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Best Practice Case Study: Why RateSetter opted for tailored (not automated) customer conversations

Best Practice Case Study: Why RateSetter opted for tailored (not automated) customer conversations

14 Apr 2021Marcel Le GouaisMarcel Le Gouais
At a time where millions of customers were self-certifying requests for payment holidays, personal lender RateSetter chose to talk customers through its breathing space option rather than use an automated process. This was one factor that stood out to judges of the Lending Awards 2020, who voted RateSetter winner of the Alternative Consumer Lender of the year category
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Debt purchasers continue growth in Q1

Debt purchasers continue growth in Q1

30 May 2019Calum Fuller
Debt purchasers Arrow Global and Cabot Credit Management both saw their revenues grow by more than 12 percent in the first quarter of the year, while Lowell grew was just shy of double-digit growth

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