In 2018, the Credit Awards judges voted for PayPlan to win the Debt Advice Provider of the Year category. The entry, which detailed a crucial partnership with Nationwide Building Society, is included here
At the Utilities & Telecoms Awards 2019, npower won the Best Outsourcing and Partnership Initiative award for its partnership with Sonex. Through the partnership, npower saw a reduction in the number of vulnerable customers reaching the later stages of collections
In 2018, the Credit Awards judges voted for Lloyds Banking Group to win the Best Vulnerable Customer Team category. The entry, which detailed a vital partnership with Macmillan Cancer Support, is included in this article
Through 2018 and 2019 Virgin Money ran campaigns to support customers facing sudden job losses, then expanded them to help customers at immediate risk after natural disasters. The outstanding success of this initiative secured the Best Conduct and Culture Award, at the 2019 Collections & Customer Service Awards. The winning entry is detailed here.
A campaign led by Experian has reduced the number of credit invisibles in the UK by more than 600,000. New data sources will continue to be instrumental in reducing this total further, explains Jonathan Westley
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