0 £0.00
This item was added to your basket
Credit Strategy homepage
LinkedIn
Twitter

Dear visitor,
You are viewing 1 of your 1 free articles


We’ve invested in our content to provide more news, analysis, features, interviews and opinions across a wide range of Credit and Financial Services. Register now to access more of the trustworthy, insightful information that’s on offer.

Register now or Login

Premium: Gain Credit, Provident and Barclays see most credit complaints in H1

Data from the Financial Ombudsman Service shows alternative lender Gain Credit, home credit firm Provident and Barclays Bank UK, received the most banking and credit complaints of any lending brands during the first half of 2020.

Share on LinkedInShare on TwittereCard

The figures released today (September 30) show Gain Credit received 3,920 new banking and credit grievances during H1, while Provident saw 3,536 and Barclays 3,399.

 

As the largest lender, Lloyds Banking Group received 4,884 complaints, but when divided across its lending brands the data shows that, during the first half of this year, 2,547 banking and credit complaints were made against Lloyds Bank, 1,812 came in against Bank of Scotland, just 285 were about MBNA and 240 were filed about Black Horse.

 

NatWest Group saw 2,458 banking and credit cases on its NatWest brand and 752 on Royal Bank of Scotland.

 

Banking and credit complaints H1 2020

 

Gain Credit

3,920

Provident Personal Credit

3,536

Barclays Bank UK

3,399

Elevate Credit

2,802

Lloyds Bank

2,547

NatWest Bank

2,458

HSBC UK Bank

2,247

Santander UK

1,905

Bank of Scotland

1,812

Amigo Loans

1,161


Mortgages and home finance
Bank of Scotland had the highest new complaints about mortgages during H1 (560), Santander was second with 376 and Barclays Bank UK third with 372.

 

More generally, the figures show the financial ombudsman received a total of 118,035 new complaints of any kind from January to June this year – a 17% drop on the same period last year and the lowest level for at least seven years.

 

The uphold rate for banking and credit complaints was 49% for the first half of 2020. This is a decrease compared to 54% for these complaints in H2 2019, but it remains the highest uphold rate of any sector.

 

Average percentage of upheld complaints H1 2020

 

Shawbrook Bank Limited

94

Amigo Loans Ltd

87

Creation Consumer Finance

84

Virgin Media Mobile Finance

81

Elevate Credit

80

Ikano Bank

77

Caversham Finance (Brighthouse)

77

S.D. Taylor

75

Provident Personal Credit

74

Gain Credit

74

 

Shawbrook had the highest average for upheld banking and credit complaints (94%), while guarantor lender Amigo Loans was second (87%) and credit card provider Creation Consumer Finance was third (85%).

Share on LinkedInShare on TwittereCard
Add New Comment
You must be logged in to comment. Login or Register to access enhanced features of the website.

GET THE LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

READ NEXT

Treasury minister backs StepChange's Covid payment plan

Treasury minister backs StepChange's Covid payment plan

Active mortgage payment holidays fall by 1.6 million 

Active mortgage payment holidays fall by 1.6 million 

Lenders’ new priorities for risk and growth – the Lending Summit agenda revealed

Lenders’ new priorities for risk and growth – the Lending Summit agenda revealed

Upcoming events


Credit Summit


Credit Awards


FSE - Week

Credit Strategy
LinkedIn page

Member of

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group