0 £0.00
This item was added to your basket

Energy customers over charged up to 130%

Energy suppliers have over charged a suspected 10,000 UK gas customers in a measurement mix-up.


Amber-Ainsley   Pritchard

Share on LinkedInShare on Twitter
Amber-Ainsley   Pritchard
Share on LinkedInShare on Twitter

E.on raised the issue when it realised meter readings were being confused with older imperial meters and modern metric ones.

 

This has now prompted other energy companies to check whether or not they have experienced the same problem.

 

The results of this problem meant that some people have been undercharged by about 60 percent while others were over charged by as much as 130 percent.

 

The revelation comes only a few days after Ofgem promised “to deliver a more competitive, fairer energy market for all consumers” in an aim to help consumers save money.

 

Energy UK, an industry trade body, is working with Ofgem to identify all customers affected by suppliers.

 

They said an “extremely small” number of customer accounts, 0.3 percent of households, had been affected and suppliers were working hard to rectify the problem.

 

E.on released a statement apologising for the mix-up: “E.on UK has said sorry and confirmed that around 350 residential and small and medium-sized enterprise customers will be refunded and appropriately compensated after the discovery of a potentially industry wide meter set-up issue.”

 

Ofgem said E.on has done the right thing in coming forward, and urged other suppliers to follow the rules it has put in place:

 

  • For over charged customers: Repayments include a payment for the historic over charging as well as an appropriate interest payment and include an ex-gratia payment reflective of the detriment caused.
  • For undercharged customers: Repayment will not be sought from undercharged customers but an appropriate cushion will be provided for financially vulnerable customers to ease the transition to accurate bills.

 

Ofgem said it has asked all suppliers to investigate if their customers have been affected and urged them to provide their results by August 19.

Share on LinkedInShare on Twitter
Add New Comment
LoginRegister

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

READ NEXT

Analysis set to begin on major Credit Strategy research

Analysis set to begin on major Credit Strategy research

Credit Strategy launches webinar series with TransUnion

Credit Strategy launches webinar series with TransUnion

FCA chair calls for new data ethics standards

FCA chair calls for new data ethics standards

Upcoming events

Household Credit Conference


Utilities & Telecoms Awards



TRI Awards

Credit Strategy
LinkedIn page

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
@ Copyright Shard Media Group