With many auto finance providers seeing a marked downturn in new lending due to falling new vehicles sales and new providers of mobility solutions entering the market, Experian believe now is the time for lenders to adopt a more proactive approach to retaining existing customers. Maximising repeat sales from consumers you already have a relationship with is critical to maintaining strong business performance in the increasingly competitive auto finance market.
In this webinar we will share thought leadership on this topic, providing the audience with a comprehensive understanding of leading practice, together with insight into the business process needed to deliver an effective customer retention program. The discussion will cover all aspects of customer retention : data, analytics, software and operational capabilities required, providing the audience with practical guidance on how they can establish a customer retention program within their own organisation.
The webinar is relevant for anyone in the auto finance sector with responsibility for revenue generation, customer retention, customer experience, innovation or risk management.
The webinar is now available to watch on-demand by clicking here.