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Lloyds launches vulnerable customer card

Lloyds Bank has announced a new programme which allows account holders to issue a debit card linked to their account for vulnerable friends and relatives.

The new Trusted Person Card service is designed to help those individuals who need additional help to make everyday purchases or access cash.


Cards issued through the scheme will have a weekly spending limit of £100 and a weekly cash withdrawal limit of £100.


Users of the Trusted Person Card will not be able to make purchases online, abroad or over the phone. They will also be unable to access any details of the primary account holder.


“We understand that for some, getting out and about isn’t always straightforward, and lockdown and shielding restrictions mean that many of our customers are relying on others to help them with groceries and picking up essentials,” said Philip Robinson, director of personal current accounts at Lloyds Bank.


“We’ve developed the Trusted Person Card to make sure that there is a straightforward and, crucially, secure way to ask family, friends and carers for help.”


The programme from Lloyds Bank comes after the NatWest Group launched a similar scheme – the companion card – to customers back in April. It meant all customers of NatWest, Royal Bank of Scotland and Ulster Bank also have access to such a service.


The Lloyds scheme - launching at the end of November 2020 - will mean customers of Halifax, Bank of Scotland and Lloyds Bank will now be able to support vulnerable friends and family by issuing a dedicated payment card.

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