ao link
Credit Strategy homepage
Intelligence, insight and community
for credit professionals

Dear visitor,
You're reading 1 of your 3 free news articles this quarter

 

Register with us for free to get unlimited news, dedicated newsletters, and access to 5 exclusive Premium articles designed to help you stay in the know.

 

Join the UK's leading credit and lending community in less than 60 seconds.



Register now  or  Login

Customers’ anger over House of Fraser gift cards

House of Fraser customers across the UK are growing increasingly concerned that their gift cards held with the department store may not be honoured following the company’s collapse and subsequent purchase by Sports Direct.

Share on LinkedInShare on Twitter

When the acquisition was made, customers with gift cards were told to send them in to the company in order to get a replacement.

 

In early August, Mike Ashley’s Sports Direct agreed to buy House of Fraser in a deal worth £90m, just hours after administrators from big four accountancy firm EY were appointed to the beleaguered department store chain.

 

However, a month on from the deal many customers have taken to social media to complain about a lack of communication from the retailer.

 

Should House of Fraser decide not to replace the gift cards, customers holding them will join the list of other creditors.

 

“I just know that if I return my @houseoffraser @HouseofHelpers gift card I will never hear from them again,” said Twitter user Sach.

 

Other customers on Twitter were similarly frustrated.

 

Customers wishing to make a claim for their gift cards should contact the administrators from EY in writing and with proof of their gift cards.

 

House of Fraser’s public relations firm has yet to respond for a request for comment.

Share on LinkedInShare on Twitter
Add New Comment
You must be logged in to comment. Login or Register to access enhanced features of the website.

Stay up-to-date with the latest articles from the Credit Strategy team

READ NEXT

Via Atal: Unlocking global growth

Via Atal: Unlocking global growth

The Budget - 2p National Insurance cut confirmed by the Chancellor 

The Budget - 2p National Insurance cut confirmed by the Chancellor 

2024 Credit 500 unveiled

2024 Credit 500 unveiled

Credit Strategy

Member of

Get the latest industry news 

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, 1-2 Paris Garden, London, SE1 8ND. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group