‘Market disruption’ typically describes technology changes that render old ways of working redundant. But in the collections sphere, it means much more. Reporting on advances in technology, Open Banking, data protection regulation and consolidation, Credit Strategy finds that firms’ willingness to embrace change is vital
IVA providers have been offering clients the chance to exit their IVA early – by converting it into a loan and repaying over a period of time. Credit Strategy asks: Is this in the customer’s best interest?
Reporting lines, accountability and governance will become even more critical for consumer credit firms in 2018, when the Senior Managers & Certification Regime is extended. Credit Strategy investigates how the regime will enforce personal responsibility. The final three pages of this report consists of a report in association with Crowe Howarth
Financial crime risk was a key priority for regulators and legislators in 2016, and there’s no doubt that this will continue in 2017 and beyond. Specialist resourcing and consultancy firm Huntswood have published a good practice guide to financial crime risk assessment
In 2015 the Financial Conduct Authority (FCA) introduced stricter rules on payday lending to help regulate the market, making it fairer for borrowers. StepChange Debt Charity’s latest report looks at differences in the industry since these changes were brought in.
The Financial Conduct Authority (FCA) has published findings from its thematic review of packaged bank accounts. The regulator said new rules on packaged bank accounts have improved standards, but firms have more work to do on sales and complaints handling
The Financial Conduct Authority (FCA) is consulting on new guidance on the treatment of customers with mortgage payment shortfalls. The guidance covers remediation for mortgage customers who may have been affected by the way firms calculate these customers’ monthly mortgage instalments.
StepChange Debt Charity’s briefing looks at how households on tight budgets turn to credit like overdrafts to cover shortfalls in their household finances and how this can lead them to be at greater risk of falling into problem debt.
The Financial Conduct Authority (FCA) has reported the findings of its in-depth supervisory review of the Statements of Responsibilities (SoRs) and responsibilities maps supplied with grandfathering notifications for firms.
StepChange Debt Charity’s report highlights the issues and key statistics of problem debt in London. By analysing client data the charity is able to gain an insight into trends and financial difficulties faced by those living in the capital.
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