In conversation with... Shiona Crichton

What was your journey to your role today, would you say it’s been a typical career path?

Yes and No. I came into the 3rd sector after a career as an accountant in retail banking but always preferred when I was in projects which is what everyday feels like at Moneyline.

If you weren’t working in credit and financial services, what would you be doing?

I trained as a scuba diving instructor but quickly realised I preferred it as a hobby.

What is something that not many people know about you?

The above.

What is the most significant challenge facing the credit/financial services industry today?

Speed of change due to AI, tech generally and regulation - at some point things need to slow down.

Which session or theme at Credit Week are you most looking forward to, and why?

I am really interested in the BNPL sessions to find out more about what the impact of this regulatory change will mean for our customers.

What trend or development are you excited about in the credit / financial services sector?

I am excited to see how Commercial VRP take up will be to support customers. Its taken a while to get here.

What do you hope to take away from Credit Week 2026?

New friends and interesting stuff to think about over the summer.

What advice would you give to someone who’s starting their career in the industry?

Keep an open mind and keep asking questions

Join Shiona at Credit Week 2026!