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Debate: What role for humans in the future of collections?

Wed Apr 25, 2018
08:30 - 12:00
The Law Society, London WC2A 1PL

What role for humans in the future of collections? 

In collections, AI is now a vital tool to improve customer experience (CX) and increase process efficiency. This was a clear hot topic at this month’s Credit Summit and forms a central discussion point of the 1st DBC for Collections Live Debate.

Credit Strategy is working with Intelligent Environments to bring you The Digital Banking Club on 25 April 2018 which will discover how your business needs to prepare for an AI-driven world – and not get left behind.


Register here

Key discussion areas will include:

  • What is the art of the possible with AI? What is fact? What is fiction?
  • Can AI deliver a better collections performance?
  • Can a chatbot or virtual assistant really offer a better CX?
  • Can this technology identify and support vulnerable customers?
  • What does the long-term future hold for agents?


The debate will be chaired by our Consulting Editor, Fred Crawley. Joining Fred are:

Martha Bennett
Principal Analyst
Forrester Research


Read 60 second interview

Terry Cordeiro
Head of Product Management - Applied Science and Intelligent Products, Group Transformation
Lloyds Banking Group
Stuart Sykes
Group Customer Operations Director
Simon Cadbury
Director of Strategy, Marketing and Innovation
Intelligent Environments



The Law Society, London WC2A 1PL

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