Here, Premium Members can find a range of resources designed to provide a granular view of best practice, trends, and competitive benchmarking across credit. For access to our member-only on-demand sessions, please click here
HSBC took home the award for the top consumer credit team at the 2021 Credit Awards by increasing the automation at the business and improving the data available, here we document how they did it
Mental Health & Money Advice (Mental Health UK) won Debt Advice Provider of the year at the Collections & Customer Service Awards in 2020. Here Credit Strategy publishes its entry in the latest of its Best Practice case studies series
In 2018, the Credit Awards judges voted for PayPlan to win the Debt Advice Provider of the Year category. The entry, which detailed a crucial partnership with Nationwide Building Society, is included here
In October 2019, Cabot Credit Management won the Best Vulnerable Customer Support Strategy category, at the Collections & Customer Service Awards. The entry detailed a multi-stranded approach, including working with the Samaritans, Surviving Economic Abuse, Mental Health UK and other charities. You can find the full details here
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