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Listen again: Retail finance webinar

A webinar hosted by Credit Strategy, supported by TransUnion (formerly Callcredit), revealed retail finance providers’ approaches to new technology in managing customers.


Calum   Fuller

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Calum   Fuller
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The webinars were held following results from Credit Strategy’s most extensive research project yet, which explored how automation, innovation and technology is being used across four sectors:

  • Car finance;
  • Banking and alternative lending;
  • Utilities and telecoms; and
  • Retail

The session held on September 26 found retail finance providers’ views on:

  • The use of automation and AI in credit referencing, affordability checks, fraud prevention and more;
  • Approach to data capture and deployment; and
  • Areas of regulatory focus

Six things that were learned from the webinar:

  • The technology and products retail finance providers are investing in, now and in future;
  • How to overcome challenges when using AI and automation;
  • How retail finance providers are harnessing and improving the data they collect;
  • How providers can perform low-friction checks on customers;
  • Retail finance providers’ biggest challenges in proving affordability, and how to overcome them; and
  • The future of regulation, data usage and customer journeys

Please follow the link below to listen again to the session.

 

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