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Credit Strategy

U&T Awards 2017

Thu Oct 5, 2017
19:15 - 01:00
The Nottingham Belfry, Nottingham

Supporting excellence within credit and collections in Utilities & Telecoms

Taking place on the evening of the Household Credit Conference, the U&T Awards will celebrate, recognise and honour the hard work and best practice in one of the biggest gatherings of utilities and telecoms collections professionals, drawn from across the energy, water and telecoms sectors.

The awards celebrate their 7th year this year and present a great chance to showcase the hard work and achievements of organisations, teams and individuals over the previous twelve months.


Entries have now closed but if you have any questions regarding awards entries please don’t hesitate to get in touch with our events team on 020 7940 4835.


Find out more



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5 reasons why you should attend

5 reasons why you should attend

Speakers announced: View All

Speakers announced:

Geraldine Irwin

Head of Billing Revenue and Collections
Northern Ireland Water

Lisa Connell

Customer Manager Debt Recovery
Northumbrian Water

Steve Banks

Head of Domestic & Small Business Credit Risk

Matt Mattock

Collections Strategy Manager
Telefonica UK

Ian Parry

Head of Operations
Pure Planet

Claire Moore

Head of Residential Credit Management

Annette Hardcastle

Head of BGR Credit & Collections
British Gas

Amanda Scovell

Cash and Debt Manager
Thames Water

Paul Stretton

Head of Debt & Credit

Samera Ali

National Bill-to-Pay Manager
Virgin Media Business


Investing in Credit Strategy’s Utilities & Telecoms Awards is an excellent opportunity to raise awareness of your brand in front of a discerning audience.


Interested in sponsoring?


Why Exhibit or Sponsor?  Request Media pack

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Headline sponsor: Capita


Event and Category Sponsors

Court Enforcement Services
Katabat (CMC Agile)

Why exhibit or sponsor?


With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of utilities and telecoms professionals.


7 key reasons why you can’t afford to miss out!

  1. Gain significant brand exposure pre- and post-event through our extensive marketing and editorial coverage – including a weekly show newsletter
  2. Accomplish more with less time out of the office with this concentrated one-day conference where the who’s who of the industry will be in attendance
  3. Launch a new product or service and showcase your solutions live
  4. Make direct contact with new prospects
  5. Establish your presence in the market, or consolidate your position as a leading provider
  6. Strengthen existing business relationships by catching up with your contacts face-to-face
  7. Sponsor with confidence; Credit Strategy has over 17 years’ experience in running conferences for the credit market


We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 conference by calling the business development team Louis or Michael today on 020 7940 4835


Request Media pack


Sponsorship Enquiry

If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the Utilities and Telecoms Awards team will be in touch.


Become a sponsor


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Winners & Finalists

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2017 Finalists

Best Outsourcing and Partnership Initiative of the Year - sponsored by Katabat
  • Arum and Thames Water
  • Citizens Advice Coventry and Severn Trent
  • Equifax and SagaCity
  • Esendex and npower
  • Marston Holdings, Southern Water and UK Search
  • Sigma and Extra Energy
  • Sigma and Scottish Power

Best Use of Technology
  • Baker Tilly Creditor Services LLP
  • Callcredit and PFP Energy
  • Esendex and npower
  • High Court Enforcement
  • Pure Planet

Best Vulnerable Customer Support Team - sponsored by Capita
  • British Gas - Priority Services Team
  • British Gas - The Consumer Vulnerability Team
  • Callcredit and Loop
  • Citizens Advice Coventry and Cadent Gas - AWS
  • Consumer Council for Water (CCWater)
  • High Court Enforcement
  • Orbit and United Utilities
  • Severn Trent Water

Energy Team of the Year - sponsored by Capita
  • British Gas
  • EDF Energy I&C Collections Team

  • Scottish Power

Innovation of the Year - sponsored by Court Enforcement Services
  • Callcredit
  • Esendex and npower
  • TDX Group

Leader of the Year - Transition & Implementation
  • Matt Baker - British Gas
  • Tom Somerville - Orbit
  • Andrew White - Consumer Council for Water (CCWater)

Telecoms & Home Media Team of the Year - sponsored by Lowell
  • Tesco Mobile
  • Three

Water Team of the Year

  • Severn Trent Water
  • United Utilities

Winners 2016

Winners U&T 2016 - 1

Court Enforcement Services

Best Use of Technology

Winners U&T 2016 - 2

EDF Energy

Energy Team of the Year

Winners U&T 2016 - 3

Thames Water - Bill to Cash Team

Water Team of the Year

Winners U&T 2016 - 4

Talk Talk Business and Tesco Mobile

Telecoms Team of the Year

Winners U&T 2016 - 6

Scottish Power and The Sigma Financial Group

Best Outsourcing Initiative of the Year

Winners U&T 2016 - 7

British Gas

Innovation of the Year

Winners U&T 2016 - 8

First Utility and The Sigma Financial Group

Best Joint Customer Service Initiative of the Year

Winners U&T 2016 - 9

Severn Trent - Care & Assistance Team

Best Vulnerable Customer Support Team

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The Utilities & Telecoms Awards is one of the most important dates in the industry’s calendar across the UK. They celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.


Entries have now closed but if you have any questions regarding awards entries please don’t hesitate to get in touch with our events team on 020 7940 4835.

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2017 categories

Water Team of the Year

Energy Team of the Year

Telecoms and Home Media Team of the Year

Best Use of Technology

Innovation of the Year

Best Outsourcing and Partnership Initiative of the Year

Best Vulnerable Customer Support Team

Leader of the Year: Transition and Implementation

Book now


The shortlisting announcement will take place on 28 August.

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The Conference

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Credit risk, customer service and collections for water, energy and telecoms

Formerly known as U&T; Credit Strategy has been gathering credit, risk, collections and compliance experts from a wide spectrum of the UK’s utilities and telecoms providers for this annual conference for nearly a decade.


One of the biggest gatherings of water, energy and telco credit heads

Attended by heads of collections, customer service and credit; Household Credit is one of the best opportunities of the year to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.




Learn more

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Want to know more about the awards process? Simply give us a call.


020 7940 4835


Or, click the book now button below to complete your table booking.




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Each person receives one welcome drink, a three course meal followed by coffee & petit fours, half a bottle of wine and water.


Platinum zone tables include all of the above plus the best seats in the house, a bucket of 10 premium beers, 2 bottles of premium Champagne and table entertainment.


Dress Code: Strictly black tie


Platinum Zone - £4,500 + VAT
Gold Zone - £3,500 + VAT
Silver Zone - £3,000 + VAT
Bronze Zone - £2,500 + VAT
Table plan and prices


Nottingham Business Park,
The Nottingham Belfry Hotel,
Mellors Way,



The Hotel is ideally located at the entrance to Nottingham, just a mile from J26 of the M1, 15 miles from East Midlands Airport and just 5 miles from the city centre.


The hotel has 250 car parking spaces and comes with an electric car charging point.

Free internet access is provided for all guests.

see map

Order of Ceremonies

7.15pm Drinks reception

7.45pm Call to dinner

8.00pm Welcome address from the organiser

8.10pm Charity beneficiary


8.15pm Dinner

10.00pm Entertainment

10:15pm Awards presentation

10.50pm After party and networking

01.00am Carriages

General contacts

General Enquiries
020 7940 4835 - press 0


020 7940 4835 - press 1



020 7940 4835 - press 2


020 7940 4835 - press 3


020 7940 4835 - press 4



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