ao link
0 £0.00
This item was added to your basket
Credit Strategy homepage
LinkedIn
Twitter
Intelligence, Insight and community for responsible professionals in credit

Nationwide, Capital One, MotoNovo and United Utilities to speak at Collections & Vulnerability Summit

Credit Strategy has launched the agenda for the Collections & Vulnerability Summit, sponsored by Experian, which will feature creditors from multiple sectors sharing best practice on support measures for vulnerable customers, in a year the issue has become paramount.

A fundamental part of the Credit Festival – our month-long series of digital broadcasts also sponsored by Experian – the Collections & Vulnerability Summit will once again feature the Collections, Debt Sale and Purchase (CDSP) conference, and the Utilities & Telecoms (U&T) Conference, sponsored by Just.

 

For the first time, these events will be held as digital broadcasts in our London TV studio, and forms one of the festival’s themed weeks – Vulnerability Awareness Week – where information and best practice in this area is shared as widely as possible.

 

The Collections & Vulnerability Summit will also be held over two consecutive days in November, with the U&T Conference on November 24 and the CDSP Conference on November 25.

 

Both conferences start with an economic update, provided by Santander’s chief economist Frances Haque, followed by a ‘vulnerability is the new normal’ panel. Chaired by Chris Fitch, vulnerability lead at the Money Advice Trust, the panel includes Laura Tough, head of member vulnerability, access and inclusion at Nationwide; Tim Hawley, head of customer vulnerability at Capital One, and George Badejo-Adegbenga, chief risk officer and legal counsel at alternative lender Loans 2 Go.

 

On November 24, Michelle Atkinson, head of income at United Utilities, will lead a session on the operational revolution in collections at the U&T Conference. After lunch and networking, Ruby Mitchel, senior operations manager at Octopus Energy, will give a talk on the new customer journey and the changing nature of customer interaction.

 

On November 25, following the morning vulnerability panel, the CDSP Conference will feature a similar session on the transformation seen across collections. It will be led by Mark Porter, head of collections at Motonovo.

 

After the lunch break and opportunity for digital networking, Gareth McNab, money advice liaison manager at Nationwide, will discuss debt advice, funding and breathing space, which will include a live Q&A.

 

Kitty Wood, Credit Strategy’s conference producer and one of the key architects of the Collections & Vulnerability Summit, and the wider Credit Festival, said: “We’re looking to bring together experts from various sectors for this event, and enable audiences to share and cross-pollinate ideas and solutions to help vulnerable customers. If any creditor would like to speak, contact me on kwood@shardfinancialmedia.com.

 

To view the agendas, visit the event page.

Please login to continue reading this article.

Not a member?

Become a member

FREE registration. No credit card required

Register now
  • Stay up-to-date with industry news and appointments
  • Hear about events first
  • Read 1 free Premium article per month

Become a premium member

From as little as £3.48 per week

Become Premium
  • All the perks of a standard member plus:
  • Access to the entire Credit Strategy website
  • 12 months subscription to Credit Strategy Magazine
  • 25% discount to all conferences
  • Exclusive access to Premium Member only roundtables
  • 50% off award entry fees

GET THE LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

READ NEXT

The Credit 500 for 2021 has been revealed – with a new focus on gender diversity

The Credit 500 for 2021 has been revealed – with a new focus on gender diversity

Virgin Media and 02 merger gets provisional green light

Virgin Media and 02 merger gets provisional green light

“The ability of humans to adapt is fantastic”

“The ability of humans to adapt is fantastic”

Credit Strategy
LinkedIn page

Member of

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group