In conversation with... Sue Chapple

What was your journey to your role today, would you say it’s been a typical career path? 

When I was starting out Credit was not really a defined career, most of us ‘fell’ into it and loved it!

If you weren’t working in credit and financial services, what would you be doing? 

I’d be working with animals.

What is something that not many people know about you? 

I’m quite transparent, so I doubt there is much! I did the 3 Peaks in 24 hours challenge a couple of years ago – in 22 hours and 3 minutes!

What is the most significant challenge facing the credit/financial services industry today? 

Uncertainty across the global economy is a major factor aswell as the ongoing issue around the cost of doing business, the challenges of recruitment, Fraud etc.

What trend or development are you excited about in the credit /FSsector? 

I am interested to see how the BNPL market evolves.

What do you hope to take away from Credit Week 2026? 

It will be something that I didn’t expect!

What advice would you give to someone who’s starting their career in the industry? 

Embrace every opportunity and talk to as many people as you can!

Join us for Credit Week 2026!