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CCS Awards 2018

Wed Nov 21, 2018
19:00 - 02:00
The Midland Hotel, Manchester
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The Collections & Customer Service Awards (CCS Awards) will return for its 12th year in November 2018 once again to recognise the outstanding achievements of those within collections and customer service.

 

The awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities.

 

Secure your table and check table availability by clicking the book now button below.

 

Book now

 

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introduction

The CCS awards are independently judged and culminate in a prestigious black tie dinner and ceremony. It’s the main event in the collections calendar where the industry gathers for a relaxed glitzy evening, providing an excellent forum for celebrating success with unparalleled networking opportunities. Once again, the awards night follows the Collections, Debt Sale & Purchase Conference during the day at the same venue.

 

Thinking about sponsoring?


Take advantage of the high exposure marketing campaign by signing up today. Contact our sales team for more information.

 

Why sponsor

2017 Speakers View All

2017 Speakers

Michael Hainge

Commercial Director
London Borough of Hammersmith and Fulham

Paul Mason

Executive Director
Student Loans Company

James Appleby

Head of Credit Operations
Vanquis Bank

Leigh Berkley

Vice President
Credit Services Association (CSA)

Tasneem Bhamji

Head of Transformation - Credit Operations
Lloyds Banking Group

Nick Winterbottom

Head of Collections Strategy and Change
National Austrailia Group (CYBG)

Mark Gregory

Senior Recoveries Manager
Barclaycard

Sara de Tute

Non Executive Director
Lowell Group

Laurence Venn

Head of Collections and Recoveries
Yorkshire Building Society

Ian Worthington

Senior Recoveries Strategy Manager
MBNA

Sponsor

Investing in Credit Strategy’s CCS Awards is an excellent opportunity to raise awareness of your brand in front of a discerning audience.

 

Interested in sponsoring?

 

Become a sponsor  Request Media pack

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2017's category sponsors

Intelligent Environments
Lowell

Event sponsors

Adare
HCE

Why exhibit or sponsor?

 

With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of collections professionals.

 

6 key reasons why you can’t afford to miss out!

  1. Gain significant brand exposure pre- and post-event through our extensive marketing and editorial coverage – including a bi-weekly newsletter
  2. Accomplish more with less time out of the office with this evening awards where the who’s who of the industry will be in attendance
  3. Make direct contact with new prospects
  4. Establish your presence in the market, or consolidate your position as a leading provider
  5. Strengthen existing business relationships by catching up with your contacts face-to-face
  6. Sponsor with confidence; Credit Strategy has over 17 years’ experience in running awards for the credit market

 

We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 awards by calling the business development team Ella, Louis or Michael today on 020 7940 4835

 

Request Media pack

 


Sponsorship Enquiry

If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the CCS Awards team will be in touch.

 

Become a sponsor

 

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Winners

Credit Strategy would like to congratulate all of this year’s Collections & Customer Service Awards winners.

 

2016 Winners

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Each year the awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities.

 


Winners 2017

Winners CCS 2017 - 1 Best Collections Technology

Interact Collect - Intelligent Environments

Best Collections Technology

 Winners CCS 2017 - 2 Charitable Initiative of the Year

North Warwickshire Borough Council

Charitable Initiative of the Year

Winners CCS 2017 - 3 Best Public Sector Collections Team - Local

North Warwickshire Borough Council

Best Public Sector Collections Team - Local

 

Winners CCS 2017 - 4 Best Public Sector Collections Team - National

HM Revenue & Customs, Field Force

Best Public Sector Collections Team - National

Winners CCS 2017 - 5 Debt Purchaser of the Year

Arrow Global

Debt Purchaser of the Year

Winners CCS 2017 - 6 Agent of the Year

Dominic Jones, Phillips and Cohen

Agent of the Year

Winners CCS 2017 - 7 Best Judicial & Legal Services Provider

Ascent Legal - Ascent Performance Group

Best Judicial & Legal Services Provider

Winners CCS 2017 - 8 Best Conduct & Compliance Culture

1st Credit

Best Conduct & Compliance Culture
Sponsored by Lowell

Winners CCS 2017 - 9 Best Contact Centre Team

MYJAR

Best Contact Centre Team

 

Winners CCS 2017 - 10 Best Customer Service Provider

1st Credit

Best Customer Service Provider
Sponsored by Intelligent Environments

Winners CCS 2017 - 11 Best Training Provider

Money Advice Trust

Best Training Provider

 

Winners CCS 2017 - 12 Transformation Programme of the Year

YBS Group - Collections and Recoveries

Transformation Programme of the Year

Winners CCS 2017 - 13 Vulnerable Customer Support Initiative - Non-creditor

Arrow Global

Vulnerable Customer Support Initiative
- Non-creditor

Winners CCS 2017 - 14 Vulnerable Customer Support Initiative - Creditor

British Gas - Consumer Vulnerability Team
Vulnerable Customer Support Initiative
- Creditor

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The Conference

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Returning for its 18th year, the CDSP Conference is one of the biggest events in the collections calendar.

The Conference

Held for a number of years at the iconic Midland Hotel, Manchester, and followed by the hugely successful Collections & Customer Service Awards, this truly is one of the biggest industry gatherings of the year.


CDSP will focus on best practice within UK Collections and European NPL & debt sale opportunities.

 

Top reasons to attend:

  • Examine how creditors are preparing to deal with the rising levels of consumer credit
  • Understand where digitalisation is improving collections practice and customer service
  • Gauge how creditors are classifying vulnerability, against the backdrop of regulation
  • Hear a presentation on IFRS 9: Understand its potential impact of identifying risk early and preventing accounts falling into arrears
  • Analyse how creditors are prepared for SMCR, and how the Standard Financial Statement will affect the I&E process

 

LEARN MORE

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Book

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Want to know more about the awards? Need advice on what categories to enter or wish to book? Simply give us a call:

 

020 7940 4835

 

Or, you can leave your details here and we’ll get back in touch to answer your queries or confirm your place within 24 hours.

 

Book your table Venue

 


 

Prices

When booking a table, each person receives one welcome drink, a three course meal followed by coffee & petit fours, half a bottle of wine and water.

 

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Platinum Zone - £4,000 + VAT
Gold Zone - £3,700 + VAT
Silver Zone - £3,350 + VAT
Bronze Zone - £3,000 + VAT

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Tableplan

 

Venue

The Collections & Customer Service Awards will take place on the 21 November 2018 at:


The Midland Hotel,
Peter Street,
Manchester,

M60 2DS

 

see venue

 

Travel directions to The Midland Hotel, Manchester:

- By rail:

Nearest train station

Oxford Road - 300 metres

Manchester Piccadilly - ¾ mile

- By car:

From the south:
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103).Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the hotel is facing you.


From the north:
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards theTrafford Centre. Follow signs for the city centre and Manchester Central Convention Complex (A57). Turn left intoWater Street and left onto the A56 Deansgate. Turn right onto Peter Street and the hotel is 300 metres on the right hand side.

Parking:

Please note that the hotel does not have its own car park, however, parking is available at the NCP Manchester Central (formerly known as G-Mex Centre) to the rear of the hotel.

Getting to us with your sat nav: When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel. To go directly to the NCP Manchester Central car park, use postcode M2 3GX


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