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Lloyds Banking Group online services suffer New Year’s Day outage

02 Jan 2020

Customers of Lloyds, Halifax and Bank of Scotland were left unable to access their accounts on New Year’s Day after the banking group’s online services crashed.

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Calum Fuller
Calum Fuller
Editor at Credit Strategy. Previously held roles at Accountancy Age, Accountancy Daily and the Leicester Mercury.
Calum FullerCalum Fuller
Editor at Credit Strategy. Previously held roles at Accountancy Age, Accountancy Daily and the Leicester Mercury.

Websites and app services were down across all three banks, with the group explaining the issues stemmed from the log-in process. Telephone banking could still be used, however.

 

The problems emerged at around 4am on New Year’s Day and were resolved by around 12pm.

 

 

The group has a total of 13 million online customers and around nine million app users.

 

In October, MPs in the Treasury Committee criticised banks for the frequency of online and mobile outages.

 

The ministers warned that greater levies and regulation in the banking sector may be necessary unless the sector improves the performance of its online and mobile services.

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