Managing vulnerable customers and changing regulation will be at the centre of the Utilities & Telecoms (U&T) Conference at the Credit Summit 2020, sponsored by Experian.
Following opening sessions in the plenary, which include the annual update from the Financial Conduct Authority (FCA) and an economic overview, delegates in the U&T Conference will hear from Jade Kirk, head of vulnerability at Robin Hood Energy, on challenges in identifying vulnerability in 2020 and determining affordability.
After this month’s U&T Conference at the inaugural Collections & Vulnerability Summit, the theme will continue with a session delivered by Rachel Ryan-Crisp. Southern Water’s vulnerability lead & customer service manager will explore customer service, complaint management and how it intersects with brand reputation.
Sessions will also be given by Rebecca Dib-Simkin, marketing director at Octopus Energy on digitalising the customer journey experience, followed later on by an opportunity for stakeholders to hear what the future regulatory landscape will be with a regulators’ panel.
To find out more about the Credit Summit 2020 and to book your place, visit its website.
More details on each of the conferences will be announced weekly until the end of November, so make sure you are subscribed to the Credit Strategy weekly newsletter.