16 October | The Midland Hotel, MANCHESTER

Credit risk, customer service and collections for water, energy and telecoms
16 October | The Midland Hotel, MANCHESTER

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Getting Started

Click on one of the categories below and login or register to view the entry page, what the judges are looking for and to start your entries. From there you can enter as many categories as you wish and can edit and return to your entries as many times as you like before the final deadline.

 

Entry Deadline

Entries usually cost £200 but are free of charge up until 12 July 2019. The final entry deadline is 19 July 2019.

 

Confidentiality

All materials will remain confidential to the judges. Winning case studies may be used in post-event materials to promote best practice, but permission will be sought from entrants before publishing.

 

Terms & Conditions

By entering the awards, you are agreeing to our terms & conditions. Please click here to view the full terms & conditions.

 

Need Help?

Please contact our events team via email or call 020 7940 4835 - press 4.

Agent of the Year

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Who should enter
An individual customer service/collections agent working for any of the following: energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third-party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Agent of the Year – Vulnerable Customers

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Individuals eligible for nomination

An agent working in a role or team that focusses specifically on vulnerable customers, for any of the following: creditors in either the utilities or telecoms sector, DCAs, debt purchasers, BPOs and third-party servicers.

Best Conduct & Culture

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Who should enter

Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Best Contact Centre Team

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Who should enter

Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Best Customer Service Provider

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Who should enter

Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Best Outsourced Call Centre Operation

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Firms eligible for nomination

Debt collection agencies/debt purchasers/BPOs and third-party servicers of all kinds operating a call centre/centres, to serve creditors in the utilities or telecoms sectors. Creditors in the utilities or telecoms sectors may nominate one of the companies above.

Best Outsourcing & Partnership Initiative of the Year

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Who should enter

This award is for BPO providers, debt collection/purchase businesses, plus all other types of businesses and organisations working with, or providing services to, creditors in the utilities or telecoms sector.

Best Technology Provider - Collections

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Who should enter

Technology and data services providers of all kinds, operating in either the utilities or telecoms marketplace, who are serving the collections function. Companies have the option of sending a joint entry with the user of their technology. The company that created and provides the technology, along with the company deploying it, will both be named as joint entrants should the entry make it to the shortlist.

Best Technology Provider – Credit Risk and Fraud Prevention

Enter now

Who should enter

Technology and data services providers of all kinds, operating in either the utilities or telecoms sector. These companies have the option of sending a joint entry with a utilities or telecoms creditor. The company that created and provides the technology, along with the company deploying it, will both be named as joint entrants should the entry make it to the shortlist. Creditors in the utilities or telecoms sectors may nominate a provider.

Best Training Provider

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Who should enter

Trade bodies, academic institutions, debt advice providers, consultancies, accountancy and professional services firms, law firms, water, energy or telecoms providers, debt collection agencies, debt purchasers, BPOs & third party administrators, judicial services & enforcement providers.

Best Use of Technology

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Who should enter

Any creditor in the utilities or telecoms sectors, or any debt purchaser, DCA, law firm, or credit reference agency, using technology to improve customer service in the collections and recoveries field, in utilities or telecoms sectors. Alternatively, any combination of a technology user and supplier can submit a joint entry.

Best Vulnerable Customer Support Initiative

Enter now

Who should enter

Creditors in the utilities or telecoms sector, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms. Joint entries will be accepted from any of these companies and one of its service providers.

Best Vulnerable Customer Support Team

Enter now

Who should enter

Any team tasked with supporting vulnerable customers, that works for any of the following organisations: Creditors in the utilities or telecoms sectors, or debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Charitable Initiative of the Year

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Who should enter

Any company, either creditor or otherwise, considering itself a part of the collections industry, which is active in the utilities or telecoms sectors.

Energy Team of the Year – Collections

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Companies eligible to be nominated

Teams performing a collections function for a creditor in the energy sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors, and teams within a debt collection agency (DCA), law firm, debt purchaser or BPO, working for a creditor. Creditors may nominate a team within a DCA, law firm debt purchaser or BPO, and vice versa.

Energy Team of the Year – Credit

Enter now

Companies eligible to be nominated
Teams performing a credit and debt management function within a creditor in the energy sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors only, however third-party partners may nominate on behalf of a creditor.

Telecoms and Home Media Team

Enter now

Companies eligible to be nominated
Credit or collections teams working with consumer and commercial customers for a creditor in the telecoms sector (including home internet, TV and multimedia entertainment, mobile and any other telecommunications/media activities). This category is open to in-house teams within creditors, however third party partners may nominate on their behalf.

Transformation Programme of the Year

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Who should enter

Any UK creditor or supplier, operating in either the utilities or telecoms sector, which has made a step change in its existing procedures, operations and/or technology within their collections/customer services function, with demonstrable benefits for their organisation.

Vulnerability Champion

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Individuals eligible for nomination

As opposed to a frontline agent, this category is for managers, senior managers, directors, divisional heads, c-suite executives, or any other business leaders, working for any of the following: Creditors in the utilities or telecoms sector, DCAs, debt purchasers, BPOs and third-party servicers.

This individual must have led either an initiative, set of initiatives, programmes, policy or process changes, a team or set of teams, with a specific focus on supporting vulnerable customers.

Water Team of the Year – Collections

Enter now

Companies eligible to be nominated

Teams performing a collections function for a creditor in the water sector, who are working with consumer and/or commercial customers. This category is open to in-house collections/customer service teams within creditors, and teams within a debt collection agency (DCA), law firm, debt purchaser or BPO, working for a water supplier. Creditors may nominate a team within a DCA, law firm debt purchaser or BPO, and vice versa.

Water Team of the Year – Credit

Enter now

Companies eligible to be nominated:
Teams performing a credit and debt management function within a creditor in the water sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors only, however third-party partners may nominate a team within a water supplier.

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Reasons to attend


Receive vital updates on legislation and the introduction of new tariffs

Hear from the likes of OFGEM and OFWAT on GDPR, vulnerability with data compliance and customer retention

Gain ideas from best practice case studies and how your industry peers are overcoming shared problems


Attended in 2018

Big questions the agenda will cover


• What does 'good' look like when balancing automated and human contact strategies?

• Should we conduct internal and external data checks on vulnerability before passing an account to an external collections partner?

• What contact strategy works best?

Reasons to sponsor


• Awareness - Establish your presence in the market, or consolidate your position as a leading provider


• New business - Strengthen and build business relationships by meeting your target audience face-to-face


• Exposure - Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

Headline Sponsor

Experian

Sponsors

Vulnerability Registration Service
Money Advice Trust

Supporters

CCTA
CFA
CSA
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