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Heavyweight, issue-led feature copy, informed by close knowledge of the challenges and opportunities facing the market.
Tesco Bank sees estimated credit losses spike by more than 100%

Tesco Bank sees estimated credit losses spike by more than 100%

20 Apr 2021Lauren TavenerLauren Tavener
Tesco Bank has seen estimated credit losses (ECL) on customer loans rise by 102% to £360m, in the year to February, its annual results show
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Best Practice Case Study: How PayPlan created a complete digital journey for debt advice
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Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

30 Jun 2020Credit Strategy
In 2018, the Credit Awards judges voted for PayPlan to win the Debt Advice Provider of the Year category. The entry, which detailed a crucial partnership with Nationwide Building Society, is included here
Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

24 Jun 2020Credit Strategy
At the Utilities & Telecoms Awards 2019, npower won the Best Outsourcing and Partnership Initiative award for its partnership with Sonex. Through the partnership, npower saw a reduction in the number of vulnerable customers reaching the later stages of collections
Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients
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Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients

19 Jun 2020Credit Strategy
In 2018, the Credit Awards judges voted for Lloyds Banking Group to win the Best Vulnerable Customer Team category. The entry, which detailed a vital partnership with Macmillan Cancer Support, is included in this article
How Virgin Money’s campaigns helped customers affected by Hurricane Irma
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How Virgin Money’s campaigns helped customers affected by Hurricane Irma

12 Feb 2020Credit Strategy
Through 2018 and 2019 Virgin Money ran campaigns to support customers facing sudden job losses, then expanded them to help customers at immediate risk after natural disasters. The outstanding success of this initiative secured the Best Conduct and Culture Award, at the 2019 Collections & Customer Service Awards. The winning entry is detailed here.

More topics for you

The Credit 500 for 2021 has been revealed – with a new focus on gender diversity

The Credit 500 for 2021 has been revealed – with a new focus on gender diversity

Top Stories20 Apr 2021Credit Strategy
The new Credit 500, an index of the most influential people in consumer and commercial credit in 2021, has now been published in full
Virgin Media and 02 merger gets provisional green light

Virgin Media and 02 merger gets provisional green light

Top Stories15 Apr 2021Marcel Le Gouais
The Competition and Markets Authority (CMA) has provisionally cleared the proposed merger of Virgin Media and Virgin Mobile with O2
“The ability of humans to adapt is fantastic”

“The ability of humans to adapt is fantastic”

Features09 Apr 2021Marcel Le Gouais
José Luiz Rossi, managing director for Experian UK and Ireland, describes to Marcel Le Gouais the experience of running a business with over 3,500 staff through a once-in-a century event
Opinion: Our progress in placing 'credit invisibles' on the map

Opinion: Our progress in placing 'credit invisibles' on the mapSPONSORED ARTICLE

Opinion30 Mar 2021Jonathan Westley
A campaign led by Experian has reduced the number of credit invisibles in the UK by more than 600,000. New data sources will continue to be instrumental in reducing this total further, explains Jonathan Westley

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