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Smart meter rollout extended

Smart meter rollout extended

The government has pushed back the deadline for rollout of smart energy meters to 2024

Top Stories

CMA orders RBS and Santander to fix PPI breaches
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CMA orders RBS and Santander to fix PPI breaches

23 Aug 2019 Calum Fuller
The Competition and Markets Authority (CMA) has taken action against the Royal Bank of Scotland (RBS) and Santander after they failed to send, or sent inaccurate, annual payment protection insurance (PPI) reminders
Read full story
Smart meter rollout extended
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Smart meter rollout extended

The government has pushed back the deadline for rollout of smart energy meters to 2024
Make sure you’re at the first Collections & Vulnerability Summit
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Make sure you’re at the first Collections & Vulnerability Summit

Credit Strategy is proud to invite you to the very first Collections & Vulnerability Summit, bringing together the UK’s most established Utilities & Telecoms and Collections, Debt Sale and Purchase Conferences
Pawnbroker Ablemarle & Bond Herbert Brown ceases trading
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Pawnbroker Ablemarle & Bond Herbert Brown ceases trading

Nearly 400 jobs are at risk after pawnbroker group Ablemarle & Bond Herbert Brown announced is has ceased trading
Ovo set to become UK’s second-largest energy supplier after £500m SSE deal
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Ovo set to become UK’s second-largest energy supplier after £500m SSE deal

Ovo Energy has agreed a £500m deal to acquire SSE’s retail business, making it the UK’s second-largest energy provider with approximately five million customers

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Body-worn cameras to be mandatory for bailiffs

Body-worn cameras to be mandatory for bailiffs

News22 Jul 2019
The government has moved to introduce compulsory body-worn cameras as part of efforts to protect people from rogue bailiffs
ICO hits British Airways with £183m fine over data breach

ICO hits British Airways with £183m fine over data breach

News08 Jul 2019
In the first sanction under the new General Data Protection Regulation (GDPR) rules, British Airways (BA) has been hit with a record £183m fine by the Information Commissioner’s Office (ICO) after a data breach which took place last year
FOS considers “rebalancing” levy and case fees in funding consultation

FOS considers “rebalancing” levy and case fees in funding consultation

News02 Jul 2019
The Financial Ombudsman Service (FOS) has proposed shifting the ration of levy and case fees to 50:50 – from the current 85:15 as part of a consultation on how it is funded
Treasury reveals final Breathing Space plans

Treasury reveals final Breathing Space plans

News19 Jun 2019
The Breathing Space scheme will protect individuals in problem debt, while those experiencing mental health issues will receive further protections as they undergo treatment
Gold bullion dealer Stunt bankrupt after building up £14m debt

Gold bullion dealer Stunt bankrupt after building up £14m debt

News14 Jun 2019
The recovery of a gold bullion dealer’s assets to pay off millions of pounds of debt is underway after trustees were appointed this week
CIVEA ceases involvement in bailiff complaints adjudication

CIVEA ceases involvement in bailiff complaints adjudication

News31 May 2019
The trade body representing bailiffs, CIVEA, is to transfer the administration of complaints against its members to Local Government and Social Care Ombudsman from June 1, 2019
Credit Awards marks 20 years with extravaganza

Credit Awards marks 20 years with extravaganza

News16 May 2019
The Credit Awards, sponsored by Experian, marked 20 years of representing the credit profession with a celebration of excellence and achievement at the Grosvenor House Hotel in Mayfair, London

Trending

Martin Beck

Economic trends: How long can the Bank of England resist cutting rates?

10 Sep 2019 Martin Beck
The Bank of England has so far resisted cutting interest rates, but, Martin Beck asks, for how much longer?
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LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Raising standards: What the government can learn about vulnerable customers from the private sector

Raising standards: What the government can learn about vulnerable customers from the private sector

Edition’s highlights:

→ Breathing space: Industry reaction to the vulnerability regime
→ Gearing up: Key lessons from the Car Finance Conference
→ Keeping score: Does credit scoring need an overhaul?
Read the issue

The CS Interview

United Utilities’ Michelle Atkinson on overhauling collections

United Utilities’ Michelle Atkinson on overhauling collections

26 Apr 2019 Calum FullerCalum Fuller
As vulnerability rises higher up the agenda for utilities providers, United Utilities head of income – domestic retail Michelle Atkinson explains how shifting focus improved yields
Read full interview

Opinion

Martin Beck

Economic trends: How long can the Bank of England resist cutting rates?

10 Sep 2019 Martin Beck
The Bank of England has so far resisted cutting interest rates, but, Martin Beck asks, for how much longer?
Martin Beck

FOS funding review needs further consideration

23 Aug 2019 Jason Wassell
Consumer Finance Association chief executive Jason Wassell weighs up the potential impact of a restructured Financial Ombudsman Service
Martin Beck

"Preventing vulnerability through design is as important as identifying and responding to it"

19 Aug 2019 Chris Fitch
The FCA’s vulnerability guidance could lead to real change, but it must be careful with its language, says the Money Advice Trust’s vulnerability lead Chris Fitch
Car Finance Regulation & Development Forum
15 Oct

Car Finance Regulation & Development Forum

Midland Hotel Manchester
Collections & Vulnerability Summit
16 Oct

Collections & Vulnerability Summit

The Midland Hotel Manchester
Collections, Debt Sale & Purchase Conference
16 Oct

Collections, Debt Sale & Purchase Conference

The Midland Hotel, Manchester
Utilities & Telecoms Conference
16 Oct

Utilities & Telecoms Conference

The Midland Hotel, Manchester

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Director of Credit Risk and Analytics
Metro Bank plc
Hall of fame 2019/2020

Webinar recordings

Making the most of technology in collections from the C-suite to the collections floor

The use of today’s collections technology relieves pressure throughout organisations – benefiting all levels, from senior management to customer-facing staff and consumers in debt. Collections technology has the ability to transform results.

Maximising potential from inside the big data universe

Data and innovation offers huge potential to revolutionise all markets. There is an opportunity to be one step ahead of the need, to redesign journeys and enhance enterprise strategies. To do this you need access to the most advanced analytics but also the best quality, including variations and types of data, and then the technology that can act on this insight. Data science can present a unique opportunity for uncovered growth and accelerate your business.

People-led Debt Collections Webinar

Many UK households are experiencing financial stress. In addition, interchangeable interest rates and a slowing economy will continue to pressurise. These factors are causing, or will cause, strain on people and in some instances may lead to people becoming overexposed and therefore unable to maintain repayments, resulting in them being brought into the collections environment. Against the backdrop of these challenges, a people-led collections approach is the right direction to take.

Making Affordability Personal Webinar

With new data comes new opportunities. Today risk, in an open data world, can be more accurate, faster and applied on a customer level. With the right architecture, you can receive signals from the data which can help you better respond and design individual journeys.
AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 

A live webinar exploring findings from a major survey of utility and telecoms providers, that unearthed their views on: The use of automation and AI in credit referencing, affordability checks, fraud prevention and more, approach to data capture and deployment and areas of regulatory focus.
AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus

Insight tools

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights

Rise of the machines

A major joint report into AI and automation across financial services, utilities and telecoms

SM&CR in 2020 – how will we get there and what will it feel like?

Presentation by David Morrey, Grant Thornton at Credit Summit 2018
More insight tools
Quotes by TradingView

Careers

Appointments

HSBC chief executive Flint steps down despite 16 percent rise in profits

HSBC chief executive Flint steps down despite 16 percent rise in profits

05 Aug 2019
Centrica chief executive Conn to step down

Centrica chief executive Conn to step down

30 Jul 2019
Indesser appoints Equifax’s Parry as CEO

Indesser appoints Equifax’s Parry as CEO

01 Jul 2019

Magazine digital editions

Raising standards: What the government can learn about vulnerable customers from the private sector
Existential threat: How much of a threat are complaints management companies to alternative lenders?
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
20/20 vision: How Credit Strategy is marking 20 years of representing credit
Read previous editions

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