ICO hits British Airways with £183m fine over data breach

Personal data of approximately 500,000 customers were compromised in the incident, which is believed to have begun in June 2018.

The incident was first disclosed on September 6, 2018, and BA had initially said approximately 380,000 transactions were affected.

User traffic to the BA website was diverted to a fraudulent site, which then harvested customer details.

The information taken from customers included names, email addresses, credit card information such as credit card numbers, expiry dates and the three-digit CVV code found on the back of credit cards.

The fine dwarfs the previous record of £500,000 issued to Facebook for its role in the Cambridge Analytica scandal.

However, the General Data Protection Regulation (GDPR) rules, which came in last year, allow fines of up to four percent of annual turnover. The BA penalty amounts to 1.5 percent of its worldwide turnover in 2017.

The ICO said BA has co-operated with its investigation and has made improvements to its security arrangements since the breach came to light. BA will now have opportunity to make representations to the ICO as to the proposed findings and sanction.

Information Commissioner Elizabeth Denham said: “People’s personal data is just that – personal. When an organisation fails to protect it from loss, damage or theft it is more than an inconvenience. That’s why the law is clear – when you are entrusted with personal data you must look after it. Those that don’t will face scrutiny from my office to check they have taken appropriate steps to protect fundamental privacy rights.”

Alex Cruz, BA chairman and chief executive, said: “We are surprised and disappointed in this initial finding from the ICO. BA responded quickly to a criminal act to steal customers’ data. We have found no evidence of fraud/fraudulent activity on accounts linked to the theft. We apologise to our customers for any inconvenience this event caused.”

Willie Walsh, chief executive of BA’s parent company International Airlines Group, said: “BA will be making representations to the ICO in relation to the proposed fine. We intend to take all appropriate steps to defend the airline’s position vigorously, including making any necessary appeals.”