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Credit Strategy

Household Credit Conference 2017

Thu Oct 5, 2017
08:15 - 16:30
The Nottingham Belfry, Nottingham

Credit risk, customer service and collections for water, energy and telecoms

Formerly known as U&T; Credit Strategy has been gathering credit, risk, collections and compliance experts from a wide spectrum of the UK’s utilities and telecoms providers for this annual conference for nearly a decade.


Book your ticket

One of the biggest gatherings of water, energy and telco credit heads

Attended by heads of collections, customer service and credit; Household Credit is one of the best opportunities of the year to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.


Join our executive and c-level speakers

Already confirmed as participating include:

British Gas • Northumbrian Water • OFGEM • Tesco Mobile • United Utilities • nPower • Pure Planet • Dixons Carphone • Consumer Council for Water • E.ON • Co-Operative Energy • • National Energy Action • Smart Energy GB • South East Water • Extra Energy • Standing on Giants • Severn Trent Water • Brent Council • Sutton & East Surrey Water • Citizens Advice • Waterscan • Risk & Assurance Group

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Tackling issues specific to water, energy and telecoms

You can attend the sessions that are directly relevant to your sector and solve the problems you’re facing day-to-day:

Water How will the proposed open water market shape collections and customer service?

Energy What do collections and credit risk need to do to meet the CMA and OFGEM recommendations?

Telcos What will the future customer, tariff and billing model look like?


Gain your annual update of the industries major developments

Understanding the new systems and processes that are being adopted across the board, and understand how your industry colleagues are overcoming shared problems. We will be exploring:

Credit, billing and collections strategy

• What does GDPR mean for utilities and customer interaction?

• Tackling occupier debt

• Mitigating fraud and theft risk

• Data sharing between water, energy and telcos

Customer service

• Identifying and engaging with vulnerable customers

• Encouraging positive online discussions around debt

• Understanding customer behaviours

• Supplier management / contact strategy / digital collections

Customer motivations

• Economic outlook and post-election landscape

• Household priorities and social vulnerability

Returning for it’s 7th year: The U&T Awards

Celebrate the customer service and credit achievements of the industry at the U&T Awards. With over 250 attendees last year, this is a great opportunity to treat your team and host your colleagues, clients and contacts at one of the big parties of the year. Understand who is leading the industry in customer contact, treating customers fairly and commercial efficiencies.

Speakers announced: View All

Speakers announced:

Louise Beardmore

Customer Service Director
United Utilities

Steve Banks

Head of Domestic Credit Risk
RWE nPower

Jeremy Heath

Innovation Manager
Sutton and East Surrey Water

Gary McCready

Director Commercial Strategy Analytics
Dixons Carphone

Steve George

Customer Services Director
South East Water

Chris Harris

Head of Regulation and Policy

Steve Crabb

Head of Vulnerable Customers
British Gas

Mark Wilkinson

Head of Collections
Northumbrian Water

Meghna Tewari

Head of Consumer Vulnerability Strategy

John Preston

Head of Billing Collections Risk and Assurance
Tesco Mobile

Neil Pendle

Managing Director

Ian Parry

Head of Operations
Pure Planet

Paul Stretton

Credit Risk Manager
Extra Energy

Rob Laban

Debt Insights and Systems Manager

Maria Wardrobe

Director of Communications

Duncan Carter

Smart Metering Strategy Manager
CoOperative Energy

Gabriel Fraga

Chief of Communities
Standing on Giants

Rob Smith

Head of Policy and Public Affairs
Smart Energy GB

Victoria MacGregor

Director of Energy
Citizen's Advice

Stephen Murray

Energy Commercial Manager

Rob Chapman

Risk and Assurance Group

Chris Wallace


Dave Verma

Counter Fraud Manager
Brent County Council

Edward Hodson

Policy Officer
Coventry CAB

Andy Hughes

Head of Credit Management
Severn Trent Water


The Household Credit agenda will provide water, energy and telco professionals the chance to drill down and solve issues specific to their industry, as well as benefit from the opportunity to discover how their industry peers are overcoming the common challenges.

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This is the agenda at a glance. For a full breakdown on the individual sessions including the complete speaker list please download the full agenda.


View the full agenda








Welcome from Credit Strategy





Regulatory Panel: Conduct and codes of practice



KEYNOTE - Household consumer priorities and social vulnerability



Forming your customer contact strategy



Morning break




Assessment of switching and customer retention



SMART metering




Implementing OFGEM and CMA
investigation outcomes







PR19 and the customer journey in 2017



Open Water:
The customer journey and future market



Affordability and forbearance within the water industry





Future billing models





Tackling occupier debt and market transiency




Identifying and engaging with vulnerable




Customer behaviours




Fraud and theft





What does GDPR mean for credit,
collections and customer interaction?



Data sharing between water,
energy and telecoms







Encouraging positive online discussions around debt



End of conference

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Investing in Credit Strategy’s Household Credit Conference is an excellent opportunity to raise awareness of your brand in front of a discerning audience.


Interested in sponsoring?


Why Exhibit or Sponsor?  or Become a Sponsor now

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Headline sponsor: Capita


Silver sponsors

Intelligent Environments

Event sponsors

Lexis Nexis



Why exhibit or sponsor?


With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of household credit professionals.


7 key reasons why you can’t afford to miss out!

  1. Gain significant brand exposure pre and post-event through our extensive marketing and editorial coverage – including a weekly show newsletter
  2. Accomplish more with less time out of the office with this concentrated one-day conference where the who’s who of the industry will be in attendance
  3. Launch a new product or service and showcase your solutions live
  4. Make direct contact with new prospects
  5. Establish your presence in the market, or consolidate your position as a leading provider
  6. Strengthen existing business relationships by catching up with your contacts face-to-face
  7. Sponsor with confidence; Credit Strategy has over 17 years’ experience in running conferences for the credit market


We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 conference by calling the business development team Louis or Michael today on 020 7940 4835


Request Media pack


Sponsorship Enquiry

If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the Household Credit Conference team will be in touch.


Become a sponsor


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The Awards

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U&T Awards

The Utilities & Telecoms Awards is one of the most important dates in the industries calendar across the UK. They celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.


Utilities & Telecoms Awards 2017 will take place in October and present a great chance to showcase the hard work and achievements of organisations, teams and individuals over the previous twelve months.



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Want to know more about the conference, the agenda, or wish to book? Simply give us a call.


020 7940 4835


Or, click the book now button below and a member of the booking team will be in touch within 24 hours.



Book now Venue


Prices and Deadlines


Charity / non-profit rates are available, find out details for these rates by calling 020 7940 4835.


Price increases by £10pw



Week commencing
16 £409


19 June
15 £419 £820 26 June
14 £429 £830 3 July
13 £439 £840 10 July

Price increases by £20pw

12 £459 £860 17 July
11 £479 £880 24 July
10 £499 £900 31 July
9 £519 £920 7 August
8 £539 £940 14 August
7 £559 £960 21 August
6 £579 £980 28 August
5 £599 £1,000 4 September
4 £619 £1,020 11 September
3 £639 £1,040 18 September

Price increases by £50pw

2 £689 £1,090 25 September
1 £739 £1,140

2 October



Contact us

General Enquiries

E-mail or call 020 7940 4835 - press 0


E-mail or call 020 7940 4835 - press 4


E-mail or call 020 7940 4835 - press 2


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Get Social

Keep up-to-date with the latest news, reviews and events. Join the conversation on the Credit Strategy social media channels – Twitter and LinkedIn.

Directions and location

The Nottingham Belfry Hotel is ideally located at the entrance to Nottingham, just a mile from J26 of the M1, 15 miles from East Midlands Airport and just 5 miles from the city centre.


The hotel has 250 car parking spaces and comes with an electric car charging point.


Free internet access is provided for all guests.


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