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Intelligence, Insight and community for responsible professionals in credit

Lockdown legacy: Study to reveal collections tech landscape in 2021

Credit Strategy has launched its latest survey to establish how the latest lockdown is triggering activity and investment in the collections space.

The survey will reveal the legacy of three lockdowns on the collections process, uncovering when creditors anticipate the largest increase in delinquent accounts this year, if they’re on recruitment drives, plus when, if ever, collections agents will start working full time in the office again.


Crucially, this study will also reveal what functions in the collections operation businesses are investing in, and how they rate the success of investments they’ve already made.


The survey will also show the most complex challenges in collections, be that regulatory compliance, vulnerability, or the consequences of Brexit.


To complete the survey, click here. Aggregated results will be published in Credit Strategy to enable collections professionals to compare.

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