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As banks predict rise in defaults, unsecured borrowing is surging

As banks predict rise in defaults, unsecured borrowing is surging

Lenders reported that demand for unsecured lending increased in Q4, and they’re anticipating it to rise further in Q1 this year, according to the Bank of England

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As banks predict rise in defaults, unsecured borrowing is surging
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As banks predict rise in defaults, unsecured borrowing is surging

22 Jan 2021Lauren Tavener
Lenders reported that demand for unsecured lending increased in Q4, and they’re anticipating it to rise further in Q1 this year, according to the Bank of England

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Agility in collections through Covid-19 - benchmark against your industry

Agility in collections through Covid-19 - benchmark against your industry

Top Stories15 Jun 2020
Credit Strategy is calling for industry reponses to a survey to enable creditors and collections firms to benchmark their transitions since the lockdown
MPs launch campaign for new law to transform government debt collection

MPs launch campaign for new law to transform government debt collection

Top Stories12 Jun 2020
A cross-party group of MPs has written to the chancellor calling for new legislation that would create root-and-branch reforms of government debt collection practices
FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64m, as lenders complete £300m redress package

FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64m, as lenders complete £300m redress package

Top Stories11 Jun 2020
The Financial Conduct Authority (FCA) has fined Lloyds Bank, Bank of Scotland and The Mortgage Business over £64m for failures over their handling of mortgage arrears
Martin Lewis calls for law change to stop “threatening” debt collection letters

Martin Lewis calls for law change to stop “threatening” debt collection letters

Top Stories03 Jun 2020
Consumer campaigner Martin Lewis is urging the government to change legislation that forces lenders to send debt collection letters to customers – when those borrowers have already been given payment holidays
Mortgage holidays and repossessions suspension to be extended - reaction and analysis

Mortgage holidays and repossessions suspension to be extended - reaction and analysis

Top Stories22 May 2020
The Financial Conduct Authority (FCA) has today launched proposals for mortgage holidays to be extended by three months for borrowers who need them, as well as allowing up until October for customers to apply for them

Trending

Phil Andrew

Food rations and cold homes – the reality of problem debt

22 Jan 2021Phil Andrew
At some point in 2021, StepChange expects a collision between problem debt and vulnerability, but policymakers can find a way to help those turning to food banks, writes Phil Andrew
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The personal touch: How lenders are supporting vulnerable customers through the pandemic

The personal touch: How lenders are supporting vulnerable customers through the pandemic

Edition’s highlights:

→ How lenders are personalising engagement and policies for vulnerable customers

→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers

→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
Read the issue

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber PritchardAmber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Phil Andrew

Food rations and cold homes – the reality of problem debt

22 Jan 2021Phil Andrew
At some point in 2021, StepChange expects a collision between problem debt and vulnerability, but policymakers can find a way to help those turning to food banks, writes Phil Andrew
Jonathan Horsman

The view from Westminster: Why emergency support to protect consumers will be here to stay

22 Jan 2021Jonathan Horsman
Some measures introduced to protect consumers of credit products will likely become permanent, writes Jonathan Horsman, secretary to the All Party Parliamentary Group on Alternative Lending
Steve Peacock

Opinion: How to keep the culture you want

15 Jan 2021Steve Peacock
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money

Features

Premium: Amid new FCA proposals, and payment holidays surging into the millions, lenders face a defining challenge in credit risk and collections
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Premium: Amid new FCA proposals, and payment holidays surging into the millions, lenders face a defining challenge in credit risk and collections

19 Jun 2020Marcel Le GouaisMarcel Le Gouais
Soon after new guidance was announced this morning (June 19) for payment holidays on credit cards and personal loans, the financial services industry has responded, revealing figures that show 960,000 payment holidays have been granted on credit cards alone

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner, Financial Services Group
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Salle de Chou

Cyrille Salle de Chou

CRO
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Chief Risk Officer
Vive Bank
View Credit 500 Nominate for 2021

Webinar recordings

Listen on demand webinar - How open banking can ensure responsible lending growth

Listen on demand webinar - How open banking can ensure responsible lending growth

This on-demand webinar with Credit Kudos and a ...
Available on demand: Tracking the car finance market’s recovery 

Available on demand: Tracking the car finance market’s recovery 

Credit Strategy’s webinar on tracking recovery ...
Listen on demand: Compliant expansion - understanding the international payments landscape

Listen on demand: Compliant expansion - understanding the international payments landscape

Credit Strategy members can now listen on demand ...
Listen on demand: Webinar - Tracking confidence in Car Finance

Listen on demand: Webinar - Tracking confidence in Car Finance

Credit Strategy is hosting a webinar, in ...

Insight tools

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights
More insight tools

Careers

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Magazine digital editions

The personal touch: How lenders are supporting vulnerable customers through the pandemic
Great expectations: Why mortgage customers affected by Covid need innovative new products
Payment deferrals: Lifeline or liability?
Continuity in a Crisis
New directions: Debt purchasers have moved to deleverage and refinance. What are the factors driving them?
A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
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