CDSP Conference 2017

Wed Nov 22, 2017
08:15 - 16:45
The Midland Hotel, Manchester

The forum for gauging excellence in collections practice and deleveraging opportunities


The CDSP Conference returns for its 17th year in 2017 with a two streamed agenda, now open to view, focussing on UK debt sale and collections and the European NPL market.

View agenda

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Held at the iconic Midland Hotel, Manchester, and followed by the hugely successful Collections & Customer Service Awards, CDSP will cover two streams. Focussing on best practice within UK Collections and European NPL & debt sale opportunities, the conference enables you to attend the sessions relevant to your job:

  1. UK Collections
    Collections operations, exceeding regulatory requirements and improving customer treatment
  2. European Debt Sale
    Exploring how the debt purchase market is converging across Europe

The event also comprises an exhibition of a range of suppliers of products and services to the collections and customers service marketplace.


Register now

Speakers View All


Iñigo Velázquez

Managing Director - Banking and Portfolios

Heather Williams

Head of Collections

George Bobvos

Real Estate Asset Management
Intesa Sanpaolo GroupCIB

Iain Cheshire

Head of Credit Underwriting
Starling Bank

Richard Wilson

Group Chief Credit Officer
OneSavings Bank

Chris Warburton

ACMA CGMA - Lead Consultant

Chris Fitch

Research Fellow
University of Bristol

Michael Hainge

Commercial Director
London Borough of Hammersmith and Fulham

Leigh Berkley


Paul Mason

Executive Director
Student Loans Company

Randy McFarlane

Head of Sales and Partnerships
Intelligent Environments

Agenda at a glance

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Agenda at a glance


This is the agenda at a glance. For a full breakdown on the individual sessions including the complete speaker list please download the full agenda.


View the full agenda

08.55: Opening address from Credit Strategy

09.10: Collections ready: Strategies addressing economic uncertainty

09.45: Future models for debt sale and contingency collections

10.20 Public sector collections: Strategy and conduct

10.55 Break


This stream will explore collections operations, exceeding regulatory requirements and customer treatment


This stream will explore how the debt purchase market is converging across Europe

11.15 Governance and conduct risk in 2018

11.15 Mapping the European NPL Landscape

11.50 Identifying and acting on customer vulnerability


11.50 Effective portfolio management


12.25 Lunch

13.30 Where digitalisation is improving collections practice and customer service

13.30 Debt sale panel: Northern and Western Europe


14.05 Changes to affordability assessments


14.05 Debt sale panel: Southern and Eastern Europe


14.40 Break

15.00 IFRS 9

15.35 GDPR and ePrivacy

16.10 End of conference

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Bringing collections professionals together, the CDSP Conference offers a wide range of sponsorship and branding opportunities to meet your marketing needs, and is the event for interaction with decision makers from across the collections sector.

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Gold Sponsor

Intelligent Environments

Event Sponsor


Event Supporter


Why exhibit or sponsor?


With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of collections professionals.


7 key reasons why you can’t afford to miss out!

  1. Gain significant brand exposure pre and post-event through our extensive marketing and editorial coverage – including a weekly event newsletter
  2. Accomplish more with less time out of the office with this concentrated one-day conference where the who’s who of the industry will be in attendance
  3. Launch a new product or service and showcase your solutions live
  4. Make direct contact with new prospects
  5. Establish your presence in the market, or consolidate your position as a leading provider
  6. Strengthen existing business relationships by catching up with your contacts face-to-face
  7. Sponsor with confidence; Credit Strategy has over 17 years’ experience in running conferences for the credit market


We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 conference by calling the business development team Ben, Louis or Michael today on 020 7940 4835


Request Media pack


Sponsorship Enquiry

If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the CDSP Conference team will be in touch.


Become a sponsor


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The Awards

The Collections & Customer Services (CCS) Awards take place directly after the CDSP Conference. The prestigious black tie dinner and ceremony provides an excellent forum for celebrating success and unparalleled networking opportunities.

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The awards scheme reflects the industry’s focus on conduct and compliance, particularly when it comes to the treatment of vulnerable customers.


The categories reflect the exceptional and critical work ongoing within the profession and reflect the industry’s ever-changing approach to customers.




Click here for all the important Collections & Customer Service Awards information including venue, table plan and order of ceremonies for 2017.


Secure your ideal table in the best position or see table availability by clicking the book now button below.


Learn more

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Want to know more about the conference, the agenda or wish to book? Simply give us a call.


020 7940 4835


Or, click the book now button below and a member of the booking team will be in touch within 24 hours.



Book Now  Venue

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Prices and Deadlines

Charity / non-profit rates are available, find out details for these rates by calling 020 7940 4835.



Ticket type



Debt purchaser





Super Early Bird

£399 + VAT

Available until 11 August 2017

Early Bird

£499 + VAT

Available from 12 August until 15 September 2017

Normal Rate

£599 + VAT

Available from 16 September until 22 November 2017


Super Early Bird

£599 + VAT

Available until 11 August 2017

Early Bird

£699 + VAT

Available from 12 August until 15 September 2017

Normal Rate

£799 + VAT

Available from 16 September until 22 November 2017

Contact us

020 7940 4835 - press 1
020 7940 4835 - press 4
020 7940 4835


020 7940 4835 - press 2

General Enquiries
020 7940 4835 - press 0


Keep up to date

Make sure that you stay on top of the latest agenda, speaker and general event updates by subscribing to our dedicated, bi-weekly newsletter.


Sign Up for CDSP newsletter

Directions and Location

The Midland Hotel,
Peter Street,

M60 2DS


See venue


Travel directions to The Midland Hotel, Manchester:

- By rail:

Nearest train station

Oxford Road - 300 metres

Manchester Piccadilly - ¾ mile

- By car:

From the south:
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103).Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the hotel is facing you.

From the north:
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards theTrafford Centre. Follow signs for the city centre and Manchester Central Convention Complex (A57). Turn left intoWater Street and left onto the A56 Deansgate. Turn right onto Peter Street and the hotel is 300 metres on the right hand side.


Please note that the hotel does not have its own car park, however, parking is available at the NCP Manchester Central (formerly known as G-Mex Centre) to the rear of the hotel.

Getting to us with your sat nav: When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel. To go directly to the NCP Manchester Central car park, use postcode M2 3GX



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