Customers of Lloyds, Halifax and Bank of Scotland were left unable to access their accounts on New Year’s Day after the banking group’s online services crashed.
Websites and app services were down across all three banks, with the group explaining the issues stemmed from the log-in process. Telephone banking could still be used, however.
The problems emerged at around 4am on New Year’s Day and were resolved by around 12pm.
We know our customers are having issues with internet and mobile banking. We're sorry about this and we're working to have it back to normal soon.— Lloyds Bank (@LloydsBank) January 1, 2020
Internet and Mobile banking is now back to normal. We're sorry for the issues with it this morning. Thanks for your messages.— Lloyds Bank (@LloydsBank) January 1, 2020
The group has a total of 13 million online customers and around nine million app users.
In October, MPs in the Treasury Committee criticised banks for the frequency of online and mobile outages.
The ministers warned that greater levies and regulation in the banking sector may be necessary unless the sector improves the performance of its online and mobile services.