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Collections & Customer Service Awards

Wed Nov 21, 2018
18:30 - 01:00
The Midland Hotel, Manchester

Collections and Customer Service Awards 2018

Recognising success in the Collections and Customer Service industry

The Collections & Customer Service Awards return for its 12th year to recognise the outstanding achievements of those within collections and customer service.

 

 

Aiming to reflect the exceptional and critical work within the industry, the awards honour professionals with a particular focus on conduct and compliance and include categories such as Agent of the Year, Best Collections Technology and Best Customer Service Provider - view all CCS awards categories 2018.

 

The 2018 shortlist has now been revealed. Good luck to all the finalists!

 

View Shortlist 2018

 

 

Order of ceremonies

 

7.00pm - Drinks reception

7.30pm - Call to dinner

7.50pm - Welcome speeches

8.00pm - Dinner

10.00pm - Host introduction

10.15pm - Awards ceremony

11.20pm - After-party and networking

01.00am - Carriages

*these timings are subject to change

 

The awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities.

 

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James Appleby

Head of Credit Operations
Vanquis Bank

Laurence Venn

Chief Executive Officer
Excel Field Services

Nick Winterbottom

Head of Customer Support
CYBG

Chris Cousins

Supplier Conduct and Performance Manager
RBS

Richard Kernick

Head of Risk Strategy
Santander Consumer UK

Claire Moore

Director of Operations
BNP Paribas

Sara de Tute

Director
Credit Services Association

Russell Hamblin-Boone

Chief Executive Officer
Civil Enforcement Association

Audience

The Collections & Customer Service Awards provide an excellent forum for celebrating success and unparalleled networking opportunities.

 

 

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Previous attendees include:

 

 

"A fantastic event"

Paralegal
Keith Jones Partnership

 

"The only awards for our industry"

Head of Marketing
Hito

 

"Great networking opportunity and really good fun"

Assistant Manager, PI Client Services
BDO LLP
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Shortlist

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2018 Shortlist


Agent of the Year

Steven Garner, Phillips & Cohen Associates

Mark Green, HM Revenue & Customs

Yasmeen Iqbal, TSB

Brian Lewis, TSB

Stuart Paterson, HM Revenue & Customs

June Rae, Opos
Ania Smagiel, Arrow Global


Best Call Centre Technology Provider

Noble Systems - Noble Gamification

Opos


Best Conduct & Compliance Culture

Sponsored by Intrum

Hoist Finance

MYJAR

Opos

PiggyBank


Best Contact Centre Team

Arrow Global

Darcey Quigley & Co

Opos

PiggyBank

Shop Direct


Best Customer Service Provider

Sponsored by MBA Group

Elevate Credit International

Intrum UK

PiggyBank

Shop Direct

The Keith Jones Partnership


Best Legal Services Provider

Ascent Performance Group

BW Legal

Flint Bishop

Lowell Solicitors

Mortimer Clarke Solicitors part of the Cabot Credit Management Group

The Keith Jones Partnership

Walker Morris


 


Best Public Sector Collections Team

Accelerated Payments Aged Debt Team, HM Revenue & Customs

Cabinet Office DMI Framework Authority Team

HM Revenue & Customs, Debt Resolution Team, Glasgow


Best Technology Provider – Collections

Acquired Payments

Dukes Bailiffs

High Court Enforcement Group

HighRadius Corporation

Opos

Peak Collections

PiggyBank

Webio


Best Technology Provider - Credit Risk and Fraud Prevention

Bonafidee

Codat

Credit Kudos

Divido Financial Services

Zoot


Debt Purchaser of the Year

Arrow Global

Hoist Finance

Lantern

Link Financial Outsourcing


Responsible Debt Seller of the Year

Sponsored by Lantern

Arrears Management Team, NewDay

Shawbrook


Transformation Programme of the Year

Choose Wisely

Confused.com - Car Finance

Credit Resource Solutions

Zoot


Vulnerable Customer Support Initiative

Sponsored by BW Legal

EDF Energy - Vulnerable Customer Continuous Improvement Team

Link Financial

Opos


 

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Winners

Credit Strategy would like to congratulate all of 2017 Collections & Customer Service Awards winners.

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Winners CCS 2017 - 1 Best Collections Technology

Interact Collect - Intelligent Environments

Best Collections Technology

 Winners CCS 2017 - 2 Charitable Initiative of the Year

North Warwickshire Borough Council

Charitable Initiative of the Year

Winners CCS 2017 - 3 Best Public Sector Collections Team - Local

North Warwickshire Borough Council

Best Public Sector Collections Team - Local

 

Winners CCS 2017 - 4 Best Public Sector Collections Team - National

HM Revenue & Customs, Field Force

Best Public Sector Collections Team - National

Winners CCS 2017 - 5 Debt Purchaser of the Year

Arrow Global

Debt Purchaser of the Year

Winners CCS 2017 - 6 Agent of the Year

Dominic Jones, Phillips and Cohen

Agent of the Year

Winners CCS 2017 - 7 Best Judicial & Legal Services Provider

Ascent Legal - Ascent Performance Group

Best Judicial & Legal Services Provider

Winners CCS 2017 - 8 Best Conduct & Compliance Culture

1st Credit

Best Conduct & Compliance Culture
Sponsored by Lowell

Winners CCS 2017 - 9 Best Contact Centre Team

MYJAR

Best Contact Centre Team

 

Winners CCS 2017 - 10 Best Customer Service Provider

1st Credit

Best Customer Service Provider
Sponsored by Intelligent Environments

Winners CCS 2017 - 11 Best Training Provider

Money Advice Trust

Best Training Provider

 

Winners CCS 2017 - 12 Transformation Programme of the Year

YBS Group - Collections and Recoveries

Transformation Programme of the Year

Winners CCS 2017 - 13 Vulnerable Customer Support Initiative - Non-creditor

Arrow Global

Vulnerable Customer Support Initiative
- Non-creditor

Winners CCS 2017 - 14 Vulnerable Customer Support Initiative - Creditor

British Gas - Consumer Vulnerability Team
Vulnerable Customer Support Initiative
- Creditor

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FAQ

Frequently Asked Questions

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HOW MUCH DOES IT COST TO ATTEND?

 

Platinum zone: £4,500 + VAT

Gold zone: £4,000 + VAT

Silver zone: £3,500 + VAT

Bronze zone: £3,000 + VAT

 

 

Winners packages:

Premium plus

package

Premiuim

package

Standard

package

License to use CCS Awards winner’s logo

 

CCS Awards certificate

 

Winners photo of you collecting the award

 

Judges’ comments

 

Full page advert in printed Credit Strategy Magazine

-

 

Double page piece of collaborative content detailing what set your company apart from other finalists

- -

 

Price with a table booking

£5,500 £1,995 FREE

 

Price without a table booking £6,495 £2,990 £995

 

All prices are exclusive of VAT.

 

Want to know more about the winner’s packages? Simply give us a call.

 

020 7940 4835


 

WHAT IS INCLUDED IN THE PRICE?

 

Each person receives:

  • A welcome drink
  • Three course meal followed by coffee and petit fours
  • Half a bottle of wine and water

Platinum zone tables include:

 

All of the above, plus:

  • A bucket of 10 premium beers
  • Two bottles of premium champagne
  • Table entertainment

 

WHAT IS THE DRESS CODE?

 

The dress code is strictly black tie

 


WHERE WILL THE EVENT TAKE PLACE?

 

The Midland Hotel

16 Peter Street

Manchester

M60 2DS

 


MY QUESTION ISN’T COVERED ABOVE, WHO DO I CONTACT?

 

General enquiries
t: 020 7940 4835 - press 0
e: enquiries@creditstrategy.co.uk

 

Events team
t: 020 7940 4835 - press 4
e: events@creditstrategy.co.uk

 

Sales team

t: 020 7940 4835 - press 2
e: sales@creditstrategy.co.uk

 

Editorial team

t: 020 7940 4835 - press 1
e: editorial@creditstrategy.co.uk

 

Marketing team
t: 020 7940 4835 - press 3
e: marketing@creditstrategy.co.uk

 

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The Conference

Returning for its 18th year, the CDSP Conference is one of the biggest events in the collections calendar.

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Held on the day of the CCS Awards, the Collections, Debt Sale & Purchase (CDSP) Conference is the forum for gauging excellence in collection practice and deleveraging opportunities.

 

The conference is attended by a range of delegates, including chief executives of debt buyers and collection agencies, partners at debt recovery law firms and those heading up the collections and recoveries divisions within lenders.

 

Examine how creditors are preparing to deal with the rising levels of consumer credit and understand where digitisation is improving collections practice and customer service.

 

View the full agenda of the CDSP conference 2018.

 

For more information call 020 7940 4835 or email enquiries@creditstrategy.co.uk.

 

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