0 £0.00
This item was added to your basket

Listen again: People-led debt collections webinar with Experian

A webinar hosted by Credit Strategy, supported by Experian, revealed how putting customers first in the collections process is good for business.

The webinar – hosted by Credit Strategy consulting editor Marcel Le Gouais and joined by head of enterprise strategy Mark Pierce and managing director of decisioning software David Bernard – demonstrated that by providing granular insights into individual customers’ unique financial challenges, it is possible to create personalised treatment plans that deliver better customer experiences and sustainable returns in collections.

 

The webinar outlines how these insights allow returns to be achieved in a manner that is more sensitive to the customers’ needs and preferences.

 

Please click on the image below to listen again to the session.

 

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

READ NEXT

Lowell chief executive James Cornell to step down

Lowell chief executive James Cornell to step down

Lowell results show income rise of £65m

Lowell results show income rise of £65m

FCA to extend senior managers and certification regime

FCA to extend senior managers and certification regime

Upcoming events

Credit Awards 2019

Car Finance Conference

Car Finance Awards

Household Credit Conference

Credit Strategy
LinkedIn page

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
@ Copyright Shard Media Group