vulnerable customers through the pandemic
Great expectations: Why mortgage customers affected by Covid need innovative new products
Payment deferrals: Lifeline or liability?
Continuity in a Crisis
New directions: Debt purchasers have moved to deleverage and refinance. What are the factors driving them?
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
Read previous editions
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creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group