Here, Premium Members can find a range of resources designed to provide a granular view of best practice, trends, and competitive benchmarking across credit. For access to our member-only on-demand sessions, please click here
In 2018, the Credit Awards judges voted for PayPlan to win the Debt Advice Provider of the Year category. The entry, which detailed a crucial partnership with Nationwide Building Society, is included here
At the Utilities & Telecoms Awards 2019, npower won the Best Outsourcing and Partnership Initiative award for its partnership with Sonex. Through the partnership, npower saw a reduction in the number of vulnerable customers reaching the later stages of collections
The use of enhanced analytics to gain new revenue streams saw Vodafone UK’s credit risk team win the Telecoms and Home Media Team of the Year category at the Utilities and Telecoms Awards 2019
Flipper was voted the winner of the Best Customer Service Provider award at the 2019 Utilities & Telecoms Awards. By introducing three initiatives as part of its customer-centric focus, its membership retention is now at 94 percent. Here is the successful entry detailing what the three initiatives involved
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