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Listen again: Utilities & telecoms webinar

A webinar hosted by Credit Strategy, supported by TransUnion (formerly Callcredit), revealed utilities and telecoms companies’ approaches to new technology in managing customers.

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The webinars were held following results from Credit Strategy’s most extensive research project yet, which explored how automation, innovation and technology is being used across four sectors:

  • Car finance;
  • Banking and alternative lending;
  • Utilities and telecoms; and
  • Retail

The session held on September 12 found utilities and telecoms providers’ views on:

  • The use of automation and AI in credit referencing, affordability checks, fraud prevention and more;
  • Approach to data capture and deployment; and
  • Areas of regulatory focus

It also revealed:

  • The technology and products utility and telecoms providers are investing in, now and in future;
  • The challenges when using AI and automation
  • How utilities and telecoms providers are harnessing and improving the data they collect
  • How providers can perform low-friction checks on customers
  • U&T providers’ biggest challenges in proving affordability, and how to overcome them
  • The future of regulation, data usage and customer journeys

Please follow the links below to listen again to the sessions.

 

 

A webinar on AI and automation in retail finance, store card and uncatalogue credit will be held on September 26 at 1pm. To register, click here.

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