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FCA data shows 4.29 million complaints for first half of 2019

FCA data shows 4.29 million complaints for first half of 2019

The number of complaints against firms regulated by the Financial Conduct Authority (FCA) increased in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019, the regulator’s figures for the first half of 2019 show

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FCA data shows 4.29 million complaints for first half of 2019
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FCA data shows 4.29 million complaints for first half of 2019

The number of complaints against firms regulated by the Financial Conduct Authority (FCA) increased in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019, the regulator’s figures for the first half of 2019 show
Amigo to take “more conservative” approach to lending
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Amigo to take “more conservative” approach to lending

Guarantor lender Amigo Loans said it expects “no growth” in the current financial year as it prioritises new customer lending over relending to existing customers
Phillips & Cohen expands into German market
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Phillips & Cohen expands into German market

Deceased account collections specialist Phillips & Cohen has expanded its operations into the German market
Revealed: The U&T Awards and CCS Awards 2019 winners
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Revealed: The U&T Awards and CCS Awards 2019 winners

Credit Strategy is delighted to reveal the winners of the Collections & Customer Service (CCS) Awards 2019 and Utilities & Telecoms (U&T) Awards 2019, which were presented at the Collections & Vulnerability Summit Annual Dinner

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Entries open for Credit Awards 2020

Entries open for Credit Awards 2020

Alternative Lending News10 Oct 2019
Credit Strategy is delighted to announce that entries are now open for the 21st annual Credit Awards, the biggest awards programme in the profession, sponsored by Experian
Credit Summit 2020 plenary sessions take shape

Credit Summit 2020 plenary sessions take shape

News09 Oct 2019
Credit Strategy is delighted to reveal more details about the agenda at the 12th Credit Summit, sponsored by Experian
Campaign to help customers struggling with debt launched

Campaign to help customers struggling with debt launched

Alternative Lending News04 Oct 2019
A campaign designed to encourage customers to actively engage with its members at the earliest opportunity has been launched by the Credit Services Association (CSA)
Credit Summit 2020 outline agenda launched

Credit Summit 2020 outline agenda launched

Alternative Lending News02 Oct 2019
Credit Strategy is delighted to announce the launch of the outline agenda for the Credit Summit 2020, sponsored by Experian
Lending Awards 2019 shortlist confirmed

Lending Awards 2019 shortlist confirmed

Alternative Lending News25 Sep 2019
Credit Strategy is thrilled to confirm the final Lending Awards 2019 shortlist

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Greg Stevens

Public understanding of credit must improve

18 Oct 2019 Greg Stevens
Greg Stevens raises concerns over the level of understanding of credit among the wider public
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LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Raising standards: What the government can learn about vulnerable customers from the private sector

Raising standards: What the government can learn about vulnerable customers from the private sector

Edition’s highlights:

→ Breathing space: Industry reaction to the vulnerability regime
→ Gearing up: Key lessons from the Car Finance Conference
→ Keeping score: Does credit scoring need an overhaul?
Read the issue

The CS Interview

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

27 Sep 2019 Calum FullerCalum Fuller
Now responsible for the vast majority of central and local government debt, the Cabinet Office’s Steven Coppard talks overhauling approaches to debt collection across the entire public sector
Read full interview

Opinion

Greg Stevens

Public understanding of credit must improve

18 Oct 2019 Greg Stevens
Greg Stevens raises concerns over the level of understanding of credit among the wider public
Greg Stevens

The Editor’s View: In times of uncertainty, stay on message

09 Oct 2019 Calum Fuller
As political and economic uncertainty continue to ramp up, remaining focused becomes increasingly difficult. Yet there are large elements of the credit space managing to do so
Greg Stevens

Premium: The credit industry must take impairment more seriously

04 Oct 2019 Natalie Trist
Just because the credit industry isn’t suffering from high impairment rates doesn’t mean we shouldn’t be talking about it, says Moneybarn chief credit officer Natalie Trist
Lending Summit
12 Nov

Lending Summit

Hilton London Bankside
Lending Awards
12 Nov

Lending Awards

Hilton London Bankside
Turnaround, Restructuring & Insolvency Conference
13 Nov

Turnaround, Restructuring & Insolvency Conference

Hilton London Bankside
Turnaround, Restructuring & Insolvency Awards
13 Nov

Turnaround, Restructuring & Insolvency Awards

Hilton London Bankside

Features

Premium: FOS and watching the watchers

Premium: FOS and watching the watchers

18 Oct 2019 Calum FullerCalum Fuller
Amid increasing frustration and criticism from lenders over its complaints regime, the Financial Ombudsman Service is looking to overhaul the way it is funded
Premium: FOS and watching the watchers

Premium: FOS and watching the watchers

 Calum Fuller
Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

 Credit Strategy
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Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Director of Credit Risk and Analytics
Metro Bank plc
View Credit 500

Webinar recordings

Making the most of technology in collections from the C-suite to the collections floor

Making the most of technology in collections from the C-suite to the collections floor

The use of today’s collections technology relieves pressure throughout organisations – benefiting all levels, from senior management to customer-facing staff and consumers in debt. Collections technology has the ability to transform results.
Maximising potential from inside the big data universe

Maximising potential from inside the big data universe

Data and innovation offers huge potential to revolutionise all markets. There is an opportunity to be one step ahead of the need, to redesign journeys and enhance enterprise strategies. To do this you need access to the most advanced analytics but also the best quality, including variations and types of data, and then the technology that can act on this insight. Data science can present a unique opportunity for uncovered growth and accelerate your business.
People-led Debt Collections Webinar

People-led Debt Collections Webinar

Many UK households are experiencing financial stress. In addition, interchangeable interest rates and a slowing economy will continue to pressurise. These factors are causing, or will cause, strain on people and in some instances may lead to people becoming overexposed and therefore unable to maintain repayments, resulting in them being brought into the collections environment. Against the backdrop of these challenges, a people-led collections approach is the right direction to take.
Making Affordability Personal Webinar

Making Affordability Personal Webinar

With new data comes new opportunities. Today risk, in an open data world, can be more accurate, faster and applied on a customer level. With the right architecture, you can receive signals from the data which can help you better respond and design individual journeys.
AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 

A live webinar exploring findings from a major survey of utility and telecoms providers, that unearthed their views on: The use of automation and AI in credit referencing, affordability checks, fraud prevention and more, approach to data capture and deployment and areas of regulatory focus.
AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus

Insight tools

Premium: The outlook in credit as Brexit approaches

With just weeks left before a potential disorderly exit from the EU, Credit Strategy highlights why credit professionals should be aware of consumers’ inability to absorb a shock and why younger customers could be most at risk

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights

A 20:20 vision of digital lending in 2018

Presentation by Callcredit at Credit Summit 2018
More insight tools
Quotes by TradingView

Careers

Appointments

Pay.UK appoints Hunter-Jones as chief risk officer

Pay.UK appoints Hunter-Jones as chief risk officer

07 Oct 2019
HSBC chief executive Flint steps down despite 16 percent rise in profits

HSBC chief executive Flint steps down despite 16 percent rise in profits

05 Aug 2019
Centrica chief executive Conn to step down

Centrica chief executive Conn to step down

30 Jul 2019

Magazine digital editions

Raising standards: What the government can learn about vulnerable customers from the private sector
Existential threat: How much of a threat are complaints management companies to alternative lenders?
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
20/20 vision: How Credit Strategy is marking 20 years of representing credit
Read previous editions

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