Lenders reported that demand for unsecured lending increased in Q4, and they’re anticipating it to rise further in Q1 this year, according to the Bank of England
Lenders reported that demand for unsecured lending increased in Q4, and they’re anticipating it to rise further in Q1 this year, according to the Bank of England
Credit Strategy is calling for industry reponses to a survey to enable creditors and collections firms to benchmark their transitions since the lockdown
A cross-party group of MPs has written to the chancellor calling for new legislation that would create root-and-branch reforms of government debt collection practices
The Financial Conduct Authority (FCA) has fined Lloyds Bank, Bank of Scotland and The Mortgage Business over £64m for failures over their handling of mortgage arrears
Consumer campaigner Martin Lewis is urging the government to change legislation that forces lenders to send debt collection letters to customers – when those borrowers have already been given payment holidays
The Financial Conduct Authority (FCA) has today launched proposals for mortgage holidays to be extended by three months for borrowers who need them, as well as allowing up until October for customers to apply for them
At some point in 2021, StepChange expects a collision between problem debt and vulnerability, but policymakers can find a way to help those turning to food banks, writes Phil Andrew
→ How lenders are personalising engagement and policies for vulnerable customers
→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers
→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
At some point in 2021, StepChange expects a collision between problem debt and vulnerability, but policymakers can find a way to help those turning to food banks, writes Phil Andrew
Some measures introduced to protect consumers of credit products will likely become permanent, writes Jonathan Horsman, secretary to the All Party Parliamentary Group on Alternative Lending
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
Soon after new guidance was announced this morning (June 19) for payment holidays on credit cards and personal loans, the financial services industry has responded, revealing figures that show 960,000 payment holidays have been granted on credit cards alone
Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights
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