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Webinar: The business case for agility in collections beyond Covid-19

As creditors continue to accelerate operational changes, Credit Strategy is launching a webinar to explore best practice when deploying new technology and analytics in collections – during the pandemic and beyond.

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In association with Qualco and a panel of executives drawn from the banking, debt purchase, technology and servicing worlds, Credit Strategy will host a practical guide for creditors and all types of collections firms, defining the optimal ways to adopt new tools.


The session will explore the detail of proven strategies for rapidly reshaping operations in collections and recoveries – but also the pillars of building a business case for making such changes.


Following on from our cross-sector survey – Agility in collections through Covid-19 and beyond – the webinar will also reveal the results, detailing trends in customer volumes coming through collections, plus the scale and speed of changes in how collections software, Open Banking tools, payment technology and diallers have been used.


Crucially, we’ll also discover how this rapid journey has been for collections leaders. We will discuss results showing how fast collections teams have been able to use or upgrade existing technology, how they rate new methods and tools they’re using, and whether collections functions will be allocated higher budgets to support customers – and assess affordability more comprehensively.


In the context of these results, and longer term consequences of the pandemic for collections teams everywhere, the webinar will provide information on:

  • Practical guidance for the do’s and don’ts of fast operational changes in collections;
  • The end result for customer experiences and outcomes;
  • How a business case can be built, and proven, for deploying higher budgets in collections;
  • The power of technology and analytics to ensure operational agility in collections;
  • Best practice in the use of portfolio analytics.

The webinar will be broadcast at 12noon on Thursday, July 9.




Can’t make the date? Sign up anyway – a webinar recording with slides will be made available on demand after the broadcast.

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