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Collections, Debt Sale & Purchase Conference

Wed Nov 20, 2019
08:15 - 16:45
The Midland Hotel, Manchester

Collections, Debt Sale & Purchase Conference 2019

Add to calendar 11/20/2019 08:15 AM 11/20/2019 04:45 PM Manchester CDSP Conference The CDSP Conference returns for its 19th year in 2019 and focuses on best practice in collections strategy and debt sale. Visit the CDSP website The Midland Hotel, Manchester


The conference has now come to a conclusion. Thank you to all who attended. We are currently working on the 2019 agenda.


The conference explored best practice in collections strategy, customer service, debt sale and life after Brexit.


The biggest annual gathering of collections and customers service professionals


Understanding the new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.


The 2018 agenda explored:

  • Collections for vulnerable customers – award winning case studies of how a raft of lenders are squaring up to the issue
  • Open banking and machine learning for collections – learn from the leaders who are at the forefront of developing practical usages for this technology
  • Debt sale opportunities for 2019 in the UK and beyond
  • Digital collections and customer interaction
  • Changing perceptions – how we are representing the industry
  • Future gazing – the lifecycle of debt 2018 and beyond

The perfect opportunity to make sure your systems and processes are up to scratch, expand your network and gain insight into how your colleagues are shaping the common challenges.


The audience:


Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.




2017 Speakers View All

2017 Speakers

Stuart Sykes

Chief Operating Officer
Castle Trust

Tasneem Bhamji

Product owner, financial wellbeing
Lloyds Banking Group

Richard Kernick

Collections Director
PSA Finance

Chris Ball

Head of Collections & Recoveries
Nationwide Building Society

Laurence Venn

Chief Executive Officer
Excel Field Services

Martin Coppack

Deputy-Chief Executive
Lending Standards Board

Alasdair Skeogh

Head of Credit Operations

Ronald Turnbull

Head of Debt Purchase
Vanquis Bank

Peter Wallwork

Chief Executive
Credit Services Association

Amer Bhatti

Chief Compliance Officer

Steve Crabb

Director, Corporate Citizenship and Consumer Vulnerability

David Poole

Chief Risk Officer

Stephen Bint

Head of Collections, Recoveries and Account Management Strategy
permanent tsb



The CDSP Conference provides unparalleled networking opportunities

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Audience profile:





"Well organised, interesting and lively dialogue with the panels and the speakers"


Member of the General Council

Bank of Greece



"Focused event upon debt sale and purchase, featuring speakers with lots of practical experience in the sector"



Mason Hayes & Curran



"Unique direct access to a broad range expertise and insight"


Client Services Director

Marston Holdings

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Frequently Asked Questions

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We offer preferential rates to:

  • all our Premium members
  • charities and non-profit organisations
  • ’New Generation’ (individuals of 30 years old and under within a creditor/lender company)




Pass rates

Super Early bird

(ended 3 August)

Early bird

(ended 7 September)



5 October)

Premium members Creditor £400 £500 £600 £700
Standard £600 £700 £800 £900
Non-members Creditor £450 £550 £650 £750
Standard £650 £750 £850 £900

Find out how to become a Premium member


All prices are VAT exclusive


Terms and Conditions apply









The Midland Hotel

Peter Street,

M60 2DS


Travel directions to The Midland Hotel, Manchester:

- By rail:

Nearest train station

Oxford Road - 300 metres

Manchester Piccadilly - ¾ mile

- By car:

From the south:
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103).Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the hotel is facing you.

From the north:
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards theTrafford Centre. Follow signs for the city centre and Manchester Central Convention Complex (A57). Turn left intoWater Street and left onto the A56 Deansgate. Turn right onto Peter Street and the hotel is 300 metres on the right hand side.


Please note that the hotel does not have its own car park, however, parking is available at the NCP Manchester Central (formerly known as G-Mex Centre) to the rear of the hotel.

Getting to us with your sat nav: When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel. To go directly to the NCP Manchester Central car park, use postcode M2 3GX





General enquiries
t: 020 7940 4835 - press 0
e: enquiries@creditstrategy.co.uk


Events team
t: 020 7940 4835 - press 4
e: events@creditstrategy.co.uk


Sales team

t: 020 7940 4835 - press 2
e: sales@creditstrategy.co.uk


Editorial team

t: 020 7940 4835 - press 1
e: editorial@creditstrategy.co.uk


Marketing team
t: 020 7940 4835 - press 3
e: marketing@creditstrategy.co.uk



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The Awards

Collections & Customer Service Awards

Recognising success in the Collections and Customer Service industry

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The Collections & Customer Service Awards returned for its 12th year to recognise the outstanding achievements of those within collections and customer service.


Aiming to reflect the exceptional and critical work within the industry, the awards honour professionals with a particular focus on conduct and compliance and include categories such as Agent of the Year, Best Collections Technology and Best Customer Service Provider - view the 2018 winners here.


Learn more

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