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Industry moves round up: FOS announces interim CEO

Our latest round-up of industry moves includes new appointments at the Financial Ombudsman Service, Citizens Advice, the Financial Conduct Authority, DF Capital, Cerberus Receivables Management and more.

Nausicaa Delfas, Financial Ombudsman Service

The FOS has announced Nausicaa Delfas as its interim chief executive and chief ombudsman. Delfas succeeds Caroline Wayman, who has stepped down after seven years as chief executive and chief ombudsman.


Delfas joins the organisation from the Financial Conduct Authority, where she is currently the executive director of international and interim chief operating officer. Delfas officially takes up the role on 17 May and will be in post while the FOS’s board carries out an open recruitment process for a permanent chief executive and chief ombudsman.


The FOS was recently criticised by the Institute of Economic Affairs for being “unfit for purpose”, amid a complaints backlog.


Sacha Sadan, Ian Alderton and Ian Phoenix, Financial Conduct Authority (FCA)

The FCA has appointed Sacha Sadan as director of environment social and governance. In the newly created role, Sadan will develop and advocate for the FCA’s approach to sustainable finance domestically and internationally. He will lead the development of policy that will help ensure the long-term safety and soundness of firms, the proper functioning of markets and the protection of consumers.


Sadan joins from Legal and General Investment Management where he was director of investment stewardship. Sadan has worked in fund management since 1994.


The FCA has also appointed Ian Alderton as chief information officer and Ian Phoenix as director, intelligence and digital. Alderton will permanently take up the role of CIO, having joined the FCA on a temporary basis in January.


The new director, intelligence and digital, Ian Phoenix, will lead the enhancement of the FCA’s intelligence and surveillance capabilities, as well as lead digital work to disrupt harmful online activity.


Dame Clare Moriarty, Citizens Advice

Dame Clare Moriarty has been appointed chief executive of Citizens Advice for England and Wales. She will start on April 26, taking over from Alistair Cromwell, who has been acting chief executive since Dame Gillian Guy stepped down in October.


Moriarty was permanent secretary of the Department of the Environment, Food and Rural Affairs from 2015 to 2019, and of the Department for Exiting the EU from 2019 until its closure in early 2020. Since leaving the civil service, she has been chairing the Health Foundation’s Covid-19 Impact Inquiry, and working with a range of organisations including Transport for London and the Bank of England.


Tomas Oliveira da Silva, DF Capital

DF Capital, the newly authorised specialist commercial lending and personal savings bank, has promoted Tomas Oliveira da Silva to chief risk officer, subject to regulatory approval. AsCRO, he will lead the bank’s second line of defence function, reporting to chief executive, Carl D’Ammassa.


He will have overall responsibility for implementing, continuously developing and overseeing adherence to the firm’s risk management framework. The compliance and risk teams, led by Silva, provide technical advice on risk and regulatory matters across the firm. He will also become a member of the executive committee.


Sharon Lornie, Cerberus Receivables Management

Sharon Lornie has been appointed as a receivables specialist at Cerberus Receivables Management (CRM) in Salford. CRM works with asset-based lenders, restructuring firms and directly with business owners to help determine financial difficulties and develop and implement strategies to overcome them. It is part of the Cerberus Group.


Lornie will have a UK-wide remit with responsibilities including undertaking offsite system reviews for clients, verifying sales ledgers and collecting books and records. She will also be involved in planning, implementing and working through collection strategies for both CRM’s funder and restructuring clients.


Philip Acton and Joey Garcia, Greengage
Greengage, which is applying to become a digital merchant bank in the UK and Gibraltar, has appointed two non-executive directors.


Philip Acton is joining its board of directors as a non-executive director. Acton has worked in banking and microfinance for more than 30 years and has been chief executive of UK SME challenger bank, Civilised (now Allica) and My Community Bank, a UK-wide digital retail bank.


Joey Garcia, a partner at Isolas in Gibraltar, has also recently joined Greengage’s board of directors as a non-executive director. Garcia co-chaired the Gibraltar Government working group which lead to the introduction of the DLT/VASP framework in 2018 and was recognised as one of the top 12 lawyers in the world in this space. Garcia will advise on virtual asset regulation ensuring Greengage is responsive to industry developments.

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