Wed Sep 19, 2018
08:15 - 16:45
The Nottingham Belfry Hotel

Household Credit Conference 2018

Household Credit and vulnerability: what are the implications? 

Add to calendar 09/19/2018 08:15 AM 09/19/2018 04:30 PM London Visit the Household Credit Conference website The Nottingham Belfry Hotel, Nottingham

 

Uniting credit, risk, collections and compliance experts from the UK’s utilities and telecoms providers for nearly a decade, the Household Credit Conference is attended by senior professionals from collections, customer service and credit sectors.

Tackling issues specific to water, energy and telecoms

Water recovering from the water shortages and the transparency of regulations.

Energy updates and changes in legislation and the introduction to new tariffs.

Telecoms sessions on GDPR and vulnerability with data compliance and customer service.

Gain your annual update on the industry’s major developments

Understanding the new systems and processes that are being adopted across the board, and understand how your industry colleagues are overcoming shared problems. We will be exploring:

 

Credit, billing and collections strategy Customer service

• GDPR update with OFGEM and OFWAT

• Customer contact strategy with artificial intelligence

• The future of smart metres

• Consumer vulnerability and customer retention

• Engaging ethically with customers in debt

• Customer engagement: which method works best?

 

 

It’s the perfect opportunity to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.

All Speakers


Michelle Atkinson

Head of Income
United Utilities

Paul Stretton

Head of Debt and Credit
Extra Energy

Rob Laban

Debt Insight & Systems Manager
E.ON

Stephen Murray

Energy Commercial Manager
Moneysupermarket

Dennis Berg

Senior Manager Vulnerability and Consumer Policy
OFGEM

Meyrick Almeida

Vulnerable Customer Development Manager
EDF Energy

Andrew White

Senior Policy Manager
CCWATER

Gabriel Fraga

Chief of Communities
Standing on Giants

Ian Parry

Director of Consulting
DaisyRock Consulting

Steve Crabb

Director Consumer Vulnerability
British Gas

Barney Cook

Eversmart Energy

Elaine Faulkner

Collections Agency Manager
Sky UK

Iagan MacNeil

Head of Policy and Communications
Smart Energy GB

Alex Russell-Rutherford

Customer Experience Manager
Wessex Water

Joanna Elson

Chief Executive
Money Advice Trust

Tom Marsland

Policy Manager
Energy UK

Grace Brownfield

Senior Public Policy Advocate
StepChange Debt Charity

Carol Arnold

Business Development & Marketing Director
Auriga Services

Frequently Asked Questions

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DO YOU OFFER PREFERENTIAL RATES?

 

We offer preferential rates to:

  • All our Premium Credit Club members
  • Charities and non-profit organisations

 

HOW MUCH DOES IT COST TO ATTEND?

 

Premium Credit Club members rate:

 

Super early bird Early bird

Standard rate

Late rate
Offer ends 4 May 1 June 20 Aug 19 Sept
Charity/non-profit Fixed rate: £500
Creditor £450 £550 £650 £750
Standard £750 £850 £950 £1,050

 

Non-member rate:

 

Super early bird Early bird

Standard rate

Late rate
Offer ends 4 May 1 June 20 Aug 19 Sept
Charity/non-profit Fixed rate: £500
Creditor £500 £600 £700 £800
Standard £800 £900 £1,000 £1,100

 

Terms and Conditions apply


 

WHO ATTENDS THE CONFERENCE?

 

Heads of collections, customer service and credit, 2017 delegates that participated include

British Gas, Northumbrian Water, OFGEM, Tesco Mobile, United Utilities, nPower, Pure Planet, E.ON moneysupermarket.com, and more.

 


WHERE WILL THE EVENT TAKE PLACE?

 

The Nottingham Belfry

Mellors Way

Nottingham

NG8 6PY

 

The venue is ideally located at the entrance to Nottingham, just a mile from J26 of the M1, 15 miles from East Midlands Airport and just 5 miles from the city centre.

 

 

The hotel has 250 car parking spaces, an electric car charging point and free internet access to all guests.


MY QUESTION ISN’T COVERED ABOVE, WHO DO I CONTACT?

 

General enquiries
t: 020 7940 4835 - press 0
e: enquiries@creditstrategy.co.uk

 

Events team
t: 020 7940 4835 - press 4
e: events@creditstrategy.co.uk

 

Sales team

t: 020 7940 4835 - press 2
e: sales@creditstrategy.co.uk

 

Editorial team

t: 020 7940 4835 - press 1
e: editorial@creditstrategy.co.uk

 

Marketing team
t: 020 7940 4835 - press 3
e: marketing@creditstrategy.co.uk

 

 

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Audience

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100% of 2017 attendees would recommend the conference

The Household Credit Conference provides unparalleled networking opportunities.

 

HC17-112.jpg

 

"There are varied groups of professionals in attendance and the speakers are always very interesting"

 

Debt Recovery Manager
Three
HC17 600400.jpg

"A great networking event with a good range of topics and insights into Utilities and Telecoms issues that matter."

 

Consultant

Jaywing

HC17-10.jpg

 

"You get the opportunity to hear from, and converse with people who create opinion within the industry and don’t just comment on it."

 

Group Customer Operations Director
MYJAR
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Reasons to attend


Receive vital updates on legislation and the introduction of new tariffs

Hear from the likes of OFGEM and OFWAT on GDPR, vulnerability with data compliance and customer retention

Gain ideas from best practice case studies and how your industry peers are overcoming shared problems


Previous attendeees

Big questions the agenda will cover


• What does 'good' look like when balancing automated and human contact strategies?

• Should we conduct internal and external data checks on vulnerability before passing an account to an external collections partner?

• What contact strategy works best?

Speaking

Dennis Berg

Dennis Berg

Gabriel Fraga

Gabriel Fraga

Ian Parry

Ian Parry

Michelle Atkinson

Michelle Atkinson

Reasons to sponsor


• Awareness - Establish your presence in the market, or consolidate your position as a leading provider


• New business - Strengthen and build business relationships by meeting your target audience face-to-face


• Exposure - Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

Sponsoring

Auriga
Conexus
Sigma
RSM
Money Advice Trust
Credit Strategy
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